Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota

Thomas Hackett

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.7
753 Reviews

Dealership Experience

11 yrs, 7 mos

Languages Spoken

English English

4.7

753 Reviews

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753 Reviews of Thomas Hackett

June 24, 2025

Dealership Rating
Employee Rating

Excellent service and very well in tune with my problem and needs all were professional More

by JOSEPH.UVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 25, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad our team was attentive to your needs and provided professional, excellent service. We appreciate your trust and look forward to assisting you again!

June 18, 2025

Dealership Rating
Employee Rating

They got the job done. So far no leaks. My car was ready when I needed it. More

by mrnegative248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

Jun 18, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear the job was done right and your car was ready on time. If you need anything else, we're always here to help!

June 08, 2025

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Employee Rating

Very good service. Polite and attentive. The video of the service was very nice and informative. More

by SUSALU01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 09, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad you appreciated the service and found the video helpful. We look forward to serving you again!

June 07, 2025

Dealership Rating
Employee Rating

The service was quick and flawless I dropped it off the night before. I received a video showing my car and I picked it up More

by R.W.KOZA
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

Jun 07, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're glad to hear everything went smoothly and that you enjoyed the service video. We appreciate your trust and look forward to seeing you next time!

June 06, 2025

Dealership Rating
Employee Rating

Well, they have really nice people they’re working they get the car in time they fix it. They update me for everything and let me know really quick as soon as they finished so I can go pick up the car. Tha More

by Antonjo_vuktilaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 06, 2025

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We're so glad to hear that our team kept you informed and had your car ready on time. Providing quick updates and great service is what we strive for. We truly appreciate your feedback and look forward to seeing you again!

June 06, 2025

Dealership Rating
Employee Rating

I never have any issues anytime I bring my car in for service. Always professional More

by Linlan60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 07, 2025

DCH Wappingers Falls Toyota responded

Thank you for your continued trust! We're happy to hear your service visits are always smooth and professional. We look forward to keeping your car in great shape!

May 31, 2025

Dealership Rating
Employee Rating

Wow, Wow, Wow, is all I can say. I took my 2023 Tacoma TRD Sport into DCH today for an oil change and tire rotation. When I purchased my Tacoma from DCH brand new, I purchased a serv More

by rgraham12111965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

May 31, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for sharing your incredible experience! We’re truly grateful for your continued loyalty and are thrilled that our team at DCH Wappingers Toyota exceeded your expectations once again. It’s our goal to always provide service that goes above and beyond, and your story is a great reminder of why we do what we do. We’re honored you choose to drive the extra distance to work with us—it means a lot. We look forward to continuing to provide you with top-notch service for many miles to come.

May 28, 2025

Dealership Rating
Employee Rating

It's always impressive to know that Toyota goes beyond expectation and is also a pleasure to work with. More

by JP
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 29, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're so glad to hear that your experience with Toyota exceeded expectations and was a pleasure. We truly appreciate your support.

May 27, 2025

Dealership Rating
Employee Rating

Very nice, clean, cozy chairs, TV, coffee etc. Time wait was not more than 10mins More

by lml79
Recommend Dealer
Yes
May 27, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind review! We're glad you enjoyed the clean and comfortable environment, and that your wait time was short. We appreciate your visit and hope to see you again soon.

May 21, 2025

Dealership Rating
Employee Rating

Joshua was great, my oil changed was done quickly and he made sure I was out way before the time I needed to leave by. Everyone is always very nice More

by JJP0722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2025

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We're glad Joshua took such good care of you and got you out on time. We appreciate your kind words and look forward to seeing you again.

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