Tracey Pacheco
Service Guest Relations Manager
McCluskey Buick GMC
9673 Kings Automall Drive
Cincinnati, OH 45249
118 Reviews
Write a Review118 Reviews of Tracey Pacheco
November 14, 2026
My salesman was Glen (from onlinecars. com) who was a pleasure to work with right from the start! He ensured the car I bought (2023 Nissan Rogue) was in tip-top shape. It looks and feels br com) who was a pleasure to work with right from the start! He ensured the car I bought (2023 Nissan Rogue) was in tip-top shape. It looks and feels brand new! He also insured that I have everything I need for the car, which caused the dealership to incur an additional expense. That is true customer service that you rarely find these days. If I could, I would give this dealership (and Glen) TEN stars. More
Other Employees Tagged: Chuck Maly, Sabrina McCluskey, Tonya Hensley
November 13, 2026
Always a pleasant experience great service friendly people. Been dealing with McCluskey for 7 years and planning on continuing to do so. people. Been dealing with McCluskey for 7 years and planning on continuing to do so. More
Other Employees Tagged: Chuck Maly, Sabrina McCluskey, Tonya Hensley
November 12, 2026
The service appointment quoted on the phone was not correct and found it would be 4 hours vs 90 minutes upon arrival. Dealership did get me a ride but I had to wait for 45 minutes to get it. Drop off a correct and found it would be 4 hours vs 90 minutes upon arrival. Dealership did get me a ride but I had to wait for 45 minutes to get it. Drop off and pick up were easy and courteous but after driving away with my new tires, I had to go back because one tire was loosing air. It was found to have a bad stem and also the tech had not re-programmed the sensors. A bit frustrating to spend $1400 and have to go back because the tech had not completed his work nor checked the tires for quality. I will continue doing my maintenance at the dealership to keep my warranty intact, but I will use a local tire shop next time. I did also have to follow up after 4.5 hours to ask if my car was finished yet and ready for pick up. More
November 08, 2026
McCluskey was very professional, and the sells man was excellent. All of the sales process went very smooth excellent. All of the sales process went very smooth More
Other Employees Tagged: Chuck Maly, Sabrina McCluskey, Tonya Hensley , Curt Thompson
November 05, 2026
Curtis is the best , he has helped me through a boatload of issues. Very thankful for his constant help of issues. Very thankful for his constant help More
Other Employees Tagged: Chuck Maly, Sabrina McCluskey, Tonya Hensley , Curtis

