Tonya Hensley
Guest Relations Manager
McCluskey Buick GMC
9673 Kings Automall Drive
Cincinnati, OH 45249
Dealership Experience
4 yrs, 6 mos
Industry Experience
26 yrs, 8 mos
Languages Spoken
English
113 Reviews
Write a Review113 Reviews of Tonya Hensley
September 28, 2026
They were on time Very pleasant Was quick and did a great job fixing my car great job fixing my car More
Other Employees Tagged: Tracey Pacheco
September 28, 2026
I’m so thankful I bought my car from McCluskey Chevrolet! I’ve always received amazing customer service anytime I’ve had to contact them about my vehicle. Upon arrival, gave them my keys, the rental was read I’ve always received amazing customer service anytime I’ve had to contact them about my vehicle. Upon arrival, gave them my keys, the rental was ready and I was in and out within 10 minutes. I love the technology allowing me to stay updated on the service. Everyone is always nice, helpful and friendly. I would highly recommend. More
Other Employees Tagged: Bridjette Miler
September 28, 2026
Made mess in car didn't use care dumped gloves box didn't pick up contents off floor got grease all over steering wheel cover didn't use nothing too drive car with overall bad service ... pick up contents off floor got grease all over steering wheel cover didn't use nothing too drive car with overall bad service ... More
Other Employees Tagged: Tracey Pacheco
September 27, 2026
Did everything they could to get me in a new ride with a reasonable down payment. Awesome dealership!!! reasonable down payment. Awesome dealership!!! More
Other Employees Tagged: Chuck Maly, Sabrina McCluskey, Tracey Pacheco , Maddie
September 27, 2026
Have been getting service done at MCCluskey for years, first time buying a vehicle. Aside from the waiting, process was pretty smooth. My sales associate was outstanding! Great customer service, very h first time buying a vehicle. Aside from the waiting, process was pretty smooth. My sales associate was outstanding! Great customer service, very happy with my purchase! More
Other Employees Tagged: Chuck Maly, Sabrina McCluskey, Tracey Pacheco , Kirt Thomas
September 25, 2026
Gary was extremely helpful with assisting me in finding the certified preowned car that was perfect for me. My only complaint is I haven’t been contacted to set up the detailing appointment listed in my co the certified preowned car that was perfect for me. My only complaint is I haven’t been contacted to set up the detailing appointment listed in my contract, nor have I received the promised referral bonus. More
Other Employees Tagged: Tracey Pacheco , Gary
September 25, 2026
So far so good. Have not had my car for less than a month and this was by far the easiest car purchase I have ever done. Have not had my car for less than a month and this was by far the easiest car purchase I have ever done. More
Other Employees Tagged: Chuck Maly, Sabrina McCluskey, Tracey Pacheco
September 22, 2026
They have a structured system to which when you pull up there are people ready to grab your car and the check in station is right there soon as you get out when I love. I like how the manager was easy to t there are people ready to grab your car and the check in station is right there soon as you get out when I love. I like how the manager was easy to talk to and willing to make right of a service that needed to be redone. I feel as if the staff is on your side with trying to save you as much money if they can with is deeply appreciated. I also love able to use my points to redeem during a service which I love about Chevy! More
Other Employees Tagged: Tracey Pacheco
September 22, 2026
Over charged us on our work we had done, we had a quote and it was way above the price they quoted. Called and left message nobody ever called back, very mad of no call back. and it was way above the price they quoted. Called and left message nobody ever called back, very mad of no call back. More
Other Employees Tagged: Chuck Maly, Sabrina McCluskey, Tracey Pacheco
September 22, 2026
I am super happy with how the dealership and sales treated me. After negative conversations and results at dealerships, I am and will continue to come to McCluskey. Just amazing! treated me. After negative conversations and results at dealerships, I am and will continue to come to McCluskey. Just amazing! More
Other Employees Tagged: Chuck Maly, Sabrina McCluskey, Tracey Pacheco

