So friendly and made process very seamless and easy.
They go out of their way to make customers happy and stay within budget
They go out of their way to make customers happy and stay within budget
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by JGATTINELLA
Verified Customer
Verified Customer
Other Employees Tagged:
Finance manager was very helpful and nice
Mar 07, 2025 -
Faulkner Buick GMC West Chester, INC. responded
Thank you for the kind words! We're so glad to hear that our team made the process seamless and easy for you. Providing a friendly experience while staying within budget is something we strive for, and it's wonderful to know we met that goal. We appreciate your feedback and look forward to assisting you again in the future!
Salesman was professional and mindful.
Unfortunately, the windshield got cracked between my test drive on Friday and the delivery on Monday.
Unfortunately, the windshield got cracked between my test drive on Friday and the delivery on Monday.
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by MPILOTTI
Verified Customer
Verified Customer
Mar 04, 2025 -
Faulkner Buick GMC West Chester, INC. responded
Thank you for your feedback! We're glad to hear that our salesman was professional and mindful. We sincerely apologize for the inconvenience regarding the cracked windshield. Please know that we're committed to resolving this issue for you. Feel free to reach out to us, and we'll make sure to take care of it as quickly as possible.
Service department is responsive and reliable.
You buy a car less frequently than you visit the service department. While my last new car buying experience was excellent, having a great working r
You buy a car less frequently than you visit the service department. While my last new car buying experience was excellent, having a great working relationship with the service department is really important to me
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by JDHERTRICH
Verified Customer
Verified Customer
Service Price Transparency
Feb 27, 2025 -
Faulkner Buick GMC West Chester, INC. responded
Thank you for sharing your experience! We’re so glad to hear that your car buying experience was excellent and that our service department continues to meet your expectations. We agree that having a great relationship with the service team is key, and we’re honored to be part of that for you. We look forward to continuing to provide responsive and reliable service for you in the future!
This was a great experience.
Thomas was excellent. You have a great working team. Keep up the amazing work guys.
Thomas was excellent. You have a great working team. Keep up the amazing work guys.
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by LOGNA.GRAIG
Verified Customer
Verified Customer
Feb 26, 2025 -
Faulkner Buick GMC West Chester, INC. responded
Thank you so much for your kind words! We're thrilled to hear you had a great experience, and we're glad Thomas could assist you so well. Our team strives to provide excellent service, and your feedback means a lot to us. We’ll be sure to keep up the great work! Thanks again for choosing us, and we look forward to serving you in the future!
John spent time finding us the exact car.
He also gave great advice about timing of this lease. We appreciated the time he took with us, and the effgliciency of the prpcess.
He also gave great advice about timing of this lease. We appreciated the time he took with us, and the effgliciency of the prpcess.
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by MARGIEWM
Verified Customer
Verified Customer
Feb 24, 2025 -
Faulkner Buick GMC West Chester, INC. responded
Thank you for sharing your experience! We're so glad to hear that John was able to find you the perfect car and offer valuable advice about the timing of your lease. We appreciate your kind words about the time he dedicated to helping you and the efficiency of the process. It's wonderful to know that we were able to make your experience a positive one! If you need anything else, don't hesitate to reach out. Enjoy your new car!
According to their website, Faulkner had the exact
vehicle that I wanted in stock. I clicked the “make an appointment” button and filled out the necessary information. I was very promptly contacted by
vehicle that I wanted in stock. I clicked the “make an appointment” button and filled out the necessary information. I was very promptly contacted by Patrick, their BDR. We made an appointment and when I arrived, Tom from Sales introduced himself. We took the exact truck that I wanted out for a test drive and I was done. We got back to the showroom and Tom had one of their managers look at my trade. While I was initially disappointed in their trade in number, Tom explained how they arrived at it and I understood. We calculated my payments and while it was slightly above what I anticipated, it was still within my budget. Then Tom offered to get it all done that day so I could take it home with me (I live approximately 1 hour away). The rest is history. I absolutely love my new truck and felt I was treated very professionally and fairly. I would not hesitate for a second to buy another vehicle from them.
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by BHALLRN05
Verified Customer
Verified Customer
Feb 20, 2025 -
Faulkner Buick GMC West Chester, INC. responded
Thank you so much for sharing your experience! We’re thrilled to hear that everything went smoothly and that you’re happy with your new truck. It’s great to know that Tom and the team were able to address your concerns and help you feel confident with your purchase. We truly appreciate your trust in us, and we look forward to assisting you again in the future. Enjoy your new ride!
Great team, efficient back office who got me in and out
on the day of the deal closure
on the day of the deal closure
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by ADAMSTOLTENBERG86
Verified Customer
Verified Customer
Feb 11, 2025 -
Faulkner Buick GMC West Chester, INC. responded
Thank you for the great review, Adam! We're so happy to hear that our team was able to provide you with an efficient and seamless experience. It’s always our goal to make the process as smooth as possible, and we’re glad we could get you in and out on the day of the deal closure. If you need anything else, don’t hesitate to reach out. Enjoy your new vehicle!
Everybody is very respectful and professional They help
me out to make the best deal
me out to make the best deal
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by RODRIGUEZSTONEANDMASONRY
Verified Customer
Verified Customer
Jan 28, 2025 -
Faulkner Buick GMC West Chester, INC. responded
Thank you so much for sharing! We are so glad that our team offered you such a positive and memorable experience. Congratulations and welcome to our family!
Always great service at Faulkner GMC West Chester.
Been a long time customer, and purchase all my vehicles there!
Been a long time customer, and purchase all my vehicles there!
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by ADAVIS2453
Verified Customer
Verified Customer
Service Price Transparency
Jan 06, 2025 -
Faulkner Buick GMC West Chester, INC. responded
Thank you so much for your kind words and for being a loyal customer! We're thrilled to hear that you've consistently had a great experience with us at Faulkner GMC West Chester. We look forward to continuing to serve you for many years to come!
This was the second purchase from Faulkner and Tom
Delgott. Excellent experience, I travel 60 miles to deal with these folks.
Delgott. Excellent experience, I travel 60 miles to deal with these folks.
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by JOHNPHILLIPS55
Verified Customer
Verified Customer
Jan 02, 2025 -
Faulkner Buick GMC West Chester, INC. responded
We love hearing that no matter how many times our customers have worked with us, they had a great experience. Thank you for sharing your story and for trusting us with your business. Congratulations on the latest addition to the family!