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Tonya Hensley
Tonya Hensley at McCluskey Buick GMC

Tonya Hensley | Page 10

Guest Relations Manager

McCluskey Buick GMC

9673 Kings Automall Drive
Cincinnati, OH 45249

Contact Me
4.5
113 Reviews

Dealership Experience

4 yrs, 6 mos

Industry Experience

26 yrs, 8 mos

Languages Spoken

English English

4.5

113 Reviews

Write a Review

113 Reviews of Tonya Hensley

June 24, 2026

Dealership Rating
Employee Rating

Very good customer service. Very helpful at check out. Work was done quickly and accurate. More

by heytess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 24, 2026

McCluskey Buick GMC responded

Thank you for noting how smoothly the checkout went and how quickly and precisely we serviced your Chevrolet Colorado. We’re happy our team could be helpful and efficient. We appreciate your feedback.

June 24, 2026

Dealership Rating
Employee Rating

The service department lacks customers service . Too much lairs to the customers ,it is one month now I am still waiting to follow up with my vehicle to get fixed More

by johnwani84
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Heather j

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Jun 27, 2026

McCluskey Buick GMC responded

Thank you, John, for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around for you. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Thank you.

June 24, 2026

Dealership Rating
Employee Rating

Very nice to work and all the staff members were extremely friendly and helpful with getting me approved More

by lavar.herron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chuck Maly, Sabrina McCluskey

Print
Jun 24, 2026

McCluskey Buick GMC responded

We’re thrilled our team guided you through the approval process smoothly and that everyone was friendly throughout. Thank you for choosing a new Buick with us. We hope you enjoy every drive.

June 23, 2026

Dealership Rating
Employee Rating

Nick made it a seamless process he handled everything, very impressed with how quick and easy the process was. Very satisfied. More

by psharpe1982
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chuck Maly, Sabrina McCluskey

Print
Jun 24, 2026

McCluskey Buick GMC responded

We’re thrilled to learn the purchase of your new Buick was seamless and efficient. Thank you for trusting our team with every detail. We’re delighted you’re very satisfied.

June 23, 2026

Dealership Rating
Employee Rating

It has a nice waiting area with nice amenities. The service check in personnel are nice and friendly. More

by fill43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chuck Maly, Sabrina McCluskey

Print
Jun 23, 2026

McCluskey Buick GMC responded

Thank you for highlighting our comfortable waiting area and amenities. We’re glad our team provided a friendly check-in experience for your Chevrolet Equinox service. We appreciate your five-star rating and look forward to assisting you again.

June 22, 2026

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Employee Rating

I just have to give a massive shoutout to Ashley and McCluskey Buick GMC! Their team is absolutely wonderful, and they always go above and beyond to provide top-notch service. Thank you for giving me co More

by Themazanecs2024
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ashley

Print
Jun 22, 2026

McCluskey Buick GMC responded

Tonya and our team are moved to hear how comfortable and pressure-free purchasing your Chevrolet Equinox was. It means a lot that we could support you every step of the way and make the delivery memorable. Thank you for trusting us with this experience.

June 20, 2026

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Employee Rating

Always been courteous and help us with both cars we have purchased. Helped us refinance to lower payments. More

by samkathy1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Heather Jamison

Print
Jun 20, 2026

McCluskey Buick GMC responded

Thanks for sharing your five-star experience. We’re glad Tonya and our team have provided courteous service for both of your vehicle purchases and helped refinance your Chevrolet Equinox to lower payments.

June 19, 2026

Dealership Rating
Employee Rating

I went in for an oil change appointment at 2:30 and waited for my car to be done until 7:00. More

by thomastiffany579
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chuck Maly, Sabrina McCluskey

Print
Jun 25, 2026

McCluskey Buick GMC responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

June 19, 2026

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Employee Rating

The people that work @ McCluskey are always very nice and knowledgeable. They explain things well. More

by c.kaucher.1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chuck Maly, Sabrina McCluskey

Print
Jun 19, 2026

McCluskey Buick GMC responded

We appreciate you highlighting our team’s friendly and knowledgeable approach during your Chevrolet Equinox service. It’s great to hear our explanations helped you feel informed throughout the process. We look forward to helping you again whenever you need us.

June 19, 2026

Dealership Rating
Employee Rating

Without a doubt, this was the easiest car buying experience I have ever had. I recommend them to everyone! More

by HummNow
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Smith

Print
Jun 19, 2026

McCluskey Buick GMC responded

We’re thrilled the process for your new GMC HUMMER EV SUV went so smoothly. Tonya and the entire team appreciate your recommendation. We look forward to helping you on your next visit.

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