Tim WIllis
Tim WIllis at Subaru of Gwinnett

Tim WIllis

Finance Manager

Subaru of Gwinnett

2950 Satellite Boulevard
Duluth, GA 30096

4.7
93 Reviews
4.7

93 Reviews

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93 Reviews of Tim WIllis

December 22, 2025

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Employee Rating

I was buying this car and I found few scratches and the delear manager told me they could not anything about this but can do some detailing.. the representative did not explain about the car fractures . It More

by SRKAUSHIK841002
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Purchase Time
Finance Experience
Recommend Dealer
No
Dec 23, 2025

Subaru of Gwinnett responded

Good Morning Kaushik, I apologize you left with a less than great view of our Dealership. We strive to provide outstanding customer service and I regret you feel that is not what you received. I do recall the day you purchased your car, I met with you and offered you a complete 100% refund on your purchase. I also explained why it would look even worse if we attempted to paint such light surface scratches and offered you the option of buffing and waxing that spot. If that did not happen, I will personally be happy to see that it does. Although I do appreciate your review and value your opinion, I do request it be honest and tell the whole story, Feel free to contact me at my office so we can discuss further if you desire. Thank you for doing business with Subaru of Gwinnett, Rich Little

Dec 23, 2025

SRKAUSHIK841002 responded

Hello Rich... My feedback is 100% genuine honest and real . I remember you did offer me buffing alternative but not 100% refund ... Please don't make false comments.. I understand I should have seen this before the purchase.. I did went for the alternative you mentioned on 12/22 but nothing changed and the scratches are still visible all over the front hood.. even the representative was shocked to see this.. so please put your comments to show that I was wrong...I am okay and can live with these...the detailing was very bad... As I told the mistake was mine that I did not do the pre delivery check,( lesson learnt)...the way the team handled the pre sale customer delivery was not as same as the post sale customer experience...

December 20, 2025

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Matthew is knowledgeable about the Subaru product line and is always able to help me find the right car for me. He dispels the “car salesman” image by leading me to right car for me based on my wants, nee More

by Sharon Black
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

November 01, 2025

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It was top notch from the salesman to the finance person. Went over and above to washing and helping me return my rental to getting me financed More

by SFASTBOBMD10
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Ferguson

October 22, 2025

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Employee Rating

Subaru makes an excellent car. The sales Lady was very knowledgably and I rate her the best. Finance Department tried to pull a double taxation fraud on my lease and Tim in Finance More

by davemeriwether
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

October 07, 2025

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Had a wonderful experience throughout the entire process with both Emma’s and Tim. Thanks More

by FERALSWINEREMOVAL
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Emma Miranda, Emma Urquia

September 20, 2025

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Worth the 12 hr round trip for a CPO Subaru. Rick & Tim were great to work with - definite integrity in sales. More

by RCNORMAN03
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rick Cobb

September 19, 2025

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Employee Rating

Had a great experience with Lawrence and Tim. Love the car! Highly recommend this dealer to anyone looking for a Subaru. More

by COLLINS88JEFF
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lawrence Le

August 22, 2025

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Employee Rating

Lawrence was a great sales associate to work with. He made the process seamless and easy. I would absolutely get another car from him! More

by BRAD.ODETTE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lawrence Le

August 10, 2025

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Employee Rating

Blake Henley was very professional and knowledgeable. He made us feel confident that he was looking out for our best interest. The process was the best purchase process I have ever experienced. I woul More

by BEVERLY_MILLS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Blake Henley

August 06, 2025

Dealership Rating
Employee Rating

Gwinnett Subaru is the best dealership we have ever dealt with! Every staff member is so nice and helpful! We have purchased our last three cars from them! We hope to continue getting all our vehicles there! More

by 1KRISKELLY
Sales Price Transparency
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Purchase Time
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Recommend Dealer
Yes
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