Tom Lagassa

Great Service! I always use the drop off service and what a time saver. I get a ride back to work and then they dropped my truck off when it was done. No work misse I always use the drop off service and what a time saver. I get a ride back to work and then they dropped my truck off when it was done. No work missed! The truck is always returned washed and without an issue! More

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I am very, very disassitified with Suburban Ford sales and service. I recently took delivery of an F-150 that test drove perfectly fine, but after taking delivery it immediately had an issue. The is and service. I recently took delivery of an F-150 that test drove perfectly fine, but after taking delivery it immediately had an issue. The issue I have with my truck is an odd vibration in the dead pedal and gas pedal. It happens mostly around 35-45mph and at 70mph. I can only explain it as a cyclical, grinding feeling through the dead pedal and gas pedal. While trying to figure out how to schedule service, I discovered through the Ford Pass app that a tire balance/alignment was performed on my truck immediately before I took delivery. This service was done after I test drove it, but before I took it home. I did not ask for this to be done. I called to have service scheduled. The automated teller service is awful as it kept trying to get me to schedule an appointment online. I called on the phone to actually talk to someone. In any event, the call finally goes straight to voicemail and I had to wait for someone to call back. When I was finally able to talk to a person I was given the 'our fleet is extremely limited and we cannot give out loaners' garbage that Serra Whelan pulled on me next door, at least they have a partnership with Hertz to provide some kind of (rental) loaner. In any event the excuse is absolute garbage as Suburban Ford's lot is so full there's NEW cars in the used lot. In any event I agreed to service, at which point I was told it would be three weeks before I could even bring it in, and of course, no loaner. I've since taken my truck to another shop to have a tire balance done, and and to my surprise the balance was off, which means not only did Suburban Ford service perform maintenance on my vehicle I did not want, they couldn't even do it properly. A tire balance helped, but did not fix the issue completely. Finally, I left a voicemail for service, and asked for a call back but received a text message instead. That is by no means 'customer service' when I cannot even talk to someone on the phone. To summarize: 1. Sales rep lied to me about the service department policies 2. Service department performed maintenance on the truck that I did not ask for, which in turn resulted in me taking delivery of a truck that was working perfectly fine when I test drove it. 3. Service department not prioritizing new customers to make sure their new vehicle is issue free, especially after they performed unauthorized maintenance on it. 4. Service department can't even be bothered to contact me by phone when I explicitly asked them to. Buyer beware, stay clear of this place. More

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My salesman Brad Klien went up and beyond to get me in my new least and I was completely happy. new least and I was completely happy. More

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This dealer will work to get you into something nice no matter what your situation is! They will work with you! Thanks Tara! Thanks Suburban! matter what your situation is! They will work with you! Thanks Tara! Thanks Suburban! More

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Great experience and great service. They were very helpful and knowledgeable. They really helped guide us through all avenues. We love the car and couldn’t be happier with the service. helpful and knowledgeable. They really helped guide us through all avenues. We love the car and couldn’t be happier with the service. More

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Entire experience was great. From the first visit to the last everyone was super helpful. Brian was great and truly went over and above for me. There is a reason this is the best dealership around thank you last everyone was super helpful. Brian was great and truly went over and above for me. There is a reason this is the best dealership around thank you. More

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