Tony Lagos

I recently visited Norm Reeves Honda for my scheduled B maintaince and also decided to have recall for rear camera harness handled as well. Tony, my service advisor, was wonderful - very attentive and frie maintaince and also decided to have recall for rear camera harness handled as well. Tony, my service advisor, was wonderful - very attentive and friendly - and my truck runs great, but the recall service was unsatisfactory (which I didn't notice until days later when I was loading truck bed at work). Apparently, part of the recall work includes removing rear license plate along with screws that hold in the plate, which were not completely screwed back into slots so now my rear plate is being held into place by only 1 screw since the other screw is too short to secure plate and annoying because it's not that easy for me to fix this issue. Lazy work. Now I have to make time (that I honestly don't have) to revisit service to fix this issue. More

by jamesbarren Verified Customer Verified Customer

Report | Print

Tony explained very well and clear about the work to be done for my car. done for my car. More

by Christadwu Verified Customer Verified Customer

Report | Print

Benito has helped keep my 2 Honda cars always on top conditions since last 20 years conditions since last 20 years More

by Jremon42 Verified Customer Verified Customer

Report | Print

Always helpful, courteous, respectful, detail oriented, understanding and never pushy, excellent service team! I know my car is in good hands when it’s here. understanding and never pushy, excellent service team! I know my car is in good hands when it’s here. More

by Kcyujung Verified Customer Verified Customer

Report | Print

John was awesome! I highly recommend him in all your services needs! Great service! Hands down I highly recommend him in all your services needs! Great service! Hands down More

by susiecakes949 Verified Customer Verified Customer

Report | Print

Tony was efficient, no wait time when driving up, less time waiting than quoted, made me feel safe and ready for my travels. time waiting than quoted, made me feel safe and ready for my travels. More

by Sparkyray2000 Verified Customer Verified Customer

Report | Print

The customer service is pretty good here. Tony did a good job helping me. I have a hard time reviewing positively at times because I have a lemon odyssey and I haven’t stopped having problems Tony did a good job helping me. I have a hard time reviewing positively at times because I have a lemon odyssey and I haven’t stopped having problems with it since I bought it in 2020. I had to push back on things several times with the service people because Honda has NEVER fixed my car problems - it stalls on me at lights and even turns off and I can’t turn it on for like 30 seconds. I have had to have the battery changed 2 times in four years. I refuse to pay for diagnostics on a car that hasn’t ever been fixed properly. Honda needs to figure out what to do with these problem cars. They are losing credibility with me and others. More

by Amyschelin Verified Customer Verified Customer

Report | Print

Tony always takes good care of us with both our vehicles. Appointments make it easy to get it done when convenient for us. Appointments make it easy to get it done when convenient for us. More

by Ddenardo Verified Customer Verified Customer

Report | Print

Very good customer service very efficient and communicative and great follow through Nice person didn’t disappoint communicative and great follow through Nice person didn’t disappoint More

by jonlbarnesjr Verified Customer Verified Customer

Report | Print

The car had a check engine light and they were able to identify and fix the problem in a few hours. identify and fix the problem in a few hours. More

by Sco1196 Verified Customer Verified Customer

Report | Print