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Tim Kellar

Overview Reviews (161) Inventory (396)

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Tim Kellar

Tim Kellar | Page 16

Service Advisor

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

I have been at this dealership since March 2004, when it was Huggins Honda and now Norm Reeves Honda. I started in the sales department and moved to the service department in 2014. I have always taken care of my customers like family.

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4.7

161 Reviews

Overview Reviews (161) Inventory (396)

Dealership Experience

22 yrs, 6 mos

Industry Experience

22 yrs, 6 mos

Specialties & Trainings

Sales, Finance, Service

4.7

161 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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161 Reviews of Tim Kellar

December 10, 2023

Dealership Rating

Employee Rating

During my purchase of a new Pilot I almost walked out during the process. It took almost 3 hours and I was almost sick by the time it was over. The sales person was great. Couldn’t have been better but b during the process. It took almost 3 hours and I was almost sick by the time it was over. The sales person was great. Couldn’t have been better but because of the other I probably won’t be back. More

by DealerRater

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Joshua Ataga , Diana Krupansak, Kendra McDavid

Dec 13, 2023 -

Norm Reeves Honda Superstore North Richland Hills responded

We're sorry to hear that you had a negative experience working with our dealership. To discuss your purchase in more detail please reach out to Allen Glover at allen.glover@normreeves.com.

December 09, 2023

Dealership Rating

Employee Rating

They gave me good customer service while taking care of my concerns while being professional. my concerns while being professional. More

by Spacecowboy7

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Elizabeth French

Dec 11, 2023 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that our team provided excellent customer service and addressed your concerns professionally. We appreciate your trust in our dealership!

December 09, 2023

Dealership Rating

Employee Rating

Service rep, Tim Kellar, is great and the reason I keep coming back! Job is always done quickly and correctly. coming back! Job is always done quickly and correctly. More

by Randytoombs

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Elizabeth French , Hailey Owens

Dec 11, 2023 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for taking the time to share your positive experience with Tim Kellar! We're thrilled to have him on our team, and we look forward to providing you with excellent service on your future visits.

November 24, 2023

Dealership Rating

Employee Rating

Polite, knowledgeable, friendly, advised up dating, explained all charges and findings. I made an appointment and it was on time service explained all charges and findings. I made an appointment and it was on time service More

by langdonsales

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Elizabeth French

Nov 27, 2023 -

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for taking the time to leave this review! Let us know is there is anything else we can assist you with.

November 23, 2023

Dealership Rating

Employee Rating

Norm Reeves is my go to store for my Honda. Service department has a great crew Service department has a great crew More

by Nikki

Verified Customer

Purchase Time

Recommend Dealer

Yes

November 23, 2023

Dealership Rating

Employee Rating

Friendly people and always great service. Always finished when promised and vehicle returned cleaner than it was brought in. Always finished when promised and vehicle returned cleaner than it was brought in. More

by Kat.Strong

Verified Customer

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Michael Lindley , Nicholas Townsend

November 23, 2023

Dealership Rating

Employee Rating

I love this place. It has an awesome customer service . All the staff is incredible. It has an awesome customer service . All the staff is incredible. More

by asaenz002

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Elizabeth French

November 17, 2023

Dealership Rating

Employee Rating

My Service Advisor, Tim Keller provided the best customer service ever…far exceeded my expectations!!! service ever…far exceeded my expectations!!! More

by Sandy

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Nov 21, 2023 -

Norm Reeves Honda Superstore North Richland Hills responded

We're delighted to hear that Tim Keller delivered exceptional service to you! Customer satisfaction is our top priority, and we're here to exceed your expectations every time. Thank you for choosing us for your automotive needs!

November 14, 2023

Dealership Rating

Employee Rating

I appreciate there work , always do my service with them I like all of them I like all of them More

by hazem_sh

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Nov 15, 2023 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your continued support! We're delighted to hear that you appreciate our service. Looking forward to serving you again in the future.

November 10, 2023

Dealership Rating

Employee Rating

Excellent and timely service as the service technicians were able to diagnose and correct problems in a timely manner. were able to diagnose and correct problems in a timely manner. More

by clies

Recommend Dealer

Yes

Nov 10, 2023 -

Norm Reeves Honda Superstore North Richland Hills responded

We're delighted to hear about your satisfaction with our service team's efficiency and timeliness. Thank you for trusting us with your vehicle's care!

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