Tommy Mackey | Page 6

I found the staff to be friendly, accommodating, helpful and courteous. The experience was better than expected. and courteous. The experience was better than expected. More

Print

A great experience with Napleton Oak Lawn good service representative that explained everything and explained future needs! representative that explained everything and explained future needs! More

Print

Always great staff and service. From the service advisor to the techs. Got service done in a timely fashion. From the service advisor to the techs. Got service done in a timely fashion. More

Print

Hello, I’ve own Fords for over 40 years and 2 of them were from this location(Hawk and Napleton). I was given a7:00 am appointment didn’t hear from service manager until I called him at 3:00 pm. I was to were from this location(Hawk and Napleton). I was given a7:00 am appointment didn’t hear from service manager until I called him at 3:00 pm. I was told that tech wouldn’t be able to diagnose the problem till next day. I received a call at 12:30 am that day with an estimate of $5600. I was informed that entire sunroof needed to be replaced excluding the glass. The arms, track, cables, frame and motor were to all be replaced. I declined the repair and picked it up that afternoon at 3:00pm. before I left dealer ship my wife noticed that the rubber thing (concertina blind) was ripped. The service manager did check inventory and gave me the replacement part to have sunroof repair shop replace? Well that shop did replace it. and repair the broken arm( according to them a very common issue). The diagnosis and repair was done in a 4 hour period of time, Also for a cost of $795. A huge difference in repair costs a long with a huge trust issue with Napleton ford. Thanks Robert Marcowka More

Print

They were polite and welcoming. My car was done promptly. Everyone was so professional Service with a smile My car was done promptly. Everyone was so professional Service with a smile More

Print

It’s the best dealer ever the best people the best Customer Service the best team Customer Service the best team More

Print

They got me in same day and the work was done in a timely manner manner More

Print

I received awesome customer service from service department, especially Kathy, Tommy and Bill Parks. Bought my car 16 years ago from this dealership and have never been disappointed. department, especially Kathy, Tommy and Bill Parks. Bought my car 16 years ago from this dealership and have never been disappointed. More

Print

Service manager Tommy Mackey went above and beyond without being asked, fixed well more than the vehicle was brought in for. without being asked, fixed well more than the vehicle was brought in for. More

Print

Great to know that you care Kathy is a great person very nice you need more people like her nice you need more people like her More

Print