Vicky King | Page 11

I’ve been a loyal Honda owner for over 10 years and have never experienced the kind of service I received today. My husband and I are out of town for work and stopped by this dealership around 3:50 PM fo never experienced the kind of service I received today. My husband and I are out of town for work and stopped by this dealership around 3:50 PM for basic maintenance: an oil change, air filters, and wiper blades. I told the service advisor exactly what we needed. She said she wasn’t sure which wipers we needed but would get me a price. I said “yes, please” — especially with all the rain lately, it was important. At around 5:10 PM, she called us to ring up the service. I asked, “What about the wipers?” Her response: “Oh, the tech forgot. Technically we close at 5.” I was stunned. I reminded her that I had clearly requested them, and she offered to try to get me a price — but by then it was too late to install them. What’s the point of pricing them if no one is going to do the work? This felt like half-done, careless service — and that’s not what I expect from Honda. I left extremely disappointed. Safety matters, and being brushed off like that, especially after making the request clear from the start, is not okay. I hope this is addressed so other customers don’t have the same experience. More

by Santana Verified Customer Verified Customer

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The staff at Mountaineer Honda are the best! Their service department always exceeds my expectations and I sincerely appreciate them Their service department always exceeds my expectations and I sincerely appreciate them More

by rnlibby Verified Customer Verified Customer

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Clean facility with very prompt customer service. I really appreciated the inspection that was completed of my vehicle. The options of services was excellent information. I really appreciated the inspection that was completed of my vehicle. The options of services was excellent information. More

by dlhall8505 Verified Customer Verified Customer

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Mountaineer Honda always treats me fairly, completes the service I need and never tries to get me to do something that isn’t needed. service I need and never tries to get me to do something that isn’t needed. More

by esandeno Verified Customer Verified Customer

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Jillian was very pleasant and informative. It was a pleasure dealing with her. I would recommend her services to others. It was a pleasure dealing with her. I would recommend her services to others. More

by hollieandnathan Verified Customer Verified Customer

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One of the most pleasant service departments I have ever dealt with. Smooth, friendly, efficient process. Every single time. dealt with. Smooth, friendly, efficient process. Every single time. More

by heatherd1 Verified Customer Verified Customer

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Ms. King was professional, personable and welcoming and made you feel like family. She was very attentive and kept me updated on the status of my vehicle. made you feel like family. She was very attentive and kept me updated on the status of my vehicle. More

by reginavannoy Verified Customer Verified Customer

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smooth process to have the van serviced. the staff was nice and professional and met our needs the staff was nice and professional and met our needs More

by cynthiaalexbarr Verified Customer Verified Customer

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The service department staff were courteous and the maintenance work on my Honda Ridgeline was performed in a timely fashion. maintenance work on my Honda Ridgeline was performed in a timely fashion. More

by SGTPEPR57 Verified Customer Verified Customer

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Very personable and willing to help her customers. If asked a question that she did not know an answer to she would seek help. If asked a question that she did not know an answer to she would seek help. More

by vdelaney04 Verified Customer Verified Customer

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