Tim Kellar
Tim Kellar at Norm Reeves Honda Superstore North Richland Hills

Tim Kellar | Page 13

Service Advisor

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

Contact Me
4.7
161 Reviews

I have been at this dealership since March 2004, when it was Huggins Honda and now Norm Reeves Honda. I started in the sales department and moved to the service department in 2014. I have always taken care of my customers like family.

Dealership Experience

22 yrs, 6 mos

Industry Experience

22 yrs, 6 mos

Specialties & Trainings

Sales, Finance, Service

4.7

161 Reviews

Write a Review

161 Reviews of Tim Kellar

May 22, 2024

Dealership Rating
Employee Rating

Tim K takes great care of me and makes sure i understand the repair process and gets my vehicle in and out! I’m in sales, I need my car! More

by tamicopeland3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words, Tim is a valued member of our team! We're thrilled to hear that you had a positive experience with us, and we'll always strive to provide efficient service to keep you on the road.

May 19, 2024

Dealership Rating
Employee Rating

We’ve had a mixed bag of experiences here, probably not unlike at many other dealerships. Finance takes a long time even when you’re pre approved and the sales staff has done all of their work. The servi More

by PMakGoLions
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Yvette Garza, Elizabeth French , Hailey Owens

May 22, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your feedback with us. We're committed to improving our processes and ensuring a smoother experience for you in both sales and service. We appreciate your patience and hope to exceed your expectations in the future.

May 16, 2024

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Employee Rating

I don't care for Norm Reeves Honda Dealership. It's the employees that keep me coming back. Employees like Elizabeth French, Tim keller, Nume in sales, the cafe manager and staff. They are th More

by Mjones05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 21, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We're sorry to hear that you have not had a positive experience with our dealership and we would like to learn more to ensure we can improve in any areas we can. We appreciate your kind words for Elizabeth, Tim, and Nume, and hope to have the opportunity to provide you with a 5-star experience in the future. Please contact our service manager, Marie Whitmore, at marie.whitmore@normreeves.com to discuss your concerns.

May 15, 2024

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Employee Rating

My car was returned to me damaged and filthy. I contacted several mangers (Elizabeth and Tim) about the situation with pictures of the damage (via phone and email), but I have yet to receive a re More

by Lady Baylor
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 17, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We're truly sorry to hear about your experience and the inconvenience caused. Rest assured, we take these matters seriously and will look into this internally. Please reach out to our service manager, Marie Whitmore, at marie.whitmore@normreeves.com to discuss your concerns.

May 14, 2024

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Employee Rating

I thought it was ridiculous to make an appointment and still have to wait 2 hours for a routine oil change. The facility is nice and clean, though, and the coupon made it worthwhile. More

by Randy_Mccasland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 15, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We apologize for any inconvenience caused by the wait. We appreciate your feedback and are glad you found our facility clean and enjoyed the savings from the coupon. We'll work on improving our service speed in the future.

May 08, 2024

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Employee Rating

The only dealership I enjoy going to. I have a pre-existing relationship with Huggins as a former employee, so I will always return More

by Tay_Emory0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Garcia

May 09, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We're delighted to hear that you enjoy your visits! We value your loyalty and look forward to serving you again in the future.

May 01, 2024

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Employee Rating

People that work there are very professional I feel lots of confidence going there to get my vehicle service ever since I been going never have a problem More

by juanrubio52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 03, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We're delighted to hear about your positive experiences with our team! Your confidence means a lot to us, and we're committed to providing excellent service every time. Thank you for choosing our dealership for your vehicle needs.

April 23, 2024

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Employee Rating

It’s a very nice dealership, great people, they keep the building clean at all times. More

by Maria Antonia de Martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the kind words! We strive to provide a welcoming environment and excellent service to all our customers. We appreciate your feedback!

April 23, 2024

Dealership Rating
Employee Rating

Service was good the only thing they did not calibrate and had to drive all the way back to Honda service center but everything else was good thank you More

by Josie.Castillo81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your feedback. We apologize for any inconvenience caused and appreciate your patience. We'll ensure better calibration in the future.

April 18, 2024

Dealership Rating
Employee Rating

Had an excellent service experience with Tim Kellar, my Service Advisor. He has great knowledge, is a great communicator, and provides the highest level of professionalism. He is also an outstanding "peop More

by Debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 19, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your experience! We're thrilled to hear that Tim provided exceptional service. We're lucky to have him on our team at Huggins Honda.

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