Tracey Pacheco
Tracey Pacheco at McCluskey Buick GMC

Tracey Pacheco | Page 7

Service Guest Relations Manager

McCluskey Buick GMC

9673 Kings Automall Drive
Cincinnati, OH 45249

Contact Me
4.6
118 Reviews
4.6

118 Reviews

Write a Review

118 Reviews of Tracey Pacheco

September 28, 2026

Dealership Rating
Employee Rating

It is a company that feels like a family; everyone works with a sense of ownership—acting as if they were the owners or partners—and serves customers with genuine respect and friendliness. Personally, I go More

by Samjjordan70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thank you Ms. Bridjet for everything you helped

Sep 28, 2026

McCluskey Buick GMC responded

Our service team takes pride in treating every customer like family, and we’re delighted to know that sense of partnership and genuine respect resonates with you. Knowing you feel comfortable stopping by even before your scheduled maintenance is truly rewarding. Tracey and our entire service department wish you all the best and look forward to caring for your Chevrolet Equinox again.

September 28, 2026

Dealership Rating
Employee Rating

They were on time Very pleasant Was quick and did a great job fixing my car More

by candb226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tonya Hensley

Sep 28, 2026

McCluskey Buick GMC responded

Knowing that our prompt and pleasant service met your expectations means a lot to our service team. We’re glad we could quickly fix your Chevrolet Malibu and get you back on the road.

September 28, 2026

Dealership Rating
Employee Rating

I like the dealership not happy with the car we bought. 4 times in the shop in a little over a year. More

by gbotkin73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 30, 2026

McCluskey Buick GMC responded

Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing McCluskey Buick GMC.

September 28, 2026

Dealership Rating
Employee Rating

It was easy to schedule was finished on time and my service advisor was great! More

by jsmart506
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 28, 2026

McCluskey Buick GMC responded

Knowing scheduling was simple and that your Chevrolet Equinox was completed right on time means a lot to our service team. We’re pleased Tracey provided such helpful support during your visit.

September 28, 2026

Dealership Rating
Employee Rating

Made mess in car didn't use care dumped gloves box didn't pick up contents off floor got grease all over steering wheel cover didn't use nothing too drive car with overall bad service ... More

by moneymaker1104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tonya Hensley

Sep 30, 2026

McCluskey Buick GMC responded

Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate your feedback regarding the vehicle's condition after service. We will share your comments with our team and look for ways to improve.

September 27, 2026

Dealership Rating
Employee Rating

Did everything they could to get me in a new ride with a reasonable down payment. Awesome dealership!!! More

by mccraybeau
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 27, 2026

McCluskey Buick GMC responded

Our team is pleased we could arrange a manageable down payment for your used Ram 2500. Your kind words and five-star rating mean a lot to our team.

September 27, 2026

Dealership Rating
Employee Rating

Have been getting service done at MCCluskey for years, first time buying a vehicle. Aside from the waiting, process was pretty smooth. My sales associate was outstanding! Great customer service, very h More

by jcksta3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chuck Maly, Sabrina McCluskey, Tonya Hensley , Kirt Thomas

Sep 27, 2026

McCluskey Buick GMC responded

Our team enjoyed guiding you through the purchase of your new GMC. We’re grateful for your loyalty in our service department over the years and thrilled you chose us for your first vehicle purchase. Hearing that your sales associate delivered outstanding customer service and that the process felt smooth means a lot to us.

September 25, 2026

Dealership Rating
Employee Rating

Gary was extremely helpful with assisting me in finding the certified preowned car that was perfect for me. My only complaint is I haven’t been contacted to set up the detailing appointment listed in my co More

by candace.meis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tonya Hensley , Gary

Sep 30, 2026

McCluskey Buick GMC responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

September 25, 2026

Dealership Rating
Employee Rating

So far so good. Have not had my car for less than a month and this was by far the easiest car purchase I have ever done. More

by erikalacey41
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 25, 2026

McCluskey Buick GMC responded

Your note that this was the easiest purchase you’ve ever made highlights our commitment to a streamlined experience. Our team is pleased we could guide you through purchasing your used Volkswagen Jetta so seamlessly.

September 25, 2026

Dealership Rating
Employee Rating

Welcoming, accommodating. We sched our apptand was taken on promptly and needed help accessing our rewards and was thoroughly satisfied More

by excellenthisname
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: April Riahi

Sep 25, 2026

McCluskey Buick GMC responded

Our service department was glad to welcome you right away and assist with accessing your rewards. Thank you for trusting us with your Chevrolet Trax; we’re here whenever you need us.

...
7
...

Dealership Inventory (745 Vehicles)

used 2023 Buick Envision car, priced at $31,390
2023 Buick Envision
used
Sapphire Metallic exterior
Automatic
All-wheel Drive
new 2026 GMC Canyon car, priced at $60,130
2026 GMC Canyon
new
Onyx Black exterior
Automatic
Four-wheel Drive
new 2026 Buick Envision car, priced at $47,590
2026 Buick Envision
new
Brilliant Red exterior
Automatic
All-wheel Drive
used 2022 Jeep Renegade car, priced at $20,890
2022 Jeep Renegade
used
Colorado Red Clearcoat exterior
Automatic
Four-wheel Drive
new 2026 Buick Envision car, priced at $48,122
2026 Buick Envision
new
Summit White exterior
Automatic
All-wheel Drive
used 2023 Kia K5 car, priced at $22,890
2023 Kia K5
used
Glacial White Pearl exterior
Automatic
Front-wheel Drive