Tonya Hensley
Tonya Hensley at McCluskey Buick GMC

Tonya Hensley

Guest Relations Manager

McCluskey Buick GMC

9673 Kings Automall Drive
Cincinnati, OH 45249

Contact Me
4.5
129 Reviews

Dealership Experience

4 yrs, 7 mos

Industry Experience

26 yrs, 9 mos

Languages Spoken

English English

4.5

129 Reviews

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129 Reviews of Tonya Hensley

October 21, 2026

Dealership Rating
Employee Rating

VERY HELPFUL AND PLEASANT TO WORK WITH MY CAR ISSUE. MADE THE CHECK OUT EASY AND LOTS OF COMMUNICATION More

by jdf21972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tracey Pacheco

Oct 21, 2026

McCluskey Buick GMC responded

Your mention of clear communication and an easy checkout highlights how our service department keeps customers informed at every step. Knowing you found our team helpful and pleasant while resolving your Chevrolet Equinox issue is rewarding.

October 21, 2026

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Employee Rating

They were really nice and helpful they were polite and kept you you in the loop. More

by mariahkenser19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chuck Maly, Sabrina McCluskey, Tracey Pacheco , Alec conte

Oct 21, 2026

McCluskey Buick GMC responded

Knowing you felt well-informed and supported during the service on your Chevrolet Cruze is rewarding. Your kind words about our team’s politeness and clear communication mean a lot to us.

October 21, 2026

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Ian was professional and knowledgeable about the vehicle I was inquiring to purchase. He made the paperwork and purchasing process very easy and pleasant. The closing and final explanation of the vehicles e More

by rmason13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 21, 2026

McCluskey Buick GMC responded

Knowing the purchasing process felt easy and the explanations were informative means a lot to our team. Thank you for choosing our dealership for your new GMC 2500, and we’re thrilled your supervisor is already enjoying the truck.

October 18, 2026

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A good dealer is very helpful with your purchases. A good dealer is very helpful with your purchases. More

by ortezarriaza503
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Oct 19, 2026

McCluskey Buick GMC responded

Our team enjoyed assisting you with your purchase of the used Honda Ridgeline. Knowing you found our team helpful means a lot to us.

October 16, 2026

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Only problem I had is there oil marks on my hood in the inside smelt like oil I had to clean the steering wheel the seats to get the smell out other than that it was good More

by trasmussen69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tracey Pacheco

Oct 16, 2026

McCluskey Buick GMC responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

October 16, 2026

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Easy and great to work with. Transparency was key and allowed us to make a decision without the unneeded pressure. More

by jeremystuckey
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes
Oct 16, 2026

McCluskey Buick GMC responded

Knowing that transparency helped you feel no pressure means a lot to our team. We’re pleased Tonya could guide you smoothly through your purchase of a new GMC 1500.

October 13, 2026

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I was deeply appreciative as to how the staff handle my needs and understanding of More

by steveljenkins756
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ashley Ernest-Sears

Oct 13, 2026

McCluskey Buick GMC responded

Hearing that our team’s attentiveness and understanding met your needs means a lot to us. Congratulations on purchasing your Mazda CX-9, and we’re here to support you whenever you need us.

October 12, 2026

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Everyone was very friendly and thorough. The service was done on time and a free car wash after. More

by robemerson1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 12, 2026

McCluskey Buick GMC responded

We’re glad your Chevrolet Traverse service was completed on time and that you appreciated the complimentary car wash. Knowing you found our team friendly and thorough means a lot to us.

October 12, 2026

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Employee Rating

Every time I take my vehicle in for regular service, I am inundated with $$$$ thousands of dollars worth of "recommended" services. It is exhausting. I'm looking for another service provider. More

by ddvilla475
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 16, 2026

McCluskey Buick GMC responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

October 07, 2026

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Employee Rating

This dealership team was knowledgeable, professional, very accommodating and friendly. They made the car-buying experience very pleasant. I’ve recommended them to family and friends. More

by vance_robert2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 07, 2026

McCluskey Buick GMC responded

Knowing that the expertise and welcoming approach you experienced made your purchase of the new GMC Suburban so pleasant means a lot to our team. Your recommendation to family and friends is greatly appreciated.

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