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Tom Rizzitano
Tom Rizzitano at Midstate Mitsubishi

Tom Rizzitano

General Manager

Midstate Mitsubishi

810 Washington St
Auburn, MA 01501

4.4
7 Reviews
4.4

7 Reviews

Write a Review

Dealership Experience

3 mos

Industry Experience

48 yrs, 7 mos

Languages Spoken

English English

7 Reviews of Tom Rizzitano

August 23, 2026

Dealership Rating
Employee Rating

Great people great company very helpful have and recommended to everyone looking for a vehicle More

by WAGNERPATRICKP2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jake Walker, Brianna Butler, Ray Butler, Austin Gagnon

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Aug 23, 2026

Midstate Mitsubishi responded

Knowing you found your Chevrolet Silverado 1500 purchase smooth and would recommend us means a great deal to our team. Thank you for recommending us to others.

August 23, 2026

Dealership Rating
Employee Rating

The team at Midstate is friendly, helpful and efficient. Austin was so helpful in finding the perfect car for me. I wouldn’t hesitate to recommend anyone shopping for a new or used car to go there! I love More

by rnoyer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brianna Butler, Austin Gagnon

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Aug 23, 2026

Midstate Mitsubishi responded

Your shout-out to Austin highlights how our team prioritizes crafting a tailored experience for each customer. Hearing you love your new Outlander and would recommend us means a great deal to our team. Please let us know if there’s anything else we can do for you.

August 05, 2026

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Employee Rating

Everyone was amazing help and would recommend midstate Mitsubishi to all my family and friends ! More

by Leah hackett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brianna Butler, Jaelani Cruz

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Aug 05, 2026

Midstate Mitsubishi responded

Knowing our team’s assistance met your expectations is rewarding, and your willingness to recommend us to family and friends means a lot to our team. We’re thrilled your Outlander purchase went smoothly. Thank you for choosing our dealership.

August 03, 2026

Dealership Rating
Employee Rating

customer service is outstanding, went in on Saturday to purchase and picked up on wenesday, BEST More

by shawnaf30
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brianna Butler, Austin Gagnon

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Aug 03, 2026

Midstate Mitsubishi responded

We’re thrilled to hear our service made your Mitsubishi Mirage purchase so smooth. It’s great that going in on Saturday and picking up on Wednesday fit your schedule perfectly. Thank you for the five-star rating and for choosing us.

July 21, 2026

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Employee Rating

Great experience with all aspects of the dealership. Salespeople-Servise People& office staff are all super More

by GILLIGAN1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jake Walker, Ryan Kassatly, Brianna Butler, Ray Butler, Jake Walker, Jaelani Cruz, Austin Gagnon

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Jul 21, 2026

Midstate Mitsubishi responded

Thank you for sharing your positive experience with our sales, service, and office teams during your Mitsubishi Eclipse Cross service. We’re glad to have met your expectations and look forward to assisting you again.

July 18, 2026

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Employee Rating

They sell you defective vehicles that are over priced and the customer service is terrible and the owner only cares about himself. As a single mother of five children, I bought a Honda pilot and within a More

by Becky2556
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brianna Butler, Ray Butler, Ashley Bertrand, Jake Walker, Joe Hurley

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Jul 22, 2026

Midstate Mitsubishi responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Jul 22, 2026

Becky2556 responded

Thank you for your response. I have already attempted to resolve these issues directly with your dealership on multiple occasions. Unfortunately, despite my vehicle being out of service for approximately 25 business days for a transmission replacement, it was returned with additional issues, including serious safety issues and ongoing safety concerns, I have not been able to drive the vehicle. I requested either a refund or an exchange for another vehicle of equal value. Both General Manager Tom and Owner Ray declined my requests and offered no empathy or concern for the situation, leaving me with an expensive loan on a vehicle that I do not feel is safe to drive and that is not worth what I paid for it. As a family-owned dealership, I expected more compassion and a genuine willingness to ensure that customers feel safe and confident in the vehicles they purchase. Instead, I was left feeling that my safety concerns were dismissed and that the focus was placed on protecting the sale rather than finding a fair resolution. I have since filed complaints with the Better Business Bureau and the Massachusetts Attorney General’s Office and am pursuing the appropriate channels to resolve this matter. If your dealership is genuinely interested in resolving this issue, you already have all of my contact information and are welcome to contact me directly with a meaningful resolution. Until then, I believe the BBB and Attorney General processes are the appropriate avenues for further discussion.

July 14, 2026

Dealership Rating
Employee Rating

There friendly they make your car buying experience fun and Jake took care of everything and made sure I was happy with my decision thanks Jake I love my new car More

by Meme
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jake Walker, Brianna Butler, Ray Butler, Jake Walker

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Jul 14, 2026

Midstate Mitsubishi responded

We appreciate your feedback and are happy you had a fun car buying experience. Jake enjoyed helping you and is glad you feel confident in your decision. Enjoy your new Mitsubishi Outlander!

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