Travis Green

Sorry for this delay and it being submitted so late, but we were dealing with illness in the family. Just wanted your dealership to know it was a pleasure to deal with, helped us find the vehicle right for we were dealing with illness in the family. Just wanted your dealership to know it was a pleasure to deal with, helped us find the vehicle right for us. Everyone was pleasant, knowledgeable, helpful and courteous. The issue that we have is that we waited quite a long time in-between sitting with Adam, going over the car and details and the signing of the papers to complete the sale. We’re not quite sure of the exact time we waited, but being Seniors, we were a little bit tired and hungry. Everything else went fine, but do believe the signing process could have been done a little more efficiently to avoid a long waiting period. Don’t get us wrong, we have and always have liked Heritage Toyota to work with and purchase our previous vehicles and also the purchase of our 2018 RAV 4 in October. We were especially pleased with Adam Safford, he did a tremendous job of finding the right vehicle to fit our needs. He absolutely was so knowledgeable about our RAV 4, and took the time to explain just about everything about the car and took the time to explain different options and answer our questions, even if they were repetitive, he did so with great patience. He even went the extra-mile to bring the car to our house so that I could see it and get to drive it. He let me drive it quite a bit around where we live, and was again, very patient. Then he assured me that it would fit in our smaller-size garage, by driving it in. He also took an ample amount of time explaining the options that accompany this car and then again at Heritage Toyota after we signed the necessary papers and assured us that we could call him anytime if we still had any questions. He also called us home to check on how we were doing and how we liked our new vehicle. He was a great salesman and was able to offer us a lot of information concerning our RAV 4. We would, indeed deal with Heritage Toyota again if needed to in the future, as we consider them a reputable dealership and would also request Adam Safford to help us to find the right vehicle, if needed again. With sincere thanks, Clement & Sharon Martel, Essex Center VT, More

Report | Print

Frankie was the best. He made our car buying experience a pleasure. Pleasant, helpful, responsive and personable, he answered our questions and provided useful insight in He made our car buying experience a pleasure. Pleasant, helpful, responsive and personable, he answered our questions and provided useful insight into the options available to us. We're looking forward to good years ahead with our new RAV4. Thanks Frankie! More

Report | Print

Billy was fantastic to work with we. We approached him through a friend that works at Heritage, and he was so approachable, accommodating and responsive to every single message we sent. We approached him through a friend that works at Heritage, and he was so approachable, accommodating and responsive to every single message we sent. We hadn't even decided if we were going to buy, and never once did he pressure us to make a deal by a certain time, let alone on a certain vehicle. That meant a lot, and I hope he understands that it was greatly appreciated. More

Report | Print

I have done all of my car shopping at Heritage Toyota. It is always a smooth process and I end up with exactly what I wanted each time. Frankie is very easy to work with, friendly and makes it such an eas It is always a smooth process and I end up with exactly what I wanted each time. Frankie is very easy to work with, friendly and makes it such an easy process. He answers all of my questions and makes sure I have everything set to drive away with no issues. More

Report | Print

We found Heritage Toyota to be very helpful in finding the right vehicle for us. Everyone was polite, businesslike and very knowledgeable. We were able to choose and buy a 2018 RAV 4 XLE with only 29,000 the right vehicle for us. Everyone was polite, businesslike and very knowledgeable. We were able to choose and buy a 2018 RAV 4 XLE with only 29,000 miles on it, looking very much like a new vehicle and rides and drives beautifully. This was all done with the expertise of your salesman, Adam Safford. He was very knowledgeable, patient and very nice, explained all the options to us and there was no problem when we asked questions repetitively, he was very respectful. This type of vehicle was new to us, especially with all the bells and whistles. We hadn’t bought a car in 13 years, so a lot has changed for us. Also, he took the time and effort to drive the vehicle out to our house in Essex Center, after my husband had picked it out at Heritage Toyota so that I could get to see it, learn about it and drive it. Thought this was especially great on his part, because our other vehicle was having some mechanical issues and we weren’t absolutely sure that it would make it back and forth. He also let me drive it around with as much time as needed so that I could get a feel of how it rides and drives. He also explained all the options in detail. The next day we went to Heritage Toyota to purchase the RAV 4 and everyone was quite knowledgeable, polite and respectful. The car was delivered to us in the greatest shape, cleaned up and shiny, looked like a new car. The process for getting the paperwork completed was a little bit of a wait, being that it was a cash sale, but went smoothly when we completed the purchase of the vehicle. After this, Adam Safford came out to the parking lot and went all over options again, was very patient and knowledgeable about the vehicle we bought. We feel that he is a great asset to your team at Heritage Toyota and would deal with him again if we needed to. He also called us a couple of days later to check on how we liked the car, and offered to answer any questions we might have in the future, told us to call if we needed to. We are very pleased with our RAV 4 and would do business with Heritage Toyota again and would recommend them to others in the process of buying a car. Thank you, Clement & Sharon Martel More

Report | Print

I have leased many vehicles over the years,and everyone just keeps getting better! Great people! just keeps getting better! Great people! More

Report | Print

Was a real pleasure working with Chris to but my Toyota. ..no pressure, very informative, nice atmosphere. Would definitely come back in the future! ..no pressure, very informative, nice atmosphere. Would definitely come back in the future! More

Report | Print

Lindsay is very professional, knowledgeable, personable and delightful to work with. She will meet your needs and questions and I strongly recommend asking for her when you visit Heritage Toyota. You will and delightful to work with. She will meet your needs and questions and I strongly recommend asking for her when you visit Heritage Toyota. You will not be disappointed. Thank you Lindsay! More

Report | Print

Adam was exceptional during my recent purchase of a 2022 Tacoma TRD PRO. His knowledge about the vehicle was impressive, and he answered all my questions with clarity and depth. What stood out the most was Tacoma TRD PRO. His knowledge about the vehicle was impressive, and he answered all my questions with clarity and depth. What stood out the most was Adam's honesty and straightforward approach. He didn't push unnecessary add-ons or try to upsell me beyond what I needed, which made the entire purchasing process smooth and enjoyable. Adam's professionalism and genuine interest in ensuring I got the right vehicle at the right price truly made a difference. I highly recommend Adam to anyone looking for a trustworthy and knowledgeable salesperson! More

Report | Print

We had a great experience with Matt and Heritage -- When we first came in, Matt was clear on how long we might need to wait for our vehicle. And when it got to the dealership, he had great communication wit we first came in, Matt was clear on how long we might need to wait for our vehicle. And when it got to the dealership, he had great communication with us, helped smooth the way for financing, showed us the vehicle features, just generally took care of us. Travis was very clear with the financing and answered all our questions. More

Report | Print