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Tom Lowther
Tom Lowther at Heiser Toyota

Tom Lowther | Page 10

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
502 Reviews
4.7

502 Reviews

Write a Review

502 Reviews of Tom Lowther

March 11, 2025

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Employee Rating

The service department called me before I needed service and we discussed when to bring the vehicle in. The mileage was low and I went on a trip. During the trip the mileage was met so I contacted my salesm More

by ralanerdmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darrin Henry, Christine Michalowski

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Mar 11, 2025

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 10, 2025

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Employee Rating

The worst dealer. Service advisor doesn't have much knowledge, he was New, greedy and liar. Even the service Manager was negative and lying. I tried to call the More

by Unknown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joe Kuckuk, Jessica Phillips, Michael Wemmer, Kevin Cameron , Peter Miszewski

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Mar 11, 2025

Heiser Toyota responded

Thank you for your review. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 07, 2025

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Employee Rating

Tommy is best at his job. Excellent customer sevice and had my vehicle in am out in no time. More

by 187saja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Porter

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Mar 07, 2025

Heiser Toyota responded

Thank you for the kind words for Tom and our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 06, 2025

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Service was efficient, cost effective and fast. I was able to not have to miss scheduled work time. More

by kuetransportation
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Mar 06, 2025

Heiser Toyota responded

Dear Kue Transportation, We are glad that you had a positive experience and didn't have to miss scheduled work time. Thank you for your business. We look forward to assisting you in the future at Heiser Toyota!

March 06, 2025

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The entire team and staff were friendly and helpful. We will continue to have service at this dealership More

by ADAMUBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Mar 06, 2025

Heiser Toyota responded

Dear Adam, We are so glad you had a positive experience with the Heiser Toyota team. Thank you for your business. We look forward to servicing your vehicle in the future.

March 05, 2025

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People are very helpful and friendly. Service is speedy and professional. I will continue to maintenance my car there More

by BOMILT
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Print
Mar 05, 2025

Heiser Toyota responded

Dear Valued Customer, Thank you for your 5 star review. We are glad to hear you had a positive experience at Heiser Toyota within our service department. Thank you for your business. We look forward to servicing your vehicle in the future.

March 03, 2025

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Employee Rating

I am happy with this dealership and the servicing department. They always take good care of me. More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lori Gong

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Mar 04, 2025

Heiser Toyota responded

Susan, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Toyota. We look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 03, 2025

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Employee Rating

It is a friendly place compared to where I bought the truck i just dont get a good deal when I buy a truck at heifer overall a nicer, place where I actually talk to the manager about his Mexico vacati More

by richardzahorik08
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Lori Gong, Nathaniel Jenkins, Michael Wemmer, Kevin Cameron , Matt Foti, Peter Miszewski

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Mar 03, 2025

Heiser Toyota responded

Thank you for the kind words for our service department, Richard! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 03, 2025

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Employee Rating

Seems a bit unorganized for people checking in vehicles for service but overall ok I guess More

by Chrissy90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Mar 03, 2025

Heiser Toyota responded

Thank you for providing this feedback, Chrissy, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 02, 2025

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Employee Rating

Service was great. Tommy took care of us we were very happy and will be back. More

by TOMPTAK29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Mar 03, 2025

Heiser Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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