The people at Coastal Kia are amazing!
I’ve never experienced car service at this level of courtesy and expertise. They inspire confidence and make an unpleasant task a good experience!
I’ve never experienced car service at this level of courtesy and expertise. They inspire confidence and make an unpleasant task a good experience! Kudos!
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by SHEPUESCHEL
Verified Customer
Verified Customer
Service Price Transparency
Aug 31, 2025 -
Coastal Kia responded
Amazing! Thank you! We sincerely appreciate the five star rating and gracious compliments. Thank you for trusting Coastal Kia with your automotive service needs. Please do not hesitate to reach out if you need us.
Awesome service always nice and cheerful never a
question they can’t answer. Very clean
question they can’t answer. Very clean
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by twodown1tago
Verified Customer
Verified Customer
Service Price Transparency
Aug 20, 2025 -
Coastal Kia responded
Thank you for the gracious compliments. It was thoughtful of you to recognize so many of our team members by name. We sincerely appreciate the high marks.
I’ve been bringing my vehicle in for service for a while
now, and I have to say that Bob, my service advisor, is truly outstanding. From the moment I walk in, Bob greets me with a friendly, professional att
now, and I have to say that Bob, my service advisor, is truly outstanding. From the moment I walk in, Bob greets me with a friendly, professional attitude and always makes sure I understand exactly what’s going on with my car.
He takes the time to explain the work that needs to be done, answers all my questions honestly, and never tries to upsell me on things I don’t need. I really appreciate how transparent and trustworthy he is — it makes the whole experience stress-free.
Bob keeps me updated throughout the process, so I’m never left wondering when my car will be ready. He goes above and beyond to make sure I’m satisfied every time.
And when I picked it up, I was so impressed with how clean it was — they went above and beyond to make sure it looked great inside and out. The detail department is top notch ..
If you want excellent service and someone who genuinely cares about their customers, ask for Bob. He’s the best!
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by TTMURRAY83080
Verified Customer
Verified Customer
Service Price Transparency
Jul 17, 2025 -
Coastal Kia responded
Thank you! Your heartfelt testimonial and compliments for our Service Consultant Bob Tomlin are greatly appreciated. We strive to deliver a truly exceptional experience to every client during every visit. It was thoughtful of you to go online and rate your service experience. We appreciate the high marks for so many of our team members. Thank you for choosing Coastal Kia!
Professional, cordial, quick and thorough.
Communication throughout, with good explanation on what was needed. A+
Communication throughout, with good explanation on what was needed. A+
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by barbara
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Darren Gokey
Jul 07, 2025 -
Coastal Kia responded
A+ ! We will take it ! Thank you for the five star review and high marks for our service team. We love the feedback including, "professional, cordial, quick and thorough." Please do not hesitate to reach out if you need anything. Thanks again!
Does great work!
Very professional and polite! Very clean! Let’s you know exactly what needs to be done! Gets it done in good timing!
Very professional and polite! Very clean! Let’s you know exactly what needs to be done! Gets it done in good timing!
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by RAGENSKY1
Verified Customer
Verified Customer
Service Price Transparency
Jun 03, 2025 -
Coastal Kia responded
Thank you! We sincerely appreciate the five star service review. It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.
Good experience and service Everybody was friendly and
took less time than estimated. Good job Kia.
took less time than estimated. Good job Kia.
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by pettifeRZ
Verified Customer
Verified Customer
Service Price Transparency
May 05, 2025 -
Coastal Kia responded
Great news! We truly appreciate the gracious comments and high marks. We love the feedback including, "everybody was friendly and took less time than estimated." It was thoughtful of you to rate so many of our service team members individually. Thank you for trusting Coastal Kia with your automotive service needs.
Worst experience ever purchased a 2015 kia in new jersey
no issues trade it in for a new 2025 sportage 4 days later a check engine light . Sales manager said i was to load and pointed me to Service "Sale
no issues trade it in for a new 2025 sportage 4 days later a check engine light . Sales manager said i was to load and pointed me to Service "Sales manager Guder Quezada " needs a lesson in manners and training on how to deal with customers once the sale is over. On a good note Tony Kirschner and Jan Ramous where very helpful. Over all worst Sales experience.
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by walterwallace55
Verified Customer
Verified Customer
Service Price Transparency
May 05, 2025 -
Coastal Kia responded
We appreciate the helpful feedback and compliments for Tony and Jan. Please reach out to our Operations Manager Peggy Roberts at 910-798-4706 to discuss any concerns you may have. We look forward to your call.
Everyone is very friendly at Coastal Kia but sometimes
service department isn’t always 100%.
service department isn’t always 100%.
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by lwfwvu71
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Chris Case
, Marquita Best
Apr 29, 2025 -
Coastal Kia responded
Thank you for the review and helpful feedback. We strive to deliver a truly exceptional experience to every client during every visit. We are here if you need us. Thanks again.
The service was great from start to finish.
They offered me refreshments and my car was done when they said it was going be done!
They offered me refreshments and my car was done when they said it was going be done!
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by tdowning360
Verified Customer
Verified Customer
Service Price Transparency
Apr 21, 2025 -
Coastal Kia responded
We appreciate the high marks and gracious compliments. It was thoughtful of you to go online and rate your recent experience. It is wonderful to hear you were able to enjoy our customer lounge experience. Thanks again!
Always a lovely experience.
I would hightly recommend this Kia dealership to friends and family.
I would hightly recommend this Kia dealership to friends and family.
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by lrdnc31
Verified Customer
Verified Customer
Service Price Transparency
Apr 09, 2025 -
Coastal Kia responded
Outstanding! We truly appreciate the five star review and high marks for so many of our individual staff members. Thank you for the high recommendations and thoughtful comments. Please do not hesitate to reach out if you need us. Thanks again!