Ray Butler
Ray Butler at Midstate Mitsubishi

Ray Butler

Dealer Principal

Midstate Mitsubishi

810 Washington St
Auburn, MA 01501

4.6
16 Reviews
4.6

16 Reviews

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16 Reviews of Ray Butler

September 02, 2026

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Had an amazing experience purchasing a vehicle through midstate. Jake made sure I had everything I was looking for in the vehicle I chose. Brianna went above and beyond to assure I was comfortable and hap More

by KHRISTIAN.A.WYMAN
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Recommend Dealer
Yes
Sep 02, 2026

Midstate Mitsubishi responded

Our team enjoyed helping you find the perfect used Hyundai Santa Fe Plug-In Hybrid. We’re pleased Jake made sure the vehicle matched your must-haves and Brianna took extra steps to keep you comfortable and confident during the payment process. Hearing that you’ll return for future vehicle needs is a wonderful compliment.

August 27, 2026

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I had a fantastic experience at Midstate Mitsubishi as always! I purchased my third car from them this weekend. The staff was friendly, professional, and genuinely helpful throughout the entire process. T More

by Jennifer
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Recommend Dealer
Yes
Aug 27, 2026

Midstate Mitsubishi responded

Our team enjoyed guiding you through your purchase of the used Volkswagen Jetta. Knowing the process felt effortless and that our staff could answer all your questions without any pressure is rewarding. Your recommendation means a lot, and we’re grateful Ray, Tom, and Austin went above and beyond to secure the right price for you.

August 23, 2026

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Great people great company very helpful have and recommended to everyone looking for a vehicle More

by WAGNERPATRICKP2
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Recommend Dealer
Yes
Aug 23, 2026

Midstate Mitsubishi responded

Knowing you found your Chevrolet Silverado 1500 purchase smooth and would recommend us means a great deal to our team. Thank you for recommending us to others.

August 16, 2026

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Midstate Mitsubishi is the best in the business! A true family experience from start to finish, everyone is treated like gold. Fast and easy process, no hassle, friendly staff. Brianna and Ray make More

by MIKERESNICK1
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Recommend Dealer
Yes
Aug 16, 2026

Midstate Mitsubishi responded

Our team enjoyed helping you every step of the way during the purchase of your new Mitsubishi Outlander. Hearing that Brianna and Ray made sure you got the exact vehicle you needed and that Jake walked you through all the features means a lot to us.

July 21, 2026

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Great experience with all aspects of the dealership. Salespeople-Servise People& office staff are all super More

by GILLIGAN1963
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Recommend Dealer
Yes
Jul 21, 2026

Midstate Mitsubishi responded

Thank you for sharing your positive experience with our sales, service, and office teams during your Mitsubishi Eclipse Cross service. We’re glad to have met your expectations and look forward to assisting you again.

July 18, 2026

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They sell you defective vehicles that are over priced and the customer service is terrible and the owner only cares about himself. As a single mother of five children, I bought a Honda pilot and within a More

by Becky2556
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Recommend Dealer
No
Jul 22, 2026

Midstate Mitsubishi responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Jul 22, 2026

Becky2556 responded

Thank you for your response. I have already attempted to resolve these issues directly with your dealership on multiple occasions. Unfortunately, despite my vehicle being out of service for approximately 25 business days for a transmission replacement, it was returned with additional issues, including serious safety issues and ongoing safety concerns, I have not been able to drive the vehicle. I requested either a refund or an exchange for another vehicle of equal value. Both General Manager Tom and Owner Ray declined my requests and offered no empathy or concern for the situation, leaving me with an expensive loan on a vehicle that I do not feel is safe to drive and that is not worth what I paid for it. As a family-owned dealership, I expected more compassion and a genuine willingness to ensure that customers feel safe and confident in the vehicles they purchase. Instead, I was left feeling that my safety concerns were dismissed and that the focus was placed on protecting the sale rather than finding a fair resolution. I have since filed complaints with the Better Business Bureau and the Massachusetts Attorney General’s Office and am pursuing the appropriate channels to resolve this matter. If your dealership is genuinely interested in resolving this issue, you already have all of my contact information and are welcome to contact me directly with a meaningful resolution. Until then, I believe the BBB and Attorney General processes are the appropriate avenues for further discussion.

July 14, 2026

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There friendly they make your car buying experience fun and Jake took care of everything and made sure I was happy with my decision thanks Jake I love my new car More

by Meme
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Recommend Dealer
Yes
Jul 14, 2026

Midstate Mitsubishi responded

We appreciate your feedback and are happy you had a fun car buying experience. Jake enjoyed helping you and is glad you feel confident in your decision. Enjoy your new Mitsubishi Outlander!

June 26, 2026

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I want to say that Ryan and Brianna were amazing they did everything they had to do to help me out and I want to stay there amazing and God bless them and thank you for everything you guys have done for me More

by amysantos748
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Recommend Dealer
Yes
Jun 26, 2026

Midstate Mitsubishi responded

We’re thrilled to hear Ryan and Brianna went above and beyond to help you. Thank you for choosing your new Mitsubishi Outlander Sport. Enjoy every journey ahead!

June 12, 2026

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MidState Mitsubishi is by far the best dealership. Their level of professionalism simply is unmatched. I just purchased my third SUV from them with complete ease. I am so grateful to Ray, Brianna, Ste More

by KimH
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Recommend Dealer
Yes

Other Employees Tagged: Jake Walker, Brianna Butler , Stefan and Tom too

Jun 17, 2026

Midstate Mitsubishi responded

Wow, we are thrilled to hear about your wonderful experience at MidState Mitsubishi! Thank you for choosing us for the third time and for recognizing our dedicated team. We truly value you as part of our family. Congratulations on your new SUV and we look forward to serving you in the future

May 27, 2026

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Great service thank you to the midstate family for the accommodations making the entire process as smooth as possible! More

by JAMORO465
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Trade-in Experience
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Recommend Dealer
Yes
May 30, 2026

Midstate Mitsubishi responded

Thank you for the wonderful feedback! We take pride in providing exceptional service and we're so happy to hear that we made your experience with us a smooth one. We truly appreciate your support and hope to see you again soon!

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