Courteous, fast and thorough service.
Work completed accurately and skillfully. Very satisfied with visit today.
Work completed accurately and skillfully. Very satisfied with visit today.
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by belfontl
Verified Customer
Verified Customer
Service Price Transparency
Feb 28, 2026 -
Koons Westminster Toyota responded
belfontl, thanks so much for rating us so high! Be safe on the road!
Outstanding service department—professional, efficient,
and communicative throughout the entire process from start to finish.
and communicative throughout the entire process from start to finish.
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by tayloradamez
Verified Customer
Verified Customer
Service Price Transparency
Feb 26, 2026 -
Koons Westminster Toyota responded
tayloradamez, thank you again for taking the time to let us know how we did!
MY dealership for over 30 years!
Always totally professional yet cordial & absolutely reliable. Service this week was convenient for me driving back to Westminster to see my daughter
Always totally professional yet cordial & absolutely reliable. Service this week was convenient for me driving back to Westminster to see my daughter. And, as always, Koon’s, in particular Todd Eckhard, my Service Rep for all all these years, made it perfectly convenient timing for service. Having moved to Ocean Pines/Berlin on the Eastern Shore, I will certainly miss the car care & convenience. Well, maybe I can time visit back to Westminster to coincide with planned service. Koon’s Toyota sets the highest standards! Thank you.
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by ed cramer
Verified Customer
Verified Customer
Service Price Transparency
Feb 22, 2026 -
Koons Westminster Toyota responded
Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
I waited 3 hours after having an appointment to be told
minor information and was offered a crazy solution. My wheel had a minor crack in it and they offered me a new wheel and told me my cars wheel was “s
minor information and was offered a crazy solution. My wheel had a minor crack in it and they offered me a new wheel and told me my cars wheel was “special” because its alloy? Mostly all wheels are? And quoted me $1000+ for 1. It costs $200 from a factory wheel website for an exact oem copy why am I being scammed $800 and made to wait 3 hours for this terrible information, on top of being rudely greeted upon entering the service desks area. What are you doing
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by sagun111rami
Verified Customer
Verified Customer
Service Price Transparency
Feb 26, 2026 -
Koons Westminster Toyota responded
Dear valued customer, we apologize for any inconvenience and frustration you experienced. Our goal is always to provide the best service and options for our customers. We will review our process and pricing to ensure fair and accurate quotes in the future. Thank you for bringing this to our attention.
First time here.
Enjoy the service will be bringing my car here for all services 😀
Enjoy the service will be bringing my car here for all services 😀
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by mcknight.thrifty
Verified Customer
Verified Customer
Service Price Transparency
Feb 21, 2026 -
Koons Westminster Toyota responded
mcknight.thrifty, we are delighted to see this rating! Have a great day!
Koons of Westmister’s has extremely friendly staff.
My service advisor Todd was pleasant to work with throughout the process.
My service advisor Todd was pleasant to work with throughout the process.
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by rafaels3232
Verified Customer
Verified Customer
Service Price Transparency
Feb 21, 2026 -
Koons Westminster Toyota responded
rafaels3232, thank you again for taking the time to let us know how we did!
It skipped my rating for Westminster Toyota which would
have been excellent. Todd Eckard was also. Thank you!!
have been excellent. Todd Eckard was also. Thank you!!
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by lilay2
Verified Customer
Verified Customer
Feb 21, 2026 -
Koons Westminster Toyota responded
lilay2, we are delighted to see this rating! Have a great day!
Prompt polite service as always, thank you for the
coupons they help in these tough times.
coupons they help in these tough times.
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by bettyhanyok
Verified Customer
Verified Customer
Service Price Transparency
Feb 20, 2026 -
Koons Westminster Toyota responded
Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
reasonably priced.
everyone is pleasant and polite . work is done in a timely fashion and you get a free car wash !
everyone is pleasant and polite . work is done in a timely fashion and you get a free car wash !
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by dave_metcalf
Verified Customer
Verified Customer
Service Price Transparency
Feb 19, 2026 -
Koons Westminster Toyota responded
Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Always a great experience.
Staff is friendly and honest. I love how they keep me up to speed real time.
Staff is friendly and honest. I love how they keep me up to speed real time.
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by evilpik4chu
Verified Customer
Verified Customer
Service Price Transparency
Feb 19, 2026 -
Koons Westminster Toyota responded
evilpik4chu, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.