Maria Bollman

⭐ 1-STAR REVIEW — VERY DISAPPOINTING EXPERIENCE WITH DAVID SCOTT LEE BUICK GMC I am extremely disappointed with my experience with David Scott Lee Buick GMC, particularly with Jeff and the way my veh DAVID SCOTT LEE BUICK GMC I am extremely disappointed with my experience with David Scott Lee Buick GMC, particularly with Jeff and the way my vehicle purchase and financing process was handled. I was genuinely interested in purchasing a vehicle from this dealership. I was not wasting anyone’s time. I was ready and willing to purchase the vehicle, and I was even prepared to put 50% of the purchase price down. Despite that substantial commitment, I did not feel that I was treated like a serious customer. I repeatedly explained that I DO NOT HAVE A VEHICLE OR TRANSPORTATION. I have told this dealership countless times that I do not currently have a vehicle or a reliable way to get to the dealership. They knew this. Yet they continued contacting me about purchasing a vehicle, encouraging me to move forward, and asking me to proceed — only to then make my inability to physically appear at the dealership part of the problem. That is extremely frustrating. If you know a customer does not have transportation, don’t repeatedly pursue their business and then turn around and blame that customer for not being physically present. There was plenty of time to arrange for me to see and test-drive the vehicle and to properly communicate with me about the transaction. Instead, I was left waiting and repeatedly trying to get answers. What made matters worse was being told, essentially, that because I wasn’t physically at the dealership, customers who were there in person were being prioritized ahead of me. If that is how customers without transportation are going to be treated, then the dealership should be honest about that from the beginning. I was willing to put 50% DOWN on the vehicle. I was prepared to make a significant financial commitment. Yet somehow my business was still treated as though it was less important simply because I couldn’t walk through the dealership’s front door. The communication was also extremely frustrating. During one of my conversations with Jeff, he sarcastically told me: “Rome wasn’t built in a day.” Given everything that had already happened and the amount of time I had already spent trying to get this transaction handled, I did not find that comment professional or appropriate. I wasn’t asking for something unreasonable. I was trying to purchase a vehicle and wanted a clear understanding of when my transaction would actually be handled. Instead, I felt like I was continually being delayed, given explanations, and then expected to simply keep waiting. My credit information is another major concern. I provided sensitive financial and credit information in good faith because I was genuinely attempting to purchase a vehicle. I am extremely concerned about how my credit information was handled during this process and about any additional credit activity or inquiries associated with my application. I will be monitoring my credit reports and keeping documentation of what occurred. When someone gives a dealership their financial information, that information should be handled carefully and professionally. I also document my business communications, including telephone conversations. I have retained records of my communications concerning this transaction and can provide supporting documentation where appropriate. The biggest issue is that I was READY TO BUY. I wasn’t asking them to give me a vehicle. I wasn’t asking them to do something unreasonable. I was willing to put 50% down. I repeatedly explained my transportation situation. I continued communicating with them. I was trying to complete a legitimate vehicle purchase. And yet I was left feeling as though I was being strung along rather than genuinely assisted. The combination of the repeated delays, the emphasis on in-person customers, the continued contact about purchasing the vehicle despite knowing I had no transportation, and the sarcastic response when I asked the process. More

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I’m extremely disappointed with my experience at David Scott Lee Buick GMC in Crestview. One of my biggest issues has been the handling of the second key for my truck. I was given information about the Scott Lee Buick GMC in Crestview. One of my biggest issues has been the handling of the second key for my truck. I was given information about the transfer of that key that turned out not to be true. Instead of someone simply taking responsibility and resolving the issue, I’ve gotten the runaround from different associates, with each person seemingly trying to pass the responsibility on to someone else. Mistakes and delays can happen. What I have a problem with is being told things that aren’t true and then having to chase multiple people just to get a straight answer about something that should have been handled as part of the sale. Once a dealership has your money and the paperwork is signed, you shouldn’t have to fight to get people to follow through on what you were told. Good customer service isn’t just about making the sale—it’s about taking care of the customer afterward and owning the situation when something goes wrong. Based on my experience, the lack of accountability, poor communication, and dishonesty surrounding my second key have left me extremely dissatisfied with David Scott Lee Buick GMC. More

by enfingerkevin56 Verified Customer Verified Customer

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The dealership is awesome. The people there are great, kind, friendly very top notch. I would highly recommend them. The people there are great, kind, friendly very top notch. I would highly recommend them. More

by DAVIDmarman Verified Customer Verified Customer

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Very good customer service! Worked hard to find us a vehicle to match our likes and needs! Worked hard to find us a vehicle to match our likes and needs! More

by pete8utc Verified Customer Verified Customer

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I love this dealership they are really nice and they do excellent service I would recommend them excellent service I would recommend them More

by DAVIDmarman Verified Customer Verified Customer

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Jerry and the Niceville team were absolutely phenomenal. Jerry was the epitome of a professional, he made the car buying process personable and was extremely competent on the vehicles that I looked at Jerry was the epitome of a professional, he made the car buying process personable and was extremely competent on the vehicles that I looked at More

by Rob Verified Customer Verified Customer

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Thank you for all the help from everyone. When asked I will recommend to anyone. When asked I will recommend to anyone. More

by monettejones Verified Customer Verified Customer

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Great customer service and pleasure to do business with them. Jerry was especially helpful and professional. Highly recommend their business. them. Jerry was especially helpful and professional. Highly recommend their business. More

by pam54 Verified Customer Verified Customer

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I wouldn’t work with anyone else exceptional makes purchasing a car, easy and fluid purchasing a car, easy and fluid More

by LAURENPEEBLES1 Verified Customer Verified Customer

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They are very responsive and answer all your questions and give you a very fair deal. Also extremely friendly and helpful and give you a very fair deal. Also extremely friendly and helpful More

by marc51 Verified Customer Verified Customer

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