Brianna Butler
Brianna Butler at Midstate Mitsubishi

Brianna Butler

Used Car Manager

Midstate Mitsubishi

810 Washington St
Auburn, MA 01501

4.8
32 Reviews
4.8

32 Reviews

Write a Review

32 Reviews of Brianna Butler

August 23, 2026

Dealership Rating
Employee Rating

Great people great company very helpful have and recommended to everyone looking for a vehicle More

by WAGNERPATRICKP2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 23, 2026

Midstate Mitsubishi responded

Knowing you found your Chevrolet Silverado 1500 purchase smooth and would recommend us means a great deal to our team. Thank you for recommending us to others.

August 23, 2026

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Employee Rating

The team at Midstate is friendly, helpful and efficient. Austin was so helpful in finding the perfect car for me. I wouldn’t hesitate to recommend anyone shopping for a new or used car to go there! I love More

by rnoyer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Rizzitano, Austin Gagnon

Aug 23, 2026

Midstate Mitsubishi responded

Your shout-out to Austin highlights how our team prioritizes crafting a tailored experience for each customer. Hearing you love your new Outlander and would recommend us means a great deal to our team. Please let us know if there’s anything else we can do for you.

August 23, 2026

Dealership Rating
Employee Rating

Austin really worked hard to find me the car that was the perfect fit for me! More

by rnoyer
Recommend Dealer
Yes

Other Employees Tagged: Brianna Butler

Aug 23, 2026

Midstate Mitsubishi responded

Your mention of our team’s effort to find the perfect fit highlights what we aim for with every customer. We’re thrilled that your purchase of a new Mitsubishi Outlander feels just right, and your five-star rating and kind words mean a lot to us. Enjoy every mile in your Outlander.

August 16, 2026

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Midstate Mitsubishi is the best in the business! A true family experience from start to finish, everyone is treated like gold. Fast and easy process, no hassle, friendly staff. Brianna and Ray make More

by MIKERESNICK1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 16, 2026

Midstate Mitsubishi responded

Our team enjoyed helping you every step of the way during the purchase of your new Mitsubishi Outlander. Hearing that Brianna and Ray made sure you got the exact vehicle you needed and that Jake walked you through all the features means a lot to us.

August 05, 2026

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Employee Rating

Everyone was amazing help and would recommend midstate Mitsubishi to all my family and friends ! More

by Leah hackett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jaelani Cruz, Tom Rizzitano

Aug 05, 2026

Midstate Mitsubishi responded

Knowing our team’s assistance met your expectations is rewarding, and your willingness to recommend us to family and friends means a lot to our team. We’re thrilled your Outlander purchase went smoothly. Thank you for choosing our dealership.

August 03, 2026

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customer service is outstanding, went in on Saturday to purchase and picked up on wenesday, BEST More

by shawnaf30
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Rizzitano, Austin Gagnon

Aug 03, 2026

Midstate Mitsubishi responded

We’re thrilled to hear our service made your Mitsubishi Mirage purchase so smooth. It’s great that going in on Saturday and picking up on Wednesday fit your schedule perfectly. Thank you for the five-star rating and for choosing us.

July 22, 2026

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Employee Rating

Good Okay It was perfect. Everything went fine how it was and I'm glad I got this vehicle from you. More

by edwinmorales022
Recommend Dealer
Yes

Other Employees Tagged: Brianna Butler

Jul 22, 2026

Midstate Mitsubishi responded

Thank you for choosing Midstate Mitsubishi. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 21, 2026

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Great experience with all aspects of the dealership. Salespeople-Servise People& office staff are all super More

by GILLIGAN1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 21, 2026

Midstate Mitsubishi responded

Thank you for sharing your positive experience with our sales, service, and office teams during your Mitsubishi Eclipse Cross service. We’re glad to have met your expectations and look forward to assisting you again.

July 18, 2026

Dealership Rating
Employee Rating

They sell you defective vehicles that are over priced and the customer service is terrible and the owner only cares about himself. As a single mother of five children, I bought a Honda pilot and within a More

by Becky2556
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 22, 2026

Midstate Mitsubishi responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Jul 22, 2026

Becky2556 responded

Thank you for your response. I have already attempted to resolve these issues directly with your dealership on multiple occasions. Unfortunately, despite my vehicle being out of service for approximately 25 business days for a transmission replacement, it was returned with additional issues, including serious safety issues and ongoing safety concerns, I have not been able to drive the vehicle. I requested either a refund or an exchange for another vehicle of equal value. Both General Manager Tom and Owner Ray declined my requests and offered no empathy or concern for the situation, leaving me with an expensive loan on a vehicle that I do not feel is safe to drive and that is not worth what I paid for it. As a family-owned dealership, I expected more compassion and a genuine willingness to ensure that customers feel safe and confident in the vehicles they purchase. Instead, I was left feeling that my safety concerns were dismissed and that the focus was placed on protecting the sale rather than finding a fair resolution. I have since filed complaints with the Better Business Bureau and the Massachusetts Attorney General’s Office and am pursuing the appropriate channels to resolve this matter. If your dealership is genuinely interested in resolving this issue, you already have all of my contact information and are welcome to contact me directly with a meaningful resolution. Until then, I believe the BBB and Attorney General processes are the appropriate avenues for further discussion.

July 17, 2026

Dealership Rating
Employee Rating

Went to get my new car today and found out Ryan was gone. So Jacob walker stepped up and took over with the sale of my car got it all ready for us finished the paperwork. Jacob stepped right up was very prof More

by wldmn2
Recommend Dealer
Yes

Other Employees Tagged: Brianna Butler

Jul 17, 2026

Midstate Mitsubishi responded

It’s great to hear our team stepped in so professionally and efficiently to finalize your paperwork for your new Mitsubishi Outlander. Congratulations on your purchase. Thank you for sharing your experience with us.

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