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Todd Rohrssen
329 Reviews
Dealership Experience
16 yrs, 2 mos
Industry Experience
35 yrs, 9 mos
Languages Spoken
English
329 Reviews
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329 Reviews of Todd Rohrssen
July 20, 2021
Overall not amazing communication. It's left a lot on the customer to ask clarifying questions, next steps etc. More than once I was promised things that I was told would be 'no problem' only for them to in customer to ask clarifying questions, next steps etc. More than once I was promised things that I was told would be 'no problem' only for them to in fact be a problem when the time came to come through on it. It's also telling overhearing some other conversations between service staff and customers, on more than one occasion it seems like the service staff was being deliberately obtuse to 'get back' at another department that had pointed the customer to the service desk for a solution. In the end though that just leaves an unhappy customer. Overall they're probably no different from any other dealership's service department but let's be honest, that's not a high bar. More
by jwc123
Verified CustomerOther Employees Tagged: Rodney Porter, Sam Waddell
July 13, 2021
Great communication with the service staff on what vehicle services are recommended, what can and cannot wait. We have found completing the recommended services makes for a reliable vehicle. vehicle services are recommended, what can and cannot wait. We have found completing the recommended services makes for a reliable vehicle. More
by dannow1948
July 07, 2021
Service was great recall was to take 1 -1/2 hours i think it only took 1/2 hour washed my car looked great very pleased with the service it only took 1/2 hour washed my car looked great very pleased with the service More
by cappelencouple
Other Employees Tagged: Joe Valente
July 06, 2021
Very courteous both while booking the appointment, during drop off, and for pick up. Happy to answer questions and went over work done today and things that will likely be due at next maintenance drop off, and for pick up. Happy to answer questions and went over work done today and things that will likely be due at next maintenance More
by dcschne2
Other Employees Tagged: Rodney Porter
July 05, 2021
Good. Fast. On time. Completed work before estimated time. Thanks time. Thanks More
by edmanjo
Other Employees Tagged: Joe Valente, Rodney Porter, Sam Waddell , Marc Bardi, Gina Ruiz
July 01, 2021
All good. Everyone was nice there. No issues, I would go again. Very close to me and I would go again. Thank you again. Ty go again. Very close to me and I would go again. Thank you again. Ty More
by drums114
Other Employees Tagged: Joe Valente, Rodney Porter, Sam Waddell , Marc Bardi, Gina Ruiz
July 01, 2021
I love dealing with Honda they make sure that everything is done on time and ready to go. They make sure you're pleased with there service is done on time and ready to go. They make sure you're pleased with there service More
by TRICEY46
Other Employees Tagged: Courtney Graves, Amos Longanecker, Joe Valente , Ritchie Sutton
June 30, 2021
The dealership staff are always busy but they try to listen and serve you efficiently. listen and serve you efficiently. More
by vergaranoel
Other Employees Tagged: Joe Valente, Rodney Porter, Sam Waddell , Marc Bardi, Gina Ruiz
June 25, 2021
I use Honda of Kenosha for all of my service needs. They are friendly, courteous and get my requested services done on the time quoted. are friendly, courteous and get my requested services done on the time quoted. More
by bnikolschuetz
Other Employees Tagged: Joe Valente
June 24, 2021
Always nice to know Honda of Kenosha takes great care of my CR-V. When it’s time to get a new car, Honda of Kenosha is at the top of my list. my CR-V. When it’s time to get a new car, Honda of Kenosha is at the top of my list. More
by ocforhills0
Other Employees Tagged: Joe Valente, Rodney Porter, Sam Waddell , Marc Bardi, Gina Ruiz
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