Tommy Mackey | Page 10

I was greeted kindly. my wait time was great. Was explaining that was right and what I'll need in the future. Job we'll done. my wait time was great. Was explaining that was right and what I'll need in the future. Job we'll done. More

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My service advisor Tim Harris was Awesome! He was very attentive. Quick to ask me if I needed assistance. Great social skills. He was very attentive. Quick to ask me if I needed assistance. Great social skills. More

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This dealership uses deceptive business practices. I have sent many letters to rectify why I am paying $29 thousand on a Defective Bronco that couldnt be fixed. Yes they put me in a different car but I have sent many letters to rectify why I am paying $29 thousand on a Defective Bronco that couldnt be fixed. Yes they put me in a different car but also New contract adding on $29 thousand for Bronco More

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Great customer service, Especially from Tim. He’s always friendly and very helpful. Thank you! Family of Napleton Ford!! Keep up the good work! We needs smiles and generosity like yours!!! He’s always friendly and very helpful. Thank you! Family of Napleton Ford!! Keep up the good work! We needs smiles and generosity like yours!!! More

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I have had the pleasure of best service and sales at this dealership. Thanks you. dealership. Thanks you. More

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Great customer service repairs were fast and waiting room was accommodating to my needs and wants was accommodating to my needs and wants More

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Service was great, Tommy was very professional and really listed to what I needed. He also recommended options to help me listed to what I needed. He also recommended options to help me More

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In for warranty work. Dave my service writer handled a couple of issues with ease. Very pleased! Dave my service writer handled a couple of issues with ease. Very pleased! More

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My Ford F150 was consuming an extraordinary amount oil which took me a while to notice because one doesn’t expect this in on any new truck . Finally after several incidents that I caught strange , one day which took me a while to notice because one doesn’t expect this in on any new truck . Finally after several incidents that I caught strange , one day my truck had zero oil in it and I was still 500 miles to next old change .Obviously at this point now even I am sure that I have an engine problem . So it stressed me out after being told that even with a factory warranty this dealership wanted to charge me a down payment of 1400 dls to take engine a part and to try to justify reason for mechanical intervention and produce proof to Ford warranty . And if the engine wasn’t covered for what ever minor reason (which they could have made up ) the entire bill would have fallen on me to pay. They weren’t guaranteeing a full warranty coverage . Can u imagine the cost of a new engine ?? So I knew they were on xx and took it to a different Ford where I was welcomed with a better mechanical resolution, no cost and better treatment . Don’t get scammed . . More

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Hello, service advisor Tommy Mackey provided great customer service and went above and beyond his duties. He provided me with all my options and was very thorough. I look forward to working with him i customer service and went above and beyond his duties. He provided me with all my options and was very thorough. I look forward to working with him in the future with my car maintenance. Thank you for all you do ! More

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