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Tom Lowther
Tom Lowther at Heiser Toyota

Tom Lowther | Page 4

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
496 Reviews
4.7

496 Reviews

Write a Review

496 Reviews of Tom Lowther

August 20, 2025

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Employee Rating

service coordinator was knowledgeable, courteous and followed up as we required multiple visits. overall the dealership met my expectations. More

by steve24071
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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Aug 20, 2025

Heiser Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 20, 2025

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I feel like customer service was not at its best the day of my appointment. More

by MINISHA_HOWARD
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Workmanship
Service Time
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Recommend Dealer
No
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Aug 23, 2025

Heiser Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 15, 2025

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Tommy was great in taking care of all of my service needs as always I appreciate the great service I receive at Heiser Toyota More

by DBWILM
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Workmanship
Service Time
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Recommend Dealer
Yes
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Aug 15, 2025

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 10, 2025

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Employee Rating

Tom and Darren (? ) made this visit brief and productive. I left perfectly satisfied with the work. More

by crosswds
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Darren

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Aug 10, 2025

Heiser Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 08, 2025

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Employee Rating

Tom was excellent. He knew what my car needed. Service was fast and I am pleased. More

by mlindsay772
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 08, 2025

Heiser Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 07, 2025

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Great service , easy appointment process, got me in quickly on a weekend. Was done in less than 2 hrs More

by kevin@dgmfg.com
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 07, 2025

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 05, 2025

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Employee Rating

It should have taken 4 hours to work on my car. It instead took 3 days. The person I spoke to kept giving excuses. More

by capyboppy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brenda Dallas was good

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Aug 06, 2025

Heiser Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

July 31, 2025

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Employee Rating

This toyota dealer gets things done at a timely manner and has good customer care. More

by TWIINVANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Peter Miszewski, Lori Gong, Nathaniel Jenkins, Michael Wemmer, Kevin Cameron , Joshua Porter

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Jul 31, 2025

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

July 21, 2025

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Employee Rating

I had a very great experience with this Toyota Dealership! Tom the Representative that I was working with is great, knowledge, and caring which really made my first experience there so great! Than More

by Lisa Harmon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 21, 2025

Heiser Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

July 21, 2025

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Tom and his team did a fantastic job. Professional and on time. Will continue to go to Heiser. More

by marksct1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 21, 2025

Heiser Toyota responded

Dear Mark, We are so glad you experienced timely and professional experience. Thank you for your business. We look forward to assisting you again soon!

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