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Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota
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Thomas Hackett

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.7
712 Reviews

Dealership Experience

11 yrs, 1 mo

Languages Spoken

English English

4.7

712 Reviews

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712 Reviews of Thomas Hackett

December 26, 2024

Dealership Rating
Employee Rating

Very good service checked out everything Out told me brakes will need to be done in future More

by hbiddle329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Dec 26, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear you had a positive experience with our service team. We appreciate you taking the time to review everything, and we'll be sure to keep an eye on those brakes for you in the future. If you need anything else, don't hesitate to reach out!

December 22, 2024

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Employee Rating

Typical dealership with dark pressure undercurrents. Employees tense, frightened, unhappy. Service seems efficient with all the bells and whistles. Absolutely loath buying process, especially with fin More

by mountainman_10512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Robert Goldberg

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Dec 23, 2024

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

December 21, 2024

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Employee Rating

Courteous, easy explanations. Clean waiting area. All the staff encountered was very pleasant. Thank you. More

by rralphjhafnner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 22, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're so glad to hear that you had a positive experience with us. It's great to know that our team provided clear explanations and that you were comfortable in our clean waiting area. We truly appreciate your feedback and look forward to serving you again in the future!

December 19, 2024

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Employee Rating

I love DCH. I bought 4 cars from there. I won't go anywhere else. More

by rochellelynn2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 20, 2024

DCH Wappingers Falls Toyota responded

Thank you so much for your loyalty! We're thrilled to hear you've had such great experiences with us. We look forward to helping you with your future car purchases!

December 04, 2024

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Very happy with prompt and detailed evaluation provided as well as subsequent phone conversation with Lauren. More

by MPBFBODACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Dec 05, 2024

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with Lauren and appreciated the detailed evaluation. We look forward to assisting you again in the future!

December 02, 2024

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They were fast and efficient and the price was very right. I have bought three cars from them More

by maddy1117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

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Dec 02, 2024

DCH Wappingers Falls Toyota responded

Thank you for your continued trust and support! We’re thrilled to hear that you’ve had a fast, efficient experience with us, and that the pricing met your expectations. We truly appreciate you choosing us for all three of your car purchases, and we look forward to serving you again in the future!

November 23, 2024

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Employee Rating

the service department was outstanding. They kept me informed of the status of my Tacoma and in my opinion did a fantastic job. I highly recommend DCH Toyota service department More

by utrek69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera, Andrew Bartko

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Nov 23, 2024

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our service department. Keeping our customers informed and ensuring their satisfaction is a top priority. We truly appreciate your recommendation and look forward to serving you again in the future!

November 23, 2024

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I have found all personnel to be knowledgeable, personable and efficient. Everyone works at their best fir overall customer service and satisfaction. More

by BEAULIEUNANCY65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera, Lauren Fusaro

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Nov 24, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that our team provided you with knowledgeable, personable, and efficient service. Your satisfaction is our top priority, and we truly appreciate your feedback!

November 14, 2024

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Employee Rating

Appointment was quick, Which I appreciated since I had to wait there. Everyone was friendly More

by Zmaloney789
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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November 14, 2024

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Employee Rating

Everything was fine,everyone were very professional and the waiting time was right on schedule More

by BERAPELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

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Nov 14, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear that everything went smoothly and that you had a positive experience. We appreciate your kind words about our team and are happy to know the timing worked out well for you. Looking forward to your next visit!

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