Tonya Hensley
Tonya Hensley at McCluskey Buick GMC

Tonya Hensley

Guest Relations Manager

McCluskey Buick GMC

9673 Kings Automall Drive
Cincinnati, OH 45249

Contact Me
4.5
113 Reviews

Dealership Experience

4 yrs, 6 mos

Industry Experience

26 yrs, 8 mos

Languages Spoken

English English

4.5

113 Reviews

Write a Review

113 Reviews of Tonya Hensley

September 28, 2026

Dealership Rating
Employee Rating

They were on time Very pleasant Was quick and did a great job fixing my car More

by candb226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tracey Pacheco

Sep 28, 2026

McCluskey Buick GMC responded

Knowing that our prompt and pleasant service met your expectations means a lot to our service team. We’re glad we could quickly fix your Chevrolet Malibu and get you back on the road.

September 28, 2026

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I’m so thankful I bought my car from McCluskey Chevrolet! I’ve always received amazing customer service anytime I’ve had to contact them about my vehicle. Upon arrival, gave them my keys, the rental was read More

by shereka.nalls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bridjette Miler

Sep 28, 2026

McCluskey Buick GMC responded

Your note about our technology updates reflects how we aim to keep you informed every step of the service on your Chevrolet Trax. We’re glad the rental was ready promptly and got you back on the road in minutes. Knowing you found our team friendly and helpful means a lot to us.

September 28, 2026

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Made mess in car didn't use care dumped gloves box didn't pick up contents off floor got grease all over steering wheel cover didn't use nothing too drive car with overall bad service ... More

by moneymaker1104
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Tracey Pacheco

September 27, 2026

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Did everything they could to get me in a new ride with a reasonable down payment. Awesome dealership!!! More

by mccraybeau
Sales Price Transparency
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Recommend Dealer
Yes
Sep 27, 2026

McCluskey Buick GMC responded

Our team is pleased we could arrange a manageable down payment for your used Ram 2500. Your kind words and five-star rating mean a lot to our team.

September 27, 2026

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Have been getting service done at MCCluskey for years, first time buying a vehicle. Aside from the waiting, process was pretty smooth. My sales associate was outstanding! Great customer service, very h More

by jcksta3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chuck Maly, Sabrina McCluskey, Tracey Pacheco , Kirt Thomas

Sep 27, 2026

McCluskey Buick GMC responded

Our team enjoyed guiding you through the purchase of your new GMC. We’re grateful for your loyalty in our service department over the years and thrilled you chose us for your first vehicle purchase. Hearing that your sales associate delivered outstanding customer service and that the process felt smooth means a lot to us.

September 25, 2026

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Gary was extremely helpful with assisting me in finding the certified preowned car that was perfect for me. My only complaint is I haven’t been contacted to set up the detailing appointment listed in my co More

by candace.meis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tracey Pacheco , Gary

September 25, 2026

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Employee Rating

So far so good. Have not had my car for less than a month and this was by far the easiest car purchase I have ever done. More

by erikalacey41
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 25, 2026

McCluskey Buick GMC responded

Your note that this was the easiest purchase you’ve ever made highlights our commitment to a streamlined experience. Our team is pleased we could guide you through purchasing your used Volkswagen Jetta so seamlessly.

September 22, 2026

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They have a structured system to which when you pull up there are people ready to grab your car and the check in station is right there soon as you get out when I love. I like how the manager was easy to t More

by Arabia E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tracey Pacheco

Sep 22, 2026

McCluskey Buick GMC responded

Knowing our streamlined check-in process made your Chevrolet Blazer’s service visit easier is rewarding. We’re pleased our manager could address the initial work and that redeeming your points added extra value. Hearing that our team helped you save money means a great deal to all of us.

September 22, 2026

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Employee Rating

Over charged us on our work we had done, we had a quote and it was way above the price they quoted. Called and left message nobody ever called back, very mad of no call back. More

by BLEVINSJ94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 25, 2026

McCluskey Buick GMC responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 22, 2026

Dealership Rating
Employee Rating

I am super happy with how the dealership and sales treated me. After negative conversations and results at dealerships, I am and will continue to come to McCluskey. Just amazing! More

by andrew_steffen26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 22, 2026

McCluskey Buick GMC responded

Knowing you’ll continue to choose our dealership after past frustrations means a lot to our team. We’re glad our sales team provided such a welcoming and supportive experience when you purchased your new GMC.

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