Vanessa Becerra

I want to clarify my previous review because I don’t want my dissatisfaction with the dealership to unfairly reflect on my salesman, Eli Fayne. Eli was actually the best part of my experience. He treated me my dissatisfaction with the dealership to unfairly reflect on my salesman, Eli Fayne. Eli was actually the best part of my experience. He treated me with respect, worked with me on the truck, and continued trying to help me even after the sale when apparently dealership policy required him to step back. My frustration is with how things were handled by the dealership after the sale. I was given the runaround over my second key and had difficulty getting straight answers or finding someone willing to take responsibility for resolving the issue. I was also specifically told during the financing process that because of the deal I received, I was required to keep the GM Financial loan for four payments before refinancing. I made it clear at the time that I intended to refinance through my credit union because they had already offered me a substantially better interest rate. I was led to believe that making those four payments was a requirement of my deal. After reviewing my contract and speaking directly with management, I learned that there was no such requirement in my contract preventing me from refinancing sooner. That was extremely frustrating, especially because I relied on the information I was given while making a major financial decision. Those issues are the reason for my dissatisfaction with the dealership. They are not a reflection of Eli. Based on my personal dealings with him, Eli did his job and did it well. He was the person I felt was actually trying to help me, and I would recommend him as a salesman. I believe in giving credit where it’s due, and Eli deserves that credit. My concerns with the dealership and its handling of my purchase still stand, but I don’t believe Eli should take the blame for decisions or information that were outside of his control. More

by enfingerkevin56 Verified Customer Verified Customer

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I’m extremely disappointed with my experience at David Scott Lee Buick GMC in Crestview. One of my biggest issues has been the handling of the second key for my truck. I was given information about the Scott Lee Buick GMC in Crestview. One of my biggest issues has been the handling of the second key for my truck. I was given information about the transfer of that key that turned out not to be true. Instead of someone simply taking responsibility and resolving the issue, I’ve gotten the runaround from different associates, with each person seemingly trying to pass the responsibility on to someone else. Mistakes and delays can happen. What I have a problem with is being told things that aren’t true and then having to chase multiple people just to get a straight answer about something that should have been handled as part of the sale. Once a dealership has your money and the paperwork is signed, you shouldn’t have to fight to get people to follow through on what you were told. Good customer service isn’t just about making the sale—it’s about taking care of the customer afterward and owning the situation when something goes wrong. Based on my experience, the lack of accountability, poor communication, and dishonesty surrounding my second key have left me extremely dissatisfied with David Scott Lee Buick GMC. More

by enfingerkevin56 Verified Customer Verified Customer

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Wayne was a pleasure to work with. He made the purchase of our new Buick Encore seamless and easy. And thanks to Vanessa for making the financing so easy and painless. All of the peopl He made the purchase of our new Buick Encore seamless and easy. And thanks to Vanessa for making the financing so easy and painless. All of the people that I've dealt with at David Scott Lee Buick GMC have been awesome in helping us. Thank you guys and keep up the great work. We will purchase from this dealership again. More

by PINGRAM64 Verified Customer Verified Customer

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The dealership is awesome. The people there are great, kind, friendly very top notch. I would highly recommend them. The people there are great, kind, friendly very top notch. I would highly recommend them. More

by DAVIDmarman Verified Customer Verified Customer

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Very good with making apointments,friendly to me and let's me know what's going on with your car. let's me know what's going on with your car. More

by cpermenter38 Verified Customer Verified Customer

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Devin and Kenny were awesome. I told them what I was looking for and they found exactly what I wanted. The team made the process quick and easy. I told them what I was looking for and they found exactly what I wanted. The team made the process quick and easy. More

by angelalairy Verified Customer Verified Customer

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Eli was great and per my request steered me clear of the dreaded sales manager. dreaded sales manager. More

by Sufnar Verified Customer Verified Customer

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I love this dealership they are really nice and they do excellent service I would recommend them excellent service I would recommend them More

by DAVIDmarman Verified Customer Verified Customer

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Gary was the most exceptional salesman I’ve ever had the pleasure of working with! I highly recommend if you’re looking for an honest and professional salesman. Can’t wait for our next purchase with him!!! pleasure of working with! I highly recommend if you’re looking for an honest and professional salesman. Can’t wait for our next purchase with him!!! More

by bhovermill Verified Customer Verified Customer

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Caleb was my salesman. Don’t let him go! He is excellent. I was a realtor for 30+ years in Southwest Florida and believe me this young man has a great future and sales.. Don’t let him go! He is excellent. I was a realtor for 30+ years in Southwest Florida and believe me this young man has a great future and sales.. Jeremy at the service department was very kind to me. All in all the car was purchased as is, but the minute I had trouble with the AC, you took care of it. Thank you to finance as well. More

by memaayola Verified Customer Verified Customer

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