Caston Harveybaker

My experience with Kia Auto Sport in Pensacola has been very disappointing and frustrating. When we first went to purchase a vehicle, we were told we could not get the vehicle we originally wanted becau very disappointing and frustrating. When we first went to purchase a vehicle, we were told we could not get the vehicle we originally wanted because of the credit score they claimed we had. However, when it came time to sign the paperwork, the credit score shown on the actual documents was actually higher than what we were originally told. That immediately raised concerns about transparency and honesty during the sales process. Now, only a few months later after purchasing the vehicle in February, we attempted to trade it in and are being told we cannot. On top of that, during the finance process, the finance manager pointed out where we should sign throughout the paperwork. We trusted the guidance we were being given. Now they are claiming that we declined the service and maintenance coverage, even though the signing process felt rushed and guided by their staff. Eric was one of the individuals involved during this process, and overall this entire experience has left us feeling misled and unsupported after the sale. As customers, we expected honesty, clear communication, and professionalism. Instead, this situation has been stressful and disappointing. I strongly encourage future buyers to carefully review every single document themselves before signing anything and ask questions about every detail, no matter how rushed the process may feel. More

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Nathan was wonderful and made the buying process easy and painless! Will recommend to friends and family! Thank you KIA Family! painless! Will recommend to friends and family! Thank you KIA Family! More

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Great service from the service department. Always prompt and courteous. Kept me informed the whole time Always prompt and courteous. Kept me informed the whole time More

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This dealership service department is terrible. I have been trying to get them to fix my tire since I purchased my car and they keep saying there is nothing wrong even though it lose air. Now today I have been trying to get them to fix my tire since I purchased my car and they keep saying there is nothing wrong even though it lose air. Now today I have to purchase a new tire from them to keep my lifetime warranty on the rest of my tires. My car will never go back there More

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I bought my 2022 K5 in May and I couldn’t be more pleased with my new vehicle! The customer service I received was beyond expectation. Everyone that helped me at Kia Autosport was fantastic and It will be th with my new vehicle! The customer service I received was beyond expectation. Everyone that helped me at Kia Autosport was fantastic and It will be the only car dealership I’ll be doing business with! More

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Caston did it again! I said a year and a half ago Caston made me a customer for life. Saturday Caston, Ali, and Rob reassured me we had made the right decision in making I said a year and a half ago Caston made me a customer for life. Saturday Caston, Ali, and Rob reassured me we had made the right decision in making that trip across the state line. Caston was waiting at the door when we walked up. Ali was very attentive and made sure he knew exactly what we were looking for. Rob made the signing process very quick and easy while still making sure we knew what was going on. We love our new vehicle and will continue to drive across the state line to Purchase every vehicle. If you need a new car check with them first! You will not be sorry!!!! More

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Came in Friday to purchase a telluride My sales person was Caston after sitting for an hour and a half Caston said his manager had to go to meeting and they would give me a call back when t My sales person was Caston after sitting for an hour and a half Caston said his manager had to go to meeting and they would give me a call back when they could get my payments where I wanted he has yet to call me back then Saturday I received a text from Mary said the problem was my car the BMW to much was owed and wanted to know if I had a cosigner or how much down payment. I asked her how much I needed down. It is Monday night haven't heard from Mary orCaston. Don't recommend this dealership. More

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As always, top notch!! Recently purchased my second Kia with this dealership! I walked in, told them what I wanted and Caston and Dez made it happen! I drove away in a 2019 Recently purchased my second Kia with this dealership! I walked in, told them what I wanted and Caston and Dez made it happen! I drove away in a 2019 Kia Sorento in no time! They gave me top dollar for my trade and checked every box on my list! Thanks guys for making the car buying process fast, easy and fun! Always my go to!! More

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Turned around prior experience Caston and Dez are great to work with. They made things happen that nobody could a year ago when I was there. I walked out with a 2018 Kia Sorento. Caston and Dez are great to work with. They made things happen that nobody could a year ago when I was there. I walked out with a 2018 Kia Sorento. More

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Outstanding service and pricing. Great sales professionals. Outstanding pricing and service. Really appreciated the customer care and attention to detail. Would highly recommend for n Great sales professionals. Outstanding pricing and service. Really appreciated the customer care and attention to detail. Would highly recommend for new vehicles. Great job folks. More

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