Tony Lagos
Tony Lagos at Norm Reeves Honda Superstore - Huntington
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Tony Lagos

Service Consultant

Norm Reeves Honda Superstore - Huntington

19131 Beach Blvd
Huntington Beach, CA 92648

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4.9
239 Reviews
4.9

239 Reviews

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239 Reviews of Tony Lagos

March 30, 2025

Dealership Rating
Employee Rating

Super customer service oriented. Tony is very personable! Waiting area is comfortable and coffee machine is great. More

by jeanneanb
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

March 28, 2025

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Benito provided excelent service from the time I showed up to the dealership for service, then follow up with me multiple times via call and then was nice enough to get me an Uber to pick up my car. Sign p More

by Srtloza
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Benito Torres

March 27, 2025

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I was scammed into paying $190 diagnostic charge to fix the airbag light & seatbelt sensor that BOTH came on after having the airbag recall completed. It took way longer than expected to complete the diagn More

by volkswgngrl
Service Price Transparency
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Recommend Dealer
No
Mar 28, 2025

Norm Reeves Honda Superstore - Huntington responded

We’re sorry to hear you were dissatisfied with your recent service experience. It’s important to us that our customers enjoy their experiences and have their concerns addressed. We’d like the chance to speak with you further about what happened. Please contact Catherine Schlueter at catherine.schlueter@normreeves.com at your earliest convenience.

March 25, 2025

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Great customer service. Extremely helpful and informative. This dealership goes abive and beyond to help their costumers. More

by dee99
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Edward Obando, Kevin Lam

Mar 26, 2025

Norm Reeves Honda Superstore - Huntington responded

Thank you so much for the love! Our team cares deeply about the experience we give our customers, and it's reassuring to know you felt that. Is there anything else we can help you with? Contact us online if you need anything!

March 22, 2025

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Keep up your good service, courteous welcome, prompt attention, helpful answers, and providing delicious coffee while waiting for serviced auto. More

by Enakakura
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Recommend Dealer
Yes
Mar 26, 2025

Norm Reeves Honda Superstore - Huntington responded

Your encouraging words about our warm welcome, prompt attention, and that extra coffee touch truly energize our team. We’re committed to keeping the experience delightful and look forward to exceeding your expectations on every visit.

March 21, 2025

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This dealership located in very close distance from my house. People are very friendly, answering all my guestions. More

by Mlevin13
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Recommend Dealer
Yes
Mar 26, 2025

Norm Reeves Honda Superstore - Huntington responded

We're glad that our team are people you can count on when you need service or have any questions. That's what we aim for! If anything else pops up, feel free to use our online contact form to get in touch.

March 15, 2025

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Kept me informed as regular checkup done and recall work completed, ahead of scheduled time! More

by Pat
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Recommend Dealer
Yes
Mar 17, 2025

Norm Reeves Honda Superstore - Huntington responded

Hi, Pat. We're glad that our team kept you informed and got your repairs done quickly! The next time you need service, please consider us again. We have an online service scheduler you can use to book an appointment.

March 11, 2025

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I have always gone to Norm Reeves to purchase my car and for maintenance service. Service is always excellent and quick. More

by Shary415
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edward Obando, Kevin Lam

Mar 11, 2025

Norm Reeves Honda Superstore - Huntington responded

We appreciate your loyalty in coming in for service and choosing to buy your vehicles here, Shary! It would make our day if you shared your experience with your friends and family. Word-of-mouth helps us to meet new customers as loyal as you are. Thanks so much!

March 06, 2025

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I came to make an appointment but Tony Lagos was able to help me that day More

by rbludovice
Service Price Transparency
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Recommend Dealer
Yes
Mar 07, 2025

Norm Reeves Honda Superstore - Huntington responded

We're happy to get a five-star rating from you although we're disappointed to hear that you were looking for Tony. When you make your next Honda service appointment, please feel free to check his availability. We want to accommodate our customers in any way we can. Thanks so much!

March 04, 2025

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Employee Rating

Tony was pleasant and clearly explained what service would be performed (part of a recall) and kept us informed about when the car would be ready for pick up. More

by astickley
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ivette Rodriguez

Mar 05, 2025

Norm Reeves Honda Superstore - Huntington responded

We're glad that Tony could make the service visit for your Honda recall so productive and pleasant! Regular updates also make a difference. Thanks for coming by, and we'll be here for you when you need us!

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