Great people great company very helpful have and
recommended to everyone looking for a vehicle
recommended to everyone looking for a vehicle
More
by WAGNERPATRICKP2
Verified Customer
Verified Customer
Aug 23, 2026 -
Midstate Mitsubishi responded
Knowing you found your Chevrolet Silverado 1500 purchase smooth and would recommend us means a great deal to our team. Thank you for recommending us to others.
The team at Midstate is friendly, helpful and efficient.
Austin was so helpful in finding the perfect car for me. I wouldn’t hesitate to recommend anyone shopping for a new or used car to go there!
I love
Austin was so helpful in finding the perfect car for me. I wouldn’t hesitate to recommend anyone shopping for a new or used car to go there!
I love my new Outlander!!!
More
by rnoyer
Aug 23, 2026 -
Midstate Mitsubishi responded
Your shout-out to Austin highlights how our team prioritizes crafting a tailored experience for each customer. Hearing you love your new Outlander and would recommend us means a great deal to our team. Please let us know if there’s anything else we can do for you.
Austin really worked hard to find me the car that was the
perfect fit for me!
perfect fit for me!
More
by rnoyer
Verified Customer
Verified Customer
Other Employees Tagged:
Brianna Butler
Aug 23, 2026 -
Midstate Mitsubishi responded
Your mention of our team’s effort to find the perfect fit highlights what we aim for with every customer. We’re thrilled that your purchase of a new Mitsubishi Outlander feels just right, and your five-star rating and kind words mean a lot to us. Enjoy every mile in your Outlander.
Midstate Mitsubishi is the best in the business!
A true family experience from start to finish, everyone is treated like gold. Fast and easy process, no hassle, friendly staff. Brianna and Ray make
A true family experience from start to finish, everyone is treated like gold. Fast and easy process, no hassle, friendly staff. Brianna and Ray make sure you get the exact vehicle you need and Jake shows you all the bells and whistles for a great experience all around.
More
by MIKERESNICK1
Verified Customer
Verified Customer
Aug 16, 2026 -
Midstate Mitsubishi responded
Our team enjoyed helping you every step of the way during the purchase of your new Mitsubishi Outlander. Hearing that Brianna and Ray made sure you got the exact vehicle you needed and that Jake walked you through all the features means a lot to us.
Everyone was amazing help and would recommend midstate
Mitsubishi to all my family and friends !
Mitsubishi to all my family and friends !
More
by Leah hackett
Verified Customer
Verified Customer
Aug 05, 2026 -
Midstate Mitsubishi responded
Knowing our team’s assistance met your expectations is rewarding, and your willingness to recommend us to family and friends means a lot to our team. We’re thrilled your Outlander purchase went smoothly. Thank you for choosing our dealership.
customer service is outstanding, went in on Saturday to
purchase and picked up on wenesday, BEST
purchase and picked up on wenesday, BEST
More
by shawnaf30
Verified Customer
Verified Customer
Aug 03, 2026 -
Midstate Mitsubishi responded
We’re thrilled to hear our service made your Mitsubishi Mirage purchase so smooth. It’s great that going in on Saturday and picking up on Wednesday fit your schedule perfectly. Thank you for the five-star rating and for choosing us.
Good Okay It was perfect.
Everything went fine how it was and I'm glad I got this vehicle from you.
Everything went fine how it was and I'm glad I got this vehicle from you.
More
by edwinmorales022
Verified Customer
Verified Customer
Other Employees Tagged:
Brianna Butler
Jul 22, 2026 -
Midstate Mitsubishi responded
Thank you for choosing Midstate Mitsubishi. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Great experience with all aspects of the dealership.
Salespeople-Servise People& office staff are all super
Salespeople-Servise People& office staff are all super
More
by GILLIGAN1963
Verified Customer
Verified Customer
Service Price Transparency
Jul 21, 2026 -
Midstate Mitsubishi responded
Thank you for sharing your positive experience with our sales, service, and office teams during your Mitsubishi Eclipse Cross service. We’re glad to have met your expectations and look forward to assisting you again.
They sell you defective vehicles that are over priced
and the customer service is terrible and the owner only cares about himself. As a single mother of five children, I bought a Honda pilot and within a
and the customer service is terrible and the owner only cares about himself. As a single mother of five children, I bought a Honda pilot and within a short time I told them I didn’t like how it shifted and they told me that the car was fine within 60 days. The car needed a new transmission they put a used one in however they charge me a price of a car that would’ve been sold with a good transmission versus a car that’s been defective. They had my car for five weeks in service and when I got the car back, it had new issues. They refused to fix the car without me paying. I refuse to pay because these were problems caused by their techs. I brought it to another garage and they quoted me. I need another $1800 worth of work because they didn’t tighten a lot of the work they did underneath the car and things broke in. The car is not very safe to drive now, I asked to have the car either refunded or exchange and they refused. I advise going elsewhere to reliable dealership to get a car.
More
by Becky2556
Verified Customer
Verified Customer
Service Price Transparency
Jul 22, 2026 -
Midstate Mitsubishi responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Jul 22, 2026 -
Becky2556 responded
Thank you for your response. I have already attempted to resolve these issues directly with your dealership on multiple occasions. Unfortunately, despite my vehicle being out of service for approximately 25 business days for a transmission replacement, it was returned with additional issues, including serious safety issues and ongoing safety concerns, I have not been able to drive the vehicle.
I requested either a refund or an exchange for another vehicle of equal value. Both General Manager Tom and Owner Ray declined my requests and offered no empathy or concern for the situation, leaving me with an expensive loan on a vehicle that I do not feel is safe to drive and that is not worth what I paid for it.
As a family-owned dealership, I expected more compassion and a genuine willingness to ensure that customers feel safe and confident in the vehicles they purchase. Instead, I was left feeling that my safety concerns were dismissed and that the focus was placed on protecting the sale rather than finding a fair resolution.
I have since filed complaints with the Better Business Bureau and the Massachusetts Attorney General’s Office and am pursuing the appropriate channels to resolve this matter. If your dealership is genuinely interested in resolving this issue, you already have all of my contact information and are welcome to contact me directly with a meaningful resolution. Until then, I believe the BBB and Attorney General processes are the appropriate avenues for further discussion.
Went to get my new car today and found out Ryan was gone.
So Jacob walker stepped up and took over with the sale of my car got it all ready for us finished the paperwork. Jacob stepped right up was very prof
So Jacob walker stepped up and took over with the sale of my car got it all ready for us finished the paperwork. Jacob stepped right up was very professional and efficient if it wasn't for him I'd be pretty upset. Thank God for Jacob Walker you are lucky to have him on your team!!!
More
by wldmn2
Verified Customer
Verified Customer
Other Employees Tagged:
Brianna Butler
Jul 17, 2026 -
Midstate Mitsubishi responded
It’s great to hear our team stepped in so professionally and efficiently to finalize your paperwork for your new Mitsubishi Outlander. Congratulations on your purchase. Thank you for sharing your experience with us.