Vanessa Radley
Vanessa Radley at Lia Toyota of Colonie

Vanessa Radley | Page 3

Service Advisor

Lia Toyota of Colonie

2120 Central Ave
Schenectady, NY 12304

Contact Me
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rated
37 Reviews

I love my job and the people I work with! This makes it easy for me to be myself while setting a positive work environment for my co-workers. A smile can go a long way and I truly believe that it is contagious!

Dealership Experience

11 yrs, 4 mos

Industry Experience

11 yrs, 4 mos

Specialties & Trainings

Customer Service

not yet
rated

37 Reviews

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37 Reviews of Vanessa Radley

May 10, 2023

Dealership Rating
Employee Rating

Great staff both knowledgeable and friendly. Thanks to Vanessa Radley, our Service Advisor who kept us informed of the progress throughout. They are lucky to have her on their team. More

by cbsmith45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 15, 2023

Lia Toyota of Colonie responded

Thanks so much for taking a moment to give credit to Vanessa for providing you with exceptional service! We're so happy your visit with her was attentive and thorough. We hope to emulate this positive experience at your next appointment!

May 15, 2023

cbsmith45 responded

You're very welcome.

April 17, 2023

Dealership Rating
Employee Rating

We’ve experienced exceptional service for as long as we’ve had this vehicle. Most of that time we’ve worked with Vanessa Ridley who is always helpful, cheerful, straightforward and wants to make sure o More

by TJWH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: I don’t know the name of the man who helped me with our car rental or who did the actual work on our van but they were both excellent as well (the latter communicating through Vanessa)

April 12, 2023

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Outstanding service group, Vannessa Radley service advisor is great to deal with. Profesional for sure at what she does. More

by mcselke
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

March 30, 2023

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Vanessa Radley is friendly and professional. She always reviews my car's service history and makes sure I get the right service for my budget constraints. More

by beachrhoades
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Vanessa Radley

Mar 30, 2023

Lia Toyota of Colonie responded

Thank you for your stellar review of Vanessa! Nothing means more to us than your total satisfaction with our work, so we're delighted she always takes care to advise services as needed without straining your budget. We look forward to making your next appointment just as reliable!

March 23, 2023

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Employee Rating

Vanessa Radley was very good at addressing my visit. My experience at Lia was good. More

by mmckeon9
Recommend Dealer
Yes

Other Employees Tagged: Michael Richards

Mar 23, 2023

Lia Toyota of Colonie responded

Thank you for taking a moment to let us know you appreciated Vanessa's advisement at your service visit! We're glad everything went well to get your vehicle safely back on the road. Please come and see us again some day!

March 23, 2023

Dealership Rating
Employee Rating

I have a 22 year old Rav4 and have had it serviced at Lia Toyota for all those years. Vanessa Radley has been my service representative for the several years and has done a fantastic job making sure everyth More

by dwhite2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 23, 2023

Lia Toyota of Colonie responded

Thanks for this amazing review, Dwhite2! What a testament to your Rav4's stamina and to the reliable service it has received for the past 22 years with us. We're delighted you've enjoyed working with Vanessa for the most recent years. Safe travels until we see you at your next appointment!

March 16, 2023

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Employee Rating

Did services at lia Toyota and always used service advisor Mr. Mucha! Very pleasant and knowledgeable about any of the services I’m there to get done on my vehicles. I would definitely recommend anyon More

by brian7989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 16, 2023

Lia Toyota of Colonie responded

Thanks so much for your feedback and recommendation of Nicolas in our service department! We're delighted to know how satisfied you were with his insightful assistance. We hope to emulate this positive experience at your next appointment. We'll see you then!

February 19, 2023

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Employee Rating

My Prius was purchased at this dealership. This dealership has provided excellent service over the years on my Prius. Vanessa Radley has been a wonderful interface when it comes to having m More

by jonesmg
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 01, 2023

Lia Toyota of Colonie responded

Thanks so much for your positive feedback on Vanessa! We're honored you always choose our dealership to keep your Prius in its best condition and we're delighted Vanessa's assistance to you has always been reliable and pleasant. We're hoping the low 1-star rating was a mistake but if something was amiss at your recent appointment, please reach out to let us know the details. We would be happy to assist you. Steve Kane Service Manager Lia Toyota Colonie skane@liacars.com

January 23, 2023

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Employee Rating

Vanessa Radley was very helpful and knowledgeable about her job and when the technician told her what was wrong she was able to explain it to me. More

by svena27
Recommend Dealer
Yes
Jan 24, 2023

Lia Toyota of Colonie responded

Thanks so much for your 5-star review! Vanessa is the consummate professional and always strives to keep her clients well informed of findings and services performed. We're happy you benefitted from her expertise and support. We look forward to making your next appointment just as superb!

January 11, 2023

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Employee Rating

I would like to say that Lia Toyota has always been very nice to us with taking care of our cars. I would also like to say that Vanessa Radley was exceptional with taking car of us with the recent maintenan More

by rap4691
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 12, 2023

Lia Toyota of Colonie responded

Thanks so much for this 5-star review of Vanessa! She is a fantastic person to work with and we're pleased you have been so happy with her service. Please let us know when we may be of service to you again. It is always our pleasure!

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