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Victoria Gilliland
Victoria Gilliland at Beck & Masten Buick GMC South
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Victoria Gilliland

Marketing Director

Beck & Masten Buick GMC South

12820 Gulf Fwy
Houston, TX 77034

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4.2
35 Reviews
4.2

35 Reviews

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35 Reviews of Victoria Gilliland

November 10, 2024

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Employee Rating

They did not honor their agreement on the recall and they were very rude people More

by jebrilkaren4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Anthony Morelli, Frany Zepeda, Roy Wolf, Albert Ramirez

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Nov 13, 2024

Beck & Masten Buick GMC South responded

I apologize for what you experienced while trying to have your vehicle serviced. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing from you to try and find resolve. Elvin Carrera Service Manager ecarrera@group1auto.com

November 10, 2024

Dealership Rating
Employee Rating

They did not stand behind their recalls on their vehicles they even gave me the wrong part for my car this was ridiculous More

by jebrilkaren4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Anthony Morelli, Orlando Pasasin, Hannah Wilson, Benjamin Richert, Roy Wolf, Willie Hill, Irvin Gonzalez, Anthony Garza

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Nov 14, 2024

Beck & Masten Buick GMC South responded

jebrilkaren4, I apologize for what you experienced while trying to have your vehicle serviced. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing from you to try and find resolve. Elvin Carrera Service Manager eca rrera@group1auto.com

August 14, 2024

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Employee Rating

Dealership did everything possible to get me the truck I wanted. They went above and beyond my expectations. Would definitely recommend this dealership to all my friends More

by K Byrd
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Roy Wolf, Irvin Gonzalez, Anthony Garza , Adrian martenez

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Aug 16, 2024

Beck & Masten Buick GMC South responded

Hi, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

March 18, 2023

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Employee Rating

Excellent service Luis Morales was really helpful, he should really be considered a finance position. More

by MORALESLUIS5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mohammed Qureshi, Rosie Hernandez, Gaby Cano, Hannah Wilson, Frany Zepeda, Deanna Andrews, Arturo Gonzalez , Reputation .com, Shannon Eiler, Luis Morales

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Mar 21, 2023

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 12, 2023

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Employee Rating

Excellent great workers that attended me and I’m glad me and the sales man came to an agreement at the end of the day More

by FRANCISCAGARCIA.0215
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mohammed Qureshi, Rosie Hernandez, Ada Pasasin, Gaby Cano, Hannah Wilson, Frany Zepeda

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Mar 15, 2023

Beck & Masten Buick GMC South responded

Thank you for sharing your experience with us, Francisca! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 27, 2023

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Employee Rating

Nice salesperson and service advisor. Explained the service that they would do to my truck. 100%recommend to my family and friends More

by MELISSAMTZ86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mohammed Qureshi, Rosie Hernandez, Gaby Cano, Hannah Wilson, Frany Zepeda , Reputation .com, Shannon Eiler

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Mar 01, 2023

Beck & Masten Buick GMC South responded

We cannot thank you enough for your wonderful review of Beck & Masten Buick GMC South and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 26, 2023

Dealership Rating
Employee Rating

Frany in service was very nice and explained what they where fixing and how long it would take. Excellent service More

by MELISSAMTZ86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mohammed Qureshi, Rosie Hernandez, Gaby Cano, Hannah Wilson, Frany Zepeda , Shannon Eiler

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Feb 28, 2023

Beck & Masten Buick GMC South responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Beck & Masten Buick GMC South special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 26, 2023

Dealership Rating
Employee Rating

Great dealership. Richard was awesome to work With…he really met my needs as a buyer. He was my eyes and ears on the ground as i’m in Los Angeles. Their finance depar More

by jhiginbotham
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Hannah Wilson , Richard in sales and Sean in finances. FIVE STARS

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Jan 27, 2023

Beck & Masten Buick GMC South responded

I can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and I look forward to doing so again. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 25, 2023

Dealership Rating
Employee Rating

Service adviser was very helpful and knowledgeable of our car problem. Very happy experience and will recommend him to others for their device needs. More

by GLENN COOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernandez, Hannah Wilson

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Jan 27, 2023

Beck & Masten Buick GMC South responded

Glenn, thank you for reaching out to us and letting me know about your recent visit. I appreciate everything our service team does for Beck & Masten Buick GMC South and our customers. Hope to see you again soon! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 08, 2023

Dealership Rating
Employee Rating

Great attendant and perfect job. Just need to keep to agreed time. Appreciate you guys. More

by Adetunji
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mohammed Qureshi, Rosie Hernandez, Gaby Cano, Hannah Wilson, Frany Zepeda, Deanna Andrews, Arturo Gonzalez , Reputation .com, Shannon Eiler

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Jan 10, 2023

Beck & Masten Buick GMC South responded

Adetunji, I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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