Ted Powell

I would never recommend this dealership to anyone. The finance department is very pushy in selling you an extended warranty. Then if for personal/financial reasons you have to cancel the warranty th The finance department is very pushy in selling you an extended warranty. Then if for personal/financial reasons you have to cancel the warranty the finance department will argue with you instead of respecting your wishes. The service department won’t complete your full service even if it is written down and or put into their system. My vehicle has a recall and I asked them to fix it when it went in for an oil change and it wasn’t completed. I was told that if the car acts up due to the recall, just keep driving it and get it fixed whenever. Wouldn’t recommend them. More

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I had a friend buy a car and they were with a salesman for over 4 hours negotiating a deal. The salesman was sexist and made comments about her appearance more than once. She eventually made a deal to put for over 4 hours negotiating a deal. The salesman was sexist and made comments about her appearance more than once. She eventually made a deal to put down $2000 trade in her car for $14000(lower than KBB) and only finance $1200 on a used 2024 car. When she went to finance department they made her sign a document that had the payment hidden and set to over $16500 without interest and pushed her to sign it fast without reading it. When she finally got her information from the financing company they tanked her credit and said "there's nothing we can do'. More

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(I posted the same review on Google) If I could leave negative stars, I would... Promised me a deal yesterday, but when it came time to close, I was told: "our system is down at the moment, your deal negative stars, I would... Promised me a deal yesterday, but when it came time to close, I was told: "our system is down at the moment, your deal is locked in, We'll take care of you, and get everything signed in the morning." Today, I get a text from my salesman: "Good Morning [My name]. This is [salesman] from Morristown Nissan, reaching out to let you know I got your approval and wanting to know when [your family] can back in to get your new truck?" I replied that I would be there "within the hour" I arrive and one of the "Managers" comes out and tries to hit me with a "deal" that's almost $200 more a month than what they said was "locked in" the previous day. They did "manage somehow to bring it down to only $100 per month above what I had agreed to before I told them to forget it and walked out to what was going to be my trade in, and I left in the vehicle that I arrived in. They can't be trusted to deal in good faith. You will take your business elsewhere if you are smart. Prior to this interaction I had bought a vehicle from East Tennessee Nissan (same dealership, different name)... and they kind of screwed me on that deal with some fine print buried in the lease agreement. But when the name changed and new management I decided to give them another try. It was a mistake. I was reading some of the other many "1 Star" reviews, and numerous ones of them had the same bait-and-switch scam that they tried on me... and their reply always includes something to the effect of "We would like to assure you that we take your feedback very seriously and will be addressing this matter internally to prevent similar incidents in the future."... I am left wondering when they are going to start doing that ... or is it just some irrelevant platitude that they hope will soothe over people that don't know it to be the waste of text that it is. Edited to add: I'm copying their response, just in case they decide to delete it after seeing this edit... Response from the owner a day ago We apologize for falling short of the level of service we strive to provide. Your comments will be shared with our team for improvement. If you’re open to it, we’d like to connect directly to help make things right. [phone number redacted] My response to that: I decided to give them a chance to "make things right"... in my book, you "make things right" by doing what you promised. Well... they chose to NOT fulfill the promise that was made to me on Monday. So now I have a worse opinion of them than I did before... because they reneged on their "make things right" offer. They didn't have to make that "make things right" offer... but they did, and then they failed to follow through. DO NOT DO BUSINESS WITH THIS DEALERSHIP. Edited (part 2)... Looks like me copying their response was a good idea, since they deleted it as I expected a dishonorable business to do. More

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Great dealership Ted Powell great salesman went above and beyond to get the deal done been doing business since 1999 he is the only salesman I work with beyond to get the deal done been doing business since 1999 he is the only salesman I work with More

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Great Experience from start to finish and after the sale as always! Great dealership, helpful, friendly, and truly care about their customers! Thank you again for a great buying experience! as always! Great dealership, helpful, friendly, and truly care about their customers! Thank you again for a great buying experience! More

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30,000 mile service Had a great service and had a warranty problem and they fixed it. The service personnel was friendly and courteous as always. Love talking to Todd, M Had a great service and had a warranty problem and they fixed it. The service personnel was friendly and courteous as always. Love talking to Todd, Melissa and Charles. Also during my waiting time I spoke to Ted my salesman who sold me my Altima and was pleased to say hello to him. I would recommend East Tennessee anytime. Please keep the service coupons every month continue on line. Thank You for a great quality service. More

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Fast easy purchase Looked at cars in Knoxville Saturday daughter test drive several from many dealerships. Tuesday she decided what she wanted, went to the dealership sh Looked at cars in Knoxville Saturday daughter test drive several from many dealerships. Tuesday she decided what she wanted, went to the dealership she chose the color, had to find a salesman .. she test drove it and we bought her a new car. More

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Tire replacement They help in anyway they can and go the extra mile to make sure your taken care of. Friendly service and great people. Best all around. They help in anyway they can and go the extra mile to make sure your taken care of. Friendly service and great people. Best all around. More

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Friendly staff Very friendly staff when they greet you, also spend time letting you know about your car results Courteous and I think Melissa and her other service Very friendly staff when they greet you, also spend time letting you know about your car results Courteous and I think Melissa and her other service staff are great. She's the best. More

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Exceptional Friendly staff and quick service. Got my oil changed and installed a new air filter. They always get my vehicle in quickly. Love the service. Friendly staff and quick service. Got my oil changed and installed a new air filter. They always get my vehicle in quickly. Love the service. More

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