Tyler Headdy

Everyone was really nice and welcoming. Our sales person Adrian (AJ) was really nice as well and very helpful. I highly recommend AJ in the management team. Finance went very fast. The onl Our sales person Adrian (AJ) was really nice as well and very helpful. I highly recommend AJ in the management team. Finance went very fast. The only thing I would say that was frustrating was that the car I originally went to see was not there. I had sent a prior email and apparently those responses are automatic. So if you’re going to the dealership For a specific vehicle, I highly recommend you call first. Don’t just set up an appointment. AJ ended up getting me and something better anyway. So it all worked out. But I hate that bait and switch feel. More

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Please add tea options and snack options back to the waiting area. There is a 15 word minimum for some reason for this. waiting area. There is a 15 word minimum for some reason for this. More

by Muwoeli23 Verified Customer Verified Customer

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Everything at the dealership went about as well as I could have hoped it would. could have hoped it would. More

by KEVIN_KROBOTH Verified Customer Verified Customer

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Bought a jeep with my toddler in tow, during the night time & also during a snow storm. Everything seemed great, bought the car, drove it home. When I woke up in the morning I noticed a small dent that I time & also during a snow storm. Everything seemed great, bought the car, drove it home. When I woke up in the morning I noticed a small dent that I didn't see when I looked at the car (again, night time and snowstorm). I called the dealership and they said "well of course we knew it was there, we just didn't disclose it because if we disclosed that in the description of the vehicle, nobody would want to come and look at it." This was said by Tyler- the general manager of the place. I was shocked. Tyler- said there was absolutely nothing he could do. I again asked him if he knew the dent was there and he said yes. I asked why nobody told me about it, and he said "we wouldn't tell you unless you asked". Again I bought this car during a SNOW STORM AND NIGHT TIME with a 3 year old with me. How would I have noticed? Honestly I cannot believe this experience. Terrible customer service from Tyler. I’ll never use Russ Darrow again. Such a shame because if this happened at any other dealership, I know for a fact they would offer to help fix it, or at least try and make it right. Tyler also told me if I wanted no issues with the car; then I should’ve spent more money and bought a new car. I bought a 2023 jeep grand Cherokee limited with 15k miles on it. Not sure why Tyler couldn’t offer any type of solution. I’m super bummed I drove all the way from the lake country area to purchase this vehicle. I’ll be using a more local dealership for our next jeep purchase. More

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Julian helped me so much with my new ride & financing! I really appreciated them both taking their time to find the perfect vehicle for me and my son! Julian is very informative and knows a lot about the I really appreciated them both taking their time to find the perfect vehicle for me and my son! Julian is very informative and knows a lot about the industry made sure to get me a deal I could afford and still blew me away with my finance set up with Zivorad because he saved me so much on my car note! You all are for sure assets to Russ Darrow! Thanks a bunch More

by DIAMOND J Verified Customer Verified Customer

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They were a great help with finding and leaving with my new 2024 dodge hornet. new 2024 dodge hornet. More

by ASHAWNA Verified Customer Verified Customer

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