Charles Barnette
Charles Barnette at Morristown Nissan

Charles Barnette

Service Advisor

Morristown Nissan

5496 W. Andrew Johnson Hwy.
Morristown, TN 37814

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27 Reviews
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27 Reviews

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27 Reviews of Charles Barnette

August 26, 2026

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Do not buy a Nissan from here or anywhere. My car will be 3 years old in October and the arm rest has a rip in it. I went to the dealership and they will not fix it. I took out extra warranty More

by Kimberly2stewart
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Recommend Dealer
No
Aug 27, 2026

Morristown Nissan responded

Thank you for sharing your feedback. We’re sorry to hear about the frustration surrounding the damage to your armrest and the warranty coverage. We understand how disappointing it is to experience an interior issue on a relatively new vehicle, especially when you expected your additional warranty to provide coverage. We're also concerned to hear that your interaction with our service team left you feeling that you were treated rudely. Regardless of whether a repair is covered under a particular warranty, we want every customer to be treated respectfully and receive a clear explanation of their available options. We appreciate you bringing your concerns to our attention. Your comments regarding both the condition of the vehicle and your service experience will be shared with the Oak Ridge Nissan team for review.

August 18, 2026

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Had my truck towed in with a dead battery, thought it was alternator, good diagnostic More

by bvr92020
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Recommend Dealer
Yes
Aug 22, 2026

Morristown Nissan responded

Thanks for trusting us with your truck! We're glad we could diagnose the issue and get to the bottom of the dead battery concern. We appreciate your business and the great review!

August 02, 2026

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Overall great experience with service of my Frontier. They were ready for the vehicle at the appointment time and completed the service and a minor recall issue in a very reasonable time. More

by maj5418
Service Price Transparency
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Recommend Dealer
Yes
Aug 06, 2026

Morristown Nissan responded

Thank you for taking the time to share your experience! We're so glad to hear your Frontier was taken back right at your scheduled appointment time and that we were able to complete both your service and recall efficiently. We know your time is valuable, and we're happy our team could provide a smooth and timely visit. We truly appreciate your business and look forward to seeing you again at Morristown Nissan!

July 31, 2026

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I took my car for an oil change and they were really efficient, my appointment was at 1:30 and they were right on time. More

by eileenmcfarland
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Aug 06, 2026

Morristown Nissan responded

Thank you for taking the time to leave us a review! We're so glad to hear your oil change visit was efficient and that we were able to get you in right on time for your 1:30 appointment. We know your time is valuable, and our team works hard to provide prompt, reliable service. We truly appreciate your feedback and look forward to seeing you again at Morristown Nissan!

July 11, 2021

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I have a 2008 Nissan Maxima it is the worst car I have ever bought. I still got it I will keep it and just keep having it worked on fixing your car is better than buying a new car. But I recommend buyin More

by Walter cunningham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

December 24, 2019

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Tis The Season And I Got Service I was able to make an appointment for service online via their website that fell on Christmas Eve. A call on Christmas Eve morning confirmed my appoi More

by chemrtw01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Melissa Dalton

December 20, 2019

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Melissa as always so awesome in what she does. I was in and out in no time!!! She always checked in on me to make sure everything was ok. More

by plambert963
Recommend Dealer
Yes

Other Employees Tagged: Melissa Dalton

December 12, 2019

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Employee Rating

Great service. They got me in on time and it was fast service. Very friendly. He explained everything and he took care of my recall I had More

by shinyrenee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 30, 2019

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Employee Rating

They always have try to do what I need to be done with my ve Great service,friendly and explainable details concerning my car. Melissa does and tells me what I need to know. They try to make things helpful More

by Mjcasey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mellissa Dalton

October 24, 2019

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Employee Rating

Excellent service Good quick service with affordable pricing. Excellent service representative the service representative called me when the work was finished and we d More

by Lynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Melissa

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