Tim Muse

My experience with Kia Auto Sport in Pensacola has been very disappointing and frustrating. When we first went to purchase a vehicle, we were told we could not get the vehicle we originally wanted becau very disappointing and frustrating. When we first went to purchase a vehicle, we were told we could not get the vehicle we originally wanted because of the credit score they claimed we had. However, when it came time to sign the paperwork, the credit score shown on the actual documents was actually higher than what we were originally told. That immediately raised concerns about transparency and honesty during the sales process. Now, only a few months later after purchasing the vehicle in February, we attempted to trade it in and are being told we cannot. On top of that, during the finance process, the finance manager pointed out where we should sign throughout the paperwork. We trusted the guidance we were being given. Now they are claiming that we declined the service and maintenance coverage, even though the signing process felt rushed and guided by their staff. Eric was one of the individuals involved during this process, and overall this entire experience has left us feeling misled and unsupported after the sale. As customers, we expected honesty, clear communication, and professionalism. Instead, this situation has been stressful and disappointing. I strongly encourage future buyers to carefully review every single document themselves before signing anything and ask questions about every detail, no matter how rushed the process may feel. More

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Go see Nathan! He’s the BEST! I appreciate all of his help with finding a reliable vehicle. He’s the BEST! I appreciate all of his help with finding a reliable vehicle. More

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Easy experience. Nathan listened to all our concerns and wants. We could not ask for a better experience Nathan listened to all our concerns and wants. We could not ask for a better experience More

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Nathan was extremely helpful and patient through the whole process. I never felt unsure of anything, he made car buying a breeze. I will absolutely recommend Kia as a great place to purchase a car, & Na whole process. I never felt unsure of anything, he made car buying a breeze. I will absolutely recommend Kia as a great place to purchase a car, & Nathan was a stellar salesman to work with! Thank you guys! More

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Nathan made the car buying experience an increidbly smooth and easy process. Treated my girlfriend and I with respect and the kind of customer service that should be practiced at every car dealership. smooth and easy process. Treated my girlfriend and I with respect and the kind of customer service that should be practiced at every car dealership. Kudos to Nathan. More

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Nathan E and Neal P were both very professional salesman. I was able to get out of my 2018 and into a 2025. Thank you Kia I was able to get out of my 2018 and into a 2025. Thank you Kia More

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Nathan Very helpful with a great personality. Made my daughter comfortable for her purchase of her first New car Made my daughter comfortable for her purchase of her first New car More

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Nathen was so helpful the whole time, and made sure I was happy before I left. happy before I left. More

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Always the best service and communication this is my second purchase from this Kia dealership. Keep up the good service!!! second purchase from this Kia dealership. Keep up the good service!!! More

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Nathan was wonderful and made the buying process easy and painless! Will recommend to friends and family! Thank you KIA Family! painless! Will recommend to friends and family! Thank you KIA Family! More

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