Tracey Pacheco
Tracey Pacheco at McCluskey Buick GMC

Tracey Pacheco | Page 8

Service Guest Relations Manager

McCluskey Buick GMC

9673 Kings Automall Drive
Cincinnati, OH 45249

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4.6
118 Reviews
4.6

118 Reviews

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118 Reviews of Tracey Pacheco

September 24, 2026

Dealership Rating
Employee Rating

Having my oil changed and tires rotated at home was fantastic! Everything went smoothly and and the guys finished up quickly More

by pjrcomputers
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tatum and Jake

Sep 24, 2026

McCluskey Buick GMC responded

We’re glad the at-home oil change and tire rotation on your GMC Yukon XL went seamlessly. Knowing you found it efficient and quick means a lot to our service team.

September 23, 2026

Dealership Rating
Employee Rating

On time and efficient service. Recommended any needed maintenance. Friendly staff. Price was good and explained well More

by FIEBIGJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 23, 2026

McCluskey Buick GMC responded

We’re glad our team could provide timely, efficient service and clear maintenance recommendations for your Sierra 1500. Knowing the pricing was fair and well explained means a lot to us.

September 23, 2026

Dealership Rating
Employee Rating

I had a wonderful experience with April Very efficient and nice and helpful Great service!! More

by ventura.jo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: April

Sep 23, 2026

McCluskey Buick GMC responded

We’re glad the service on your Chevrolet Trax felt seamless and our team could assist you in such a friendly, efficient way. Knowing you had a wonderful experience means a lot to our service department.

September 22, 2026

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Employee Rating

Sales person went far over what was expected during the whole process. Explained everything and made sure everything went easy More

by proshoptom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 22, 2026

McCluskey Buick GMC responded

Clear explanations and going the extra mile are at the heart of how our team operates. Hearing that Tracey exceeded your expectations and made the service on your Chevrolet Silverado 1500 effortless means a lot to us.

September 22, 2026

Dealership Rating
Employee Rating

They have a structured system to which when you pull up there are people ready to grab your car and the check in station is right there soon as you get out when I love. I like how the manager was easy to t More

by Arabia E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tonya Hensley

Sep 22, 2026

McCluskey Buick GMC responded

Knowing our streamlined check-in process made your Chevrolet Blazer’s service visit easier is rewarding. We’re pleased our manager could address the initial work and that redeeming your points added extra value. Hearing that our team helped you save money means a great deal to all of us.

September 22, 2026

Dealership Rating
Employee Rating

Been using this service center for more than 1 years. They are usually very reliable. More

by kelley_tbird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 22, 2026

McCluskey Buick GMC responded

Knowing that our service center has kept your GMC Acadia running reliably for over a year is truly rewarding. Your ongoing trust means a lot to our service team.

September 22, 2026

Dealership Rating
Employee Rating

Over charged us on our work we had done, we had a quote and it was way above the price they quoted. Called and left message nobody ever called back, very mad of no call back. More

by BLEVINSJ94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 25, 2026

McCluskey Buick GMC responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 22, 2026

Dealership Rating
Employee Rating

I am super happy with how the dealership and sales treated me. After negative conversations and results at dealerships, I am and will continue to come to McCluskey. Just amazing! More

by andrew_steffen26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 22, 2026

McCluskey Buick GMC responded

Knowing you’ll continue to choose our dealership after past frustrations means a lot to our team. We’re glad our sales team provided such a welcoming and supportive experience when you purchased your new GMC.

September 19, 2026

Dealership Rating
Employee Rating

It was okay and I would trust this dealership again and might do business again very soon More

by reginald_george
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 19, 2026

McCluskey Buick GMC responded

Hearing that you’d trust us again and might return soon means a lot to our team. Knowing that the service on your Chevrolet Tahoe met your needs is rewarding.

September 19, 2026

Dealership Rating
Employee Rating

Thank BJ Smith for getting the camera fixed in my Acadia. Very helpful and patient. More

by BUCKEYESENSATION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bj smith

Sep 19, 2026

McCluskey Buick GMC responded

Knowing the camera repair on your Acadia went smoothly is rewarding. Hearing you found our service team helpful and patient means a lot to us.

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