Travis Frazier

I would never recommend this dealership to anyone. The finance department is very pushy in selling you an extended warranty. Then if for personal/financial reasons you have to cancel the warranty th The finance department is very pushy in selling you an extended warranty. Then if for personal/financial reasons you have to cancel the warranty the finance department will argue with you instead of respecting your wishes. The service department won’t complete your full service even if it is written down and or put into their system. My vehicle has a recall and I asked them to fix it when it went in for an oil change and it wasn’t completed. I was told that if the car acts up due to the recall, just keep driving it and get it fixed whenever. Wouldn’t recommend them. More

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I had a friend buy a car and they were with a salesman for over 4 hours negotiating a deal. The salesman was sexist and made comments about her appearance more than once. She eventually made a deal to put for over 4 hours negotiating a deal. The salesman was sexist and made comments about her appearance more than once. She eventually made a deal to put down $2000 trade in her car for $14000(lower than KBB) and only finance $1200 on a used 2024 car. When she went to finance department they made her sign a document that had the payment hidden and set to over $16500 without interest and pushed her to sign it fast without reading it. When she finally got her information from the financing company they tanked her credit and said "there's nothing we can do'. More

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(I posted the same review on Google) If I could leave negative stars, I would... Promised me a deal yesterday, but when it came time to close, I was told: "our system is down at the moment, your deal negative stars, I would... Promised me a deal yesterday, but when it came time to close, I was told: "our system is down at the moment, your deal is locked in, We'll take care of you, and get everything signed in the morning." Today, I get a text from my salesman: "Good Morning [My name]. This is [salesman] from Morristown Nissan, reaching out to let you know I got your approval and wanting to know when [your family] can back in to get your new truck?" I replied that I would be there "within the hour" I arrive and one of the "Managers" comes out and tries to hit me with a "deal" that's almost $200 more a month than what they said was "locked in" the previous day. They did "manage somehow to bring it down to only $100 per month above what I had agreed to before I told them to forget it and walked out to what was going to be my trade in, and I left in the vehicle that I arrived in. They can't be trusted to deal in good faith. You will take your business elsewhere if you are smart. Prior to this interaction I had bought a vehicle from East Tennessee Nissan (same dealership, different name)... and they kind of screwed me on that deal with some fine print buried in the lease agreement. But when the name changed and new management I decided to give them another try. It was a mistake. I was reading some of the other many "1 Star" reviews, and numerous ones of them had the same bait-and-switch scam that they tried on me... and their reply always includes something to the effect of "We would like to assure you that we take your feedback very seriously and will be addressing this matter internally to prevent similar incidents in the future."... I am left wondering when they are going to start doing that ... or is it just some irrelevant platitude that they hope will soothe over people that don't know it to be the waste of text that it is. Edited to add: I'm copying their response, just in case they decide to delete it after seeing this edit... Response from the owner a day ago We apologize for falling short of the level of service we strive to provide. Your comments will be shared with our team for improvement. If you’re open to it, we’d like to connect directly to help make things right. [phone number redacted] My response to that: I decided to give them a chance to "make things right"... in my book, you "make things right" by doing what you promised. Well... they chose to NOT fulfill the promise that was made to me on Monday. So now I have a worse opinion of them than I did before... because they reneged on their "make things right" offer. They didn't have to make that "make things right" offer... but they did, and then they failed to follow through. DO NOT DO BUSINESS WITH THIS DEALERSHIP. Edited (part 2)... Looks like me copying their response was a good idea, since they deleted it as I expected a dishonorable business to do. More

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Great dealership Ted Powell great salesman went above and beyond to get the deal done been doing business since 1999 he is the only salesman I work with beyond to get the deal done been doing business since 1999 he is the only salesman I work with More

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Best Ever I have bought several vehicles from this dealership and have always been treated great and had a great experience.. I would like to Thank everyone th I have bought several vehicles from this dealership and have always been treated great and had a great experience.. I would like to Thank everyone there for all their help with my last Altima I absolutely love it!! More

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Price discrepancy. I was looking to purchase a used Nissan Versa Note. I saw a nice one on their website with a listing price of $11,458. So I went up and had a nice tes I was looking to purchase a used Nissan Versa Note. I saw a nice one on their website with a listing price of $11,458. So I went up and had a nice test drive, I really liked the car. They offered a fair amount for my trade in. However in looking over the paperwork they did not charge me the listing price from their website of $11,458, but had rather charged me $12,308. They ran through the paperwork so fast when I was there that I was not aware of the discrepancy until later when I had gotten home. I feel like I have been through a bait and switch..... More

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Used Nissan Juke :-) We really enjoyed our time!! Brian Bassett was a great salesman, and it was nice to meet him.And as we all know the MANIGER Travis Frazier lol He's a We really enjoyed our time!! Brian Bassett was a great salesman, and it was nice to meet him.And as we all know the MANIGER Travis Frazier lol He's a good one too.And he knows to give us a great deal.By the way my mother bought the Juke.So go by today and stop wasting your time with other car lots!! And get a great deal and a great Nissan.From Brian Bassett and Travis Frazier! ! P.S. Tell them Christa Layman sent you! More

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I was on the look to purchase a new car back in May 2013. I got on East Tennesse Nissan website and found one I truly loved. I came in and met qith Brian Cosby and he worked very hard and patiently with me t I got on East Tennesse Nissan website and found one I truly loved. I came in and met qith Brian Cosby and he worked very hard and patiently with me to get me in the car that was right for me. He was not pushy about other cars at all! And its been almost a year now and I still love my car, and if I need anything at all Brian is still there to help! I must say I couldnt have asked for better customer service then I got there. Even now when I go in for service on my car the guys are great! I have recommended Brian so several friends and will continue to do so. And I will always come back here when time to purchase a new car. Thanks for everything! More

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After I became interested in a vehicle I found on the dealership's website, I was quickly contacted by David Harris to set up an appointment to go in and have a look. Before I even entered the dealership dealership's website, I was quickly contacted by David Harris to set up an appointment to go in and have a look. Before I even entered the dealership I was greeted outside by name. David had Brian Crosby work with me to find the vehicle that was right for me. Brian immediately went to work to help me meet my needs and wants in a new vehicle. I was extremely anxious about buying a new vehicle, but Brian was very reassuring and patient with me. He showed me several different vehicles that could potentially meet my expectations. When I was still unsure about the vehicle I had chosen, Travis (the sales manager) and Brian allowed me to drive the vehicle around for a while to help me make up my mind about it. When I got back to the dealership I was sold! During the paperwork process, the entire staff was amazing with my 4 year old daughter. Brian allowed her to color, some other salesmen kept her occupied playing games with her, and Susan even gave her some goodies that the dealership had tucked away. When we finished the paperwork and it was time to go, I learned that my new vehicle had not been detailed to Brian's and Travis' satisfaction. Even though it was 45 minutes past closing time, Brian, Travis, and other staff members took it upon themselves to get the job done! I'm sure they were ready to call it a night, but they stayed to make sure I was happy! There are no words to truly express how grateful I was to be treated so well during this process! The customer service that I was given was beyond my expectations. More

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Travis has to be the most hard working man in helping Travis has to be the most hard working man in helping get the job done I have ever met in my life. He goes above to help out every way he can to mak Travis has to be the most hard working man in helping get the job done I have ever met in my life. He goes above to help out every way he can to make sure you are satisfied with everything. THE world needs more people like him. More

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