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Tom Lowther
Tom Lowther at Heiser Toyota

Tom Lowther | Page 5

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
496 Reviews
4.7

496 Reviews

Write a Review

496 Reviews of Tom Lowther

July 10, 2025

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Employee Rating

The last time I had my oil changed, technician did not secure the drain plug and created a slow leak that absorbed into the engine shield and "eventually" dripped slowly wherever I parked , including spot More

by markmill30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joe Kuckuk, Vincent Lor, Nathaniel Jenkins , Joshua Porter

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Jul 10, 2025

Heiser Toyota responded

Dear Mark, Thank you for bringing this to our attention. We apologize that this happened. Your feedback about your oil change appointment has been sent to the appropriate management and someone will reach out. In the meantime, please feel free to contact our service manager Joe Kuckuk about this matter via phone 414-586-7134 or by email at jkuckuk@heiser.com.

July 06, 2025

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The service we had was on time and within the price quote. very good experience More

by AKINCW
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 06, 2025

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 30, 2025

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Tom was great to work with. Cashier was able to help even though the credit machine was down More

by unyvang
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 30, 2025

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 26, 2025

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Tom Lowther kept me informed and updated throughout the process. I am very happy with the service at Heiser Toyota. More

by navgod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 26, 2025

Heiser Toyota responded

Dear Valued Customer, We are so glad to hear you are happy with the service you received with us. Thank you for your business. We hope to see you again soon!

June 26, 2025

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I was very satisfied with the service I was provided for my vehicle. Tommy was very helpful and resolved my issue quickly. Thanks for the exceptional service experience. More

by AshleyS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk

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Jun 26, 2025

Heiser Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 26, 2025

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Employee Rating

I was very satisfied with the service I was provided for my vehicle. Tommy was very helpful and resolved my issue quickly. Thanks for the exceptional service experience. More

by AshleyS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk

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Jun 26, 2025

Heiser Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 25, 2025

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Employee Rating

Very professional, genuinely care for customers. Thorough explanations, good service. Have used for many years. More

by MAUREEN.LEWIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathaniel Jenkins

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Jun 25, 2025

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 13, 2025

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Tom Lowther was fantastic. He kept me updated every step of the way so there were no surprises. More

by navgod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 13, 2025

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 10, 2025

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Employee Rating

Great job with great insights on troubleshooting job. satisfaction and efficiency is good thanks you More

by joelovett19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk, Vincent Lor, Jessica Phillips, Lori Gong, Michael Wemmer, Kevin Cameron

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Jun 10, 2025

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 03, 2025

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Employee Rating

Treated honestly and professionally. All work is performed without any slip ups and on time. More

by qwilts4me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 03, 2025

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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