Ashley Bertrand
Ashley Bertrand at Midstate Mitsubishi

Ashley Bertrand

Service Advisor

Midstate Mitsubishi

810 Washington St
Auburn, MA 01501

4.7
66 Reviews
4.7

66 Reviews

Write a Review

66 Reviews of Ashley Bertrand

August 23, 2026

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Employee Rating

Service was excellent and the people were very nice. I would recommend them without hesitation. More

by michaelpshor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 23, 2026

Midstate Mitsubishi responded

Your positive feedback on the service on your Mitsubishi Outlander and our team’s welcoming approach illustrate the experience we aim to provide. Knowing you’d recommend us without hesitation means a lot to our service team.

August 23, 2026

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Employee Rating

EXCELLENT SERVICE. EXCELLENT SERVICE. EXCELLENT SERVICE. EXCELLENT SERVICE. EXCELLENT SERVICE. EXCELLENT SERVICE. EXCELLENT SERVICE. EXCELLENT SERVICE. More

by martinssoares634
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 23, 2026

Midstate Mitsubishi responded

Knowing you found the service on your Mitsubishi Outlander PHEV so excellent means a lot to our service team. Thank you for entrusting us with your Outlander PHEV’s care.

August 11, 2026

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I've bought 3 cars and they've only ever needed tires and routine things and that's why I've gone back. 3 years later I trade it in. Hope to get a lease next with them and get rid of a wildly depreciating as More

by mlatour02
Recommend Dealer
Yes

Other Employees Tagged: Ashley Bertrand

Aug 11, 2026

Midstate Mitsubishi responded

Hearing that our routine service on your Toyota Camry Hybrid has kept you coming back means a lot to our service team. Thank you for your loyalty across three purchases. Whenever you’re ready to lease your next vehicle, we’re ready to assist.

August 08, 2026

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Always have had great service at Midstate for our Mitsubishi. Brought our 2021 Outlander Sport in for a squeaky front end. Turn out to be brakes. Technician to the time to show me where the issue was More

by desroches153
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 08, 2026

Midstate Mitsubishi responded

Knowing our technician took the time to show you the brake issue on your 2021 Outlander Sport means a lot to our service team. We appreciate your continued trust, and we’re glad Ashley and the rest of our department can keep your vehicle running smoothly.

August 06, 2026

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3 When I got my recent oil change someone forgot to put cover on. And hot oil exploded all over my engine, service did top over oil and clean, but everytime I drive my car that's all I smell is oil. I had More

by joysea13
Recommend Dealer
No

Other Employees Tagged: Ashley Bertrand

Aug 11, 2026

Midstate Mitsubishi responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

August 06, 2026

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Employee Rating

Very good everyone was very helpful Everyone helped me with the loan process getting the car got registered for me. Thank you. More

by albooth52
Recommend Dealer
Yes

Other Employees Tagged: Ashley Bertrand

Aug 06, 2026

Midstate Mitsubishi responded

Our team enjoyed guiding you through the loan process and registering your Mitsubishi Eclipse Cross. Your five-star rating and kind words mean a great deal to our service department.

July 30, 2026

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Employee Rating

Very clean and professional. Easy to make appt. Friendly staff that I trust with any questions. More

by kecrowley8
Recommend Dealer
Yes

Other Employees Tagged: Ashley Bertrand

Jul 30, 2026

Midstate Mitsubishi responded

Thank you for noticing the cleanliness and professionalism of our service area. We’re glad booking your appointment was seamless and that you feel comfortable asking questions. Ashley appreciates your trust in caring for your Mitsubishi Eclipse Cross.

July 28, 2026

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Employee Rating

Always helpful, friendly, and patient. Efficient job completion, with understandable explanations that make the visit comfortable. More

by Sontlin
Recommend Dealer
Yes

Other Employees Tagged: Ashley Bertrand

Jul 28, 2026

Midstate Mitsubishi responded

It’s great to hear our team’s friendly and patient approach made your service visit comfortable and efficient. Thank you for trusting us with your Mitsubishi maintenance.

July 25, 2026

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Employee Rating

The experience was overall really good. I came in looking for a truck found what I was looking for received a good price on my trade-in process was smooth and Austin was great. More

by shemarjac34
Recommend Dealer
Yes

Other Employees Tagged: Ashley Bertrand

Jul 25, 2026

Midstate Mitsubishi responded

Thanks for letting us know you found the right truck and received a fair trade-in offer. We’re glad Ashley made the process smooth and helped you every step of the way. Enjoy your new ride, and we look forward to serving you again.

July 23, 2026

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Employee Rating

Great dealership! Nothing negative to say. Very professional. Every department. Every visit. IAM glad I bought my car there. So far so good. IAM looking forward to More

by mg46229630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 23, 2026

Midstate Mitsubishi responded

Thank you for sharing your positive experience with our professional team at the Mitsubishi service center. We’re glad your Mirage continues to serve you well and appreciate your enthusiasm for future visits. Enjoy the rest of your summer, and we look forward to assisting you again soon.

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