Traci Roberts | Page 288

Very satisfying We bought a used Subaru that we found on Tucson Subaru's Web site; we worked with Rudy and Traci. Rudy, the sales rep, was charming and thorough, expl We bought a used Subaru that we found on Tucson Subaru's Web site; we worked with Rudy and Traci. Rudy, the sales rep, was charming and thorough, explaining the answers to any questions we had that arose out of our research as well as providing all the possible permutations of payments we requested. Traci, the financial person, was very amiable and personable, and explained all our options very thoroughly, presented us with all the financing alternatives we requested, and handled the paperwork professionally with full explanations. It was refreshing to deal with Traci after some experiences we have had at other dealerships, where the financial people were both indifferent and condescending. Both Rudy and Traci made our car-buying experience painless and pleasant. More

Report | Print

We've worked w/ Curt & Traci several times Having brought in our other Subarus to Curt in the service dept & now having been served by him on the sales floor, we trust his expertise & knowledge Having brought in our other Subarus to Curt in the service dept & now having been served by him on the sales floor, we trust his expertise & knowledge of the cars. This is our 2nd time working w/ Traci on a transaction & as always we appreciate the practical advice! Thank you for the great customer service! More

Report | Print

Smooth out-of-town transaction I purchased my vehicle from Tucson Subaru even though I live in Gilbert, AZ. Trent did a great job having everything set up so we could come to town, I purchased my vehicle from Tucson Subaru even though I live in Gilbert, AZ. Trent did a great job having everything set up so we could come to town, do a final inspection and drive away in our new vehicle. I feel that Trent was honest in his evaluation and description of this used vehicle so there were no surprises when we arrived. It was a pleasure doing business with Trent and would recommend Tucson Subaru to anyone. More

Report | Print

Great Experience - All around great! Could not have had more fun or felt more comfortable while looking at and ultimately buying a car than we had with CJ as our sale man. He put us at Could not have had more fun or felt more comfortable while looking at and ultimately buying a car than we had with CJ as our sale man. He put us at ease, gave us great info and guidance.... did not pressure us..... he understood and respected our needs. We looked at other dealerships, but ended up coming back to buy at Tucson Subarau.... because we loved the cars .... and because of the patience and competence of CJ. I LOVE my new Outback! More

Report | Print

Happy Birthday! I decided to gift myself on my 80th birthday with a new car! I went armed with research (Consumers Reports, TrueCar, Black Book, etc.) expecting to h I decided to gift myself on my 80th birthday with a new car! I went armed with research (Consumers Reports, TrueCar, Black Book, etc.) expecting to have to heckle, but not so at Tucson Subaru with Trent. He showed me all the figures - MSRP, Dealer Cost - and all my options, and I drove away the same day (thanks to Traci's financial skills) in not only the new 2015 Forester Premium I had hoped for but also with a new life-long friend! Thank you Trent! More

Report | Print

Great Experience I had an appointment with Rudy on a Friday that I couldn't make. I called Rudy and let him know. He was very understanding and worked with me. I to I had an appointment with Rudy on a Friday that I couldn't make. I called Rudy and let him know. He was very understanding and worked with me. I told him I would be in on Saturday but wasn't sure what time I would be in. I came in right after sales opened. I asked for Rudy at the front desk. Pam called him to let him know I was there to meet him and I went out to look at some of the cars on the lot. Rudy came out and met me. He was very interested in what I was looking for. I told him that I was interested in the Forrester and the Outback. He showed me each vehicle and explained the differences and similarities. He also took the time to pop the hood and explain the boxer engine. We drove both vehicles and I decided on the Outback. I was trading in another vehicle and Rudy was awesome at helping me get a great deal on my trade. Once the deal was made I was introduced to Traci who was extremely friendly and knowledgeable. She explained all the extra coverages that are normally offeredby every dealer. She didn't try to shove anything down my throat or make me feel pressured in any way to buy any of the extras. She took the time to answer all of my questions and knew the answer to all of my questions. Overall my experience and expectations were exceeded by everyone I had contact with during my time at the dealership. I would and will recommend Tucson Subaru to all of my friends and family! More

Report | Print

Rudy and Traci are a great team My first experience with a Subaru...and it was very positive. Rudy was a first-class salesman....very nice and knowledgeable to work with. Traci was c My first experience with a Subaru...and it was very positive. Rudy was a first-class salesman....very nice and knowledgeable to work with. Traci was clear and concise with the financing and any questions that I had. We LOVE our Legacy and would definitely go back to Tucson Subaru in the future. More

Report | Print

Best Purchase Experience Ever I was impressed by Subaru's reliability reputation to replace the 15 year old van that I had driven since my kids were in high school and in which th I was impressed by Subaru's reliability reputation to replace the 15 year old van that I had driven since my kids were in high school and in which they had learned to drive. The Forester suited my needs. I had done research online about pricing. I test drove a couple of models at the dealership and the salesperson focused on the basic car. My wife actually pressured me to get the Eye Sight and radio and navigation upgrades. So I go the leather, sunroof and more....I figure the $1500 that I got for the 15 year old van covered some that. The online price was accepted the paper work was done in about 30 minutes. They let me drive the new Forester home to get my checkbook to buy it. I have purchased about 15 new cars over the years and this was best - hassle free experience ever. Thanks Kevin and Tracy...got no pressure or stress from you! More

Report | Print

Outback Haven't had a new car in 14 years--the Outback is a great ride, and Steve & Traci made my experience hassle-free and enjoyable--no pressure, and both Haven't had a new car in 14 years--the Outback is a great ride, and Steve & Traci made my experience hassle-free and enjoyable--no pressure, and both employees are very knowledgeable--and fun. More

Report | Print

A very good experience Kevin Woessner: was on top of things from the very first handshake - professional, courteous and knowledgeable about the new 2014 Outback we purcha Kevin Woessner: was on top of things from the very first handshake - professional, courteous and knowledgeable about the new 2014 Outback we purchased. We will enjoy the auto for "time" to come ! Traci: was very knowledgeable and kind as we filled out and signed our paperwork. She was very well prepared with all information. A sweet surprise for me as a woman, when we got ready to leave with the new car was a lovely gift of a dozen, long-stemmed red roses!! I had never had that many roses given to me ever. Thank you for such a lovely gift. More

Report | Print