Todd Rohrssen | Page 25

Honda of Kenosha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Todd met your expectations. Thank you again for choosing Honda of Kenosha, we look forward to having you as one of our valued customers for many more years to come!

Honda of Kenosha responded

Kathy, Thanks for sharing your thoughts about your experience with Honda of Kenosha. Congratulations on your new HRV! We appreciate your business and hope to see you again soon!

Honda of Kenosha responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Honda of Kenosha responded

Thank you so much for taking the time to share your feedback with us, Pete. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

Honda of Kenosha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Honda of Kenosha. Please don't hesitate to reach out if you need anything else.

Honda of Kenosha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Honda of Kenosha!

Honda of Kenosha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Honda of Kenosha responded

We have gone under the assumption that the software update was completed at the time of the PDI process ( pre delivery inspection) by the selling dealer as this is what was reported to American Honda and shows completed with American Honda under your service records with them. As I was aware of your vehicle returning just shortly after service had been completed here, I became directly involved with this and the technician. I asked him to confirm if that in fact the software update had been completed by your prior dealer whom sold you the vehicle. Upon doing so we found the software id was in fact not the correct id for the software. At that point we corrected the software and verified that the installation of said software was properly installed into the system. since then I have reached out to you via your personal email with no response. I hope to hear from you soon to resolve any furhter issues.

Honda of Kenosha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Honda of Kenosha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honda of Kenosha!