Tyler Erhardt

Great customer service , all the associates were very helpful. Then send me a video of them working on my vehicle. The washed my car afterwards which I was extremely grateful for. helpful. Then send me a video of them working on my vehicle. The washed my car afterwards which I was extremely grateful for. More

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Make sure you check your air filter, fluids, and anything else they claim they will do for you. They did not fill up my fluids and did not change our air filter as asked previously. I wasn’t going to post du else they claim they will do for you. They did not fill up my fluids and did not change our air filter as asked previously. I wasn’t going to post due to an agreement I had with the leadership but they have now failed again on upholding their agreement. This is very disappointing. Might have to start using a different location. More

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My experience with Mazda sport was not the best. First of all I purchased my Mazda at this location with Aaron Paige sad to hear he is no longer there. I used to go to Mazda headquarter in Clermont First of all I purchased my Mazda at this location with Aaron Paige sad to hear he is no longer there. I used to go to Mazda headquarter in Clermont for all my services and their customer service is outstanding!! Always keeping me in the loop. I also asked them once for a courtesy car the day of and they were able to provide me with that happily. I moved over to the Longwood side of town and now I have to go to Maza sport for services, but my first time making an appointment was not the best. I overlapped my appointments, and I had asked if I could get a courtesy car, I was immediately told no. For customer care and someone who has been in the customer service industry for 16+ years you would think that you would try to accommodate or make me THINK you tried. My second appointment I had to make because I had to reschedule since they wouldn’t provide a courtesy car. I arrived on time and I sat there in the lobby for three hours waiting to get my oil changed ( when I was told 1.5 hours which is still a ridiculous time.) and I wasn’t notified when my oil changed was done. I had to walk up when the clock was hitting THREE HOURS and asked if my car was ready. There it was sitting right there in front of the window ready to be driven. Tyler was my service advisor. He was nice cashed me out right away afterI went up there because I was not notified that my car was done. The staff was more concerned about their lunch picnic that they were going to be having and setting up for the last three hours in the lobby. The energy was very low, overall not very good experience. Debating if I should just schedule my appointment out with headquarter Mazda in Clermont which would be an inconvenience but I know their service is always top notch and I leave happy. Maybe better luck next time. More

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Customer service is great, service is great, coffee is great! I have nothing but good things to say! great! I have nothing but good things to say! More

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Very friendly and helpful staff. Service is professional and quick. I highly recommend this dealership. Service is professional and quick. I highly recommend this dealership. More

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Employee who works at the services department are just not polite and always have an attitude whenever I ask a question.. I had to bring my car back in more than 3 times for the same issue. I always expla not polite and always have an attitude whenever I ask a question.. I had to bring my car back in more than 3 times for the same issue. I always explain that they won’t feel vibration on the steering wheel due to the fact they do not drive the car every day like I do. Another common issue was the AC Motor first time they clean it and the second time they replace the motor and bringing it back the third time for the same issue. Nothing but problem ever since I got the car back from the services department More

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Exceptional service. Bought my car there and just had my first oil change. I was very pleased with the service department Bought my car there and just had my first oil change. I was very pleased with the service department More

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I appreciate the inspection video but it would have been nice if you topped off the fluids No windshield washer fluid! I hope you put oil in it! nice if you topped off the fluids No windshield washer fluid! I hope you put oil in it! More

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Great customer service and Management. Took care of my cars every need and more. Will be buying a new car there soon! Took care of my cars every need and more. Will be buying a new car there soon! More

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I will never go to this dealers service department again unless it is unavoidable. They are very unprofessional to say the least. Mealey family owns this dealer and many others which I will avoid as well. S unless it is unavoidable. They are very unprofessional to say the least. Mealey family owns this dealer and many others which I will avoid as well. Sales department has the normal unsavories that all dealers have. More

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