Tim Boozer | Page 6

CAUTION! Don’t buy your vehicle or tires at Toyota lithia. First off, I purchased a $70,000 vehicle and added wheels, tires and lift kit into my agreement, up Don’t buy your vehicle or tires at Toyota lithia. First off, I purchased a $70,000 vehicle and added wheels, tires and lift kit into my agreement, upon arrival of the parts they had started installing the parts had my truck up on a lift, and then told me they would not move forward, unless I signed a waiver to Void my factory warranty in which I paid for a platinum warranty on top of the already warranted truck. They put improper replacement tires on wheels and act as if this is normal when Les Schwab documented and told me otherwise. They will drag warranties out and waste extensive amounts of time and energy involved with replacements and put incorrect tires on your vehicle “view photos” putting 10 inch AT tires on. 12” MT wheel and state that it’s normal to have your rim protrude an inch past your tire. Rendering me to be cautious around curbs and parking lots and send you on your way. They will not balance your tires without additional fees. They do not feel that is part of normal tire maintenance. Also they curb checked my tire and damaged my wheel and would not take responsibility for their actions. As if a customer should over look the damages and have ongoing fees because they bought the tires from Lithia. I reached out to Lithia’s corporate office and they will do nothing because the dealerships are independently owned. “In essence they have no authority.” Corporate sent me right back to Juan Maldonado the manager for lithia Toyota and other lithia locations in Klamath that I had already been dealing with and found No resolution. Juan acted as if he did me a favor putting incorrect tires on my truck and damaging my wheel and had a little to no respect for my emails and communications, when I originally asked him for correct replacement tires, and submitted a quote from Les Schwab and then treated me as if I was fabricating a story and ultimately made me feel unwelcome and mistreated. Then after several months of lost time at work, extensive emails, travel and associated expenses, coordinating to get the situation dealt with. I submitted an invoice for my time and expenses invested which was not acknowledged. Juan Maldonado told me he would call me the next day and never returned my call and wrote me off as a return customer after buying multiple vehicles through Lithia in the past. Horrible customer service! Buy from a different location and hold firm to your gut feeling. I will not do business with Lithia in the future as to the fact I feel I can not trust them. Also I would disregard Managements response to my review, and other similar review complaints as they are professionals at deflecting the way they treated their customers and try to act as if they would like to remedy the situation, When in fact they never honor what they say and will treat you horribly and Jaun will fabricate lies to avoid resolution. More

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Great please to buy a car, if is used or new and the sell person who attended me always been very cordial, nice and friendly always with a smile on her face and always happy to help you out. I would recommen person who attended me always been very cordial, nice and friendly always with a smile on her face and always happy to help you out. I would recommend her 100% More

by tnramirez7 Verified Customer Verified Customer

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Extremely poor after market service from this dealership. We purchased and paid in full for our vehicle. Only one key fob was provided. Was told 2nd key will arrive in April, no news - in May salesman said J We purchased and paid in full for our vehicle. Only one key fob was provided. Was told 2nd key will arrive in April, no news - in May salesman said July, still no key. Further messages and email and calls to dealership met with no respond and manager Tim called me but became very irate on the phone. Yelling at your customer is not the way to go! Terrible after market service. More

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They listen what you want and then deliverI’m excited to They listen what you want and then deliver I’m excited to have a Tundra My sales person was Lana Lee and she makes it happen fast and is creative in They listen what you want and then deliver I’m excited to have a Tundra My sales person was Lana Lee and she makes it happen fast and is creative in offering options. I’m satisfied with Lithia Toyota More

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Great service from Dustin, Tim and Simon. Test drove several cars and received good info about specifics of each. Financing was smooth. Overall a very positive experience! several cars and received good info about specifics of each. Financing was smooth. Overall a very positive experience! More

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PLEASURABLE TIM BOOZER WAS WHO I DEALT WITH ON THE 2018 DODGE DEMON AND WAS TOTALLY PROFESSIONAL AND MORE THAN HELPFUL THROUGH THE COMPLETE TRANSACTION. THANKS, D TIM BOOZER WAS WHO I DEALT WITH ON THE 2018 DODGE DEMON AND WAS TOTALLY PROFESSIONAL AND MORE THAN HELPFUL THROUGH THE COMPLETE TRANSACTION. THANKS, DVA More

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Fantastic and unexpected I can't tell you how pleased I am with the lease of my 2018 Toyota Yaris 1A. Juan, my salesman, could not have been more sensitive and thoughtful in I can't tell you how pleased I am with the lease of my 2018 Toyota Yaris 1A. Juan, my salesman, could not have been more sensitive and thoughtful in the negotiating process and I came away with a deal I was totally comfortable with. Juan made it very clear and believable that I could come back to him with any problem I experienced or question I needed answered and this made me feel very confident and secure. Cars have apparently changed quite a bit since I bought my 2009 Toyota Corolla new at Lithia of Klamath Falls and I'm finding there's a lot to learn to catch up. With Juan at my back, I think I can do it! More

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Friendly. Once I was able to express the trouble they worked with me to get it up and going again. This is my first new vehicle so it was nice to see them worki Once I was able to express the trouble they worked with me to get it up and going again. This is my first new vehicle so it was nice to see them working so hard for me. More

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Love my brand new Rava4 Simon was very attentive and was able to locate the car with the options I wanted. He took the time to show me how the electronic features of the car Simon was very attentive and was able to locate the car with the options I wanted. He took the time to show me how the electronic features of the car worked. Simone was professional and friendly and I will recommend him to my friends and colleagues. Thank you Simon and Tithlia Toyota of KLamath Falls for a wonderful 1st time new car purchase. More

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Dirty tricks to increase selling price I am a fan of Toyota and recommend people to buy Toyota Cars. I myself bought Toyota cars. I recently was looking for a Toyota Sienna LE and I spoke t I am a fan of Toyota and recommend people to buy Toyota Cars. I myself bought Toyota cars. I recently was looking for a Toyota Sienna LE and I spoke to Toyota Klamath Falls and they agreed to a price with me and gave me the go-ahead to come to their dealership for a van even I told them that I am coming far from the dealership more than 60 miles they confirmed me that they will sell at the agreed price. When I and a friend of mine reached there, I double checked the price (even though the car has scratches all over but they agreed to fix that) with them before running of my credit check, the sales guy again confirmed the same price and asked me to sign on certain papers. I did that, but, after some time he came back with a different price which was $400 more than the agreed price and said either buy on this price or leave the dealership which was rude. I decided not to buy the car on principles I didn't want my self to be tricked on this dirty trick of them. They didn't give us any copies of anything like the documents which I signed and rudely said that they are not giving us anything and leave. We called Toyota customer service but it was not available since it was Sunday. I would not recommend this dealership to anybody and beware of their dirty tricks. More

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