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Tyler George

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Tyler George

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Tyler George

Service Advisor

Dick’s CJDR of Wilsonville

25600 SW Parkway Center Dr
Wilsonville, OR 97070

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4.2

10 Reviews

Overview Reviews (10) Inventory (207)

4.2

10 Reviews

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10 Reviews of Tyler George

September 16, 2024

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Employee Rating

Overpriced on service. Ignored material request. Left tools in my engine bay and shut the hood on them. Didn't even put a sticker on the windshield. Recommend unnecessary Ignored material request. Left tools in my engine bay and shut the hood on them. Didn't even put a sticker on the windshield. Recommend unnecessary service (never asked when it was last performed ie diff. service, transfer case service. My question is will you ignore this review, make excuses or address it in a professional manner? 🤔 More

by ratchethead98390

Verified Customer

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Recommend Dealer

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Sep 18, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your concerns with us. I understand your experience with the service at Dick's Chrysler Jeep Dodge of Wilsonville did not meet your expectations. It's important to me that our customers feel heard and valued. I appreciate your feedback regarding the service oversight and pricing. I encourage you to reach out directly, so I can address your concerns in more detail and find a resolution. Your satisfaction is our priority. Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

September 12, 2024

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Employee Rating

Even though they were not able to fix the broken part of my truck they did fix a couple recalls and changed oil. Time will tell on how long I wait on parts. my truck they did fix a couple recalls and changed oil. Time will tell on how long I wait on parts. More

by Rt110099

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Sep 13, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience. I appreciate your understanding regarding the unavailability of parts for your truck. At Dick's Chrysler Jeep Dodge of Wilsonville, I'm glad we could assist with the recalls and oil change. If you have any further questions or need updates on the part, please don't hesitate to reach out. I'm here to help! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

September 03, 2024

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Employee Rating

My experience with you service department has always been a pleasant and enjoyable. Everyone is not only friendly but very helpful. Thank you. a pleasant and enjoyable. Everyone is not only friendly but very helpful. Thank you. More

by Mike

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Drew Pierce, Angel Jimenez, Eric Austin, Kylie Lima

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Sep 05, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful feedback! We're thrilled to hear that your experiences with our service department at Dick's Chrysler Jeep Dodge of Wilsonville have been pleasant and enjoyable. Our team strives to provide friendly and helpful service, and it's great to know we are meeting your expectations. We appreciate your support and look forward to seeing you again soon! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

August 28, 2024

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Very good and considerate of their customers we appreciate it Tyler is excel everybody was very helpful lent appreciate it Tyler is excel everybody was very helpful lent More

by kel-dar

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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Aug 30, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience at Dick's Chrysler Jeep Dodge of Wilsonville. It's great to know that Tyler and our team were helpful and considerate during your visit. We appreciate your support and look forward to seeing you again soon! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

August 22, 2024

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Employee Rating

Went for air bag recall. ...took 4 hours to determine yes, the recall affects my car....part was not brought from warehouse so was not there for day of appointment....had to b ...took 4 hours to determine yes, the recall affects my car....part was not brought from warehouse so was not there for day of appointment....had to bring it in for another hour later in week. Part really should have been at dealer day of appointment. More

by steven.crosby2

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Aug 26, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience with us, Steven. We understand how the length of time and the need for a return visit can be frustrating. At Dick's Chrysler Jeep Dodge of Wilsonville, we strive to ensure all necessary parts are on hand for appointments, and I will share your feedback with our team. Please feel free to reach out to me directly if you have any further concerns. We hope to better serve you in the future. Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

August 21, 2024

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Employee Rating

It was a mess, took car in for a 4 hr service and took 6 days to get it back. No communication until I called the manager. days to get it back. No communication until I called the manager. More

by kristen.switzer

Verified Customer

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Recommend Dealer

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Aug 23, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience with us. We understand how frustrating it can be to have an extended wait for service and a lack of communication. Your feedback is important to us at Dick's Chrysler Jeep Dodge of Wilsonville, and we strive to improve in these areas. We encourage you to reach out directly so we can address your concerns more effectively. Thank you for your understanding. Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

August 19, 2024

Dealership Rating

Employee Rating

Communication between Tyler me and the dealership systems and me was clear and actionable. Nice customer experience and workflow. and me was clear and actionable. Nice customer experience and workflow. More

by speedboze

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 21, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience at Dick's Chrysler Jeep Dodge of Wilsonville. It's great to know that Tyler provided clear communication and an enjoyable workflow during your visit. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

August 15, 2024

Dealership Rating

Employee Rating

New management is really great, service was quick and I didn’t feel pressured. We will be back for future service. didn’t feel pressured. We will be back for future service. More

by Nancyjhbrooks

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Drew Pierce, Angel Jimenez, Eric Austin, Kylie Lima

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Aug 15, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful feedback, Nancy! We're thrilled to hear that you had a great experience with our new management and found our service quick and pressure-free. I will share your kind words with our team and we look forward to welcoming you back for your future service at Dick's Chrysler Jeep Dodge of Wilsonville! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

Aug 15, 2024 -

Nancyjhbrooks responded

Great service team- I walked in and was greeted right away. The employees were smiling and laughing which made me feel welcomed. We will be back and I will recommend this dealership to everyone.

August 12, 2024

Dealership Rating

Employee Rating

Tyler was great. The staff was very friendly. My car was ready when promised. Thank you The staff was very friendly. My car was ready when promised. Thank you More

by mikefarri

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 13, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! I appreciate your kind words about Tyler and our staff at Dick's Chrysler Jeep Dodge of Wilsonville. I'm glad to hear that your car was ready when promised. I look forward to assisting you again in the future! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

August 06, 2024

Dealership Rating

Employee Rating

Very solid dealer ship. Customer service in vehicle services department was very helpfull, thorough and honest. Great job! Customer service in vehicle services department was very helpfull, thorough and honest. Great job! More

by uppervalleyconstruction

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Drew Pierce, Angel Jimenez, Eric Austin, Kylie Lima

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Aug 07, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your positive feedback! We truly appreciate your kind words about our vehicle services department at Dick's Chrysler Jeep Dodge of Wilsonville. It’s wonderful to hear that you found our team helpful, thorough, and honest. We look forward to assisting you again in the future! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

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