Tim Shaw | Page 8

The dealership itself is great. The service department needs more communication with customers. I feel like a lot of my concerns were blown off by the Service Guy. Some of the wordi The service department needs more communication with customers. I feel like a lot of my concerns were blown off by the Service Guy. Some of the wording on my copy of the repairs made it sound like I was a stupid woman. I am very much not that. More

by monicamccall68 Verified Customer Verified Customer

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fixed what I needed done on time and with professional courtesy and knowledge of what needs to be done courtesy and knowledge of what needs to be done More

by joeblockson Verified Customer Verified Customer

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My vehicle was still running hot brought my car in they claim they fixed my car. Fast forward picked car up still running hot, but yet I paid and so I called they referred me to my BMW dealership, the howe claim they fixed my car. Fast forward picked car up still running hot, but yet I paid and so I called they referred me to my BMW dealership, the however they apparently forgot that they told me that they have someone at your location that specializes in BMW! The person who I worked with was very rude and made me feel as though once they got their money, I was written off. Not a good feeling, could have provided BMW contact. Thank you for great customer service. More

by oliphantmarna372 Verified Customer Verified Customer

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Easy to schedule, great customer service. I needed a part to be ordered so very quick. I needed a part to be ordered so very quick. More

by bree.roberts41005 Verified Customer Verified Customer

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Was extremely disappointed that I had to pay almost $200 for a diagnostic test. Wish I would’ve known that prior to my appointment. I would have gone elsewhere. for a diagnostic test. Wish I would’ve known that prior to my appointment. I would have gone elsewhere. More

by Rachellevi21 Verified Customer Verified Customer

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HORRIBLE CUSTOMER SERVICE. I WILL NEVER BUY FROM HERE AGAIN!!!! 4-5 years this problem has yet to be resolved. In 2021 I bought a 2022 Chevrolet Silverado 1500 LTD. Part of my I WILL NEVER BUY FROM HERE AGAIN!!!! 4-5 years this problem has yet to be resolved. In 2021 I bought a 2022 Chevrolet Silverado 1500 LTD. Part of my purchase included a spray in bed liner. I was told at the purchase that I would be contacted about scheduling the spray in liner. I waited several weeks before I attempted to contact this dealership after not hearing anything. I was told to leave a message, and someone would be back in contact with me. That never happened! I then received a e-mail about getting my car serviced there. I replied that I would not schedule any service until the spray in liner was resolved. I was told that the message has been passed along to the service manager and I should receive a reply promptly. Never happened. Time passed, and now in 2026 the original sales rep. Tony Belafonte, contacts me to see if I want to purchase a new vehicle. I told him that the spray in liner that was supposed to come with the original purchase never happened. Weeks of texting Tony, sending pictures of the truck bed, and more texting went on. Last text I received on Jan 22, 2026 was “Yeah, they are trying to find the deal. It was so long ago… next time I’m in I’ll give it [picture of truck bed with no liner] to the manager… Hang in there. I’ll know something the first part of next week.” Its now Feb, 20,2026. Almost, a month later and I have no response. This is horrible communication, customer service, and customer relations!!! Everyone at that dealership who is involved with this should be ashamed of themselves! Once they get your money, they no longer care about you as a customer! More

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At McCluskey, you guaranteed to have peace of mind, knowing you’re in good hands knowing you’re in good hands More

by yancey.houston Verified Customer Verified Customer

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Last two times I’ve been there, it took 2 hours for an oil change. It normally takes 1 hour. Two hours is unacceptable. oil change. It normally takes 1 hour. Two hours is unacceptable. More

by marybeth.henning Verified Customer Verified Customer

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Employees are very professional and seem like they know what they’re talking about concerning their product what they’re talking about concerning their product More

by boblank61 Verified Customer Verified Customer

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Everything was clear about payment had no confusion when time to check out it was no problem time to check out it was no problem More

by ljnk3 Verified Customer Verified Customer

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