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Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota
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Thomas Hackett

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.7
738 Reviews

Dealership Experience

11 yrs, 5 mos

Languages Spoken

English English

4.7

738 Reviews

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738 Reviews of Thomas Hackett

April 23, 2025

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Employee Rating

Excellent communication throughout the process. Easy in and out. All people I met were attentive and polite. Thank you More

by preillyirsa1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Apr 23, 2025

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We're thrilled to hear that your experience was smooth and that our team provided excellent communication and service. We truly appreciate your visit and look forward to helping you again in the future!

April 19, 2025

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Great service, very professional Very efficient and got my car back to me quicker than I expected More

by CUPIN94
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Apr 20, 2025

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We're so glad to hear you had a smooth and efficient experience. We appreciate your trust and look forward to seeing you again! 🚗✨

April 13, 2025

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Tom was extremely helpful and fixed everything perfectly! He went over the details of the issue and resolved it for me quickly and efficiently More

by julepowers
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Apr 14, 2025

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We're so glad to hear Tom was able to assist you thoroughly and efficiently. We'll be sure to pass along your kind words—he’ll really appreciate it! Let us know if there’s anything else we can help with in the future.

April 09, 2025

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Very courteous and professional staff. From the initial check in, to the service reps, they keep you informed throughout the process. More

by MDL58
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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Apr 10, 2025

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We're glad to hear that our team provided you with courteous and professional service. Keeping you informed throughout the process is important to us, and we appreciate you taking the time to share your experience. We look forward to serving you again soon!

April 08, 2025

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Very courteous and professional They were timely and gave a clear indication of expected costs before starting More

by GILLAH
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Apr 09, 2025

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We're glad to hear that you had a positive experience with our team. We strive to provide clear communication and excellent service every time. We appreciate your support and look forward to assisting you again in the future!

March 28, 2025

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I love the professionalism and the low-pressure, low-stress atmosphere over at this dealership. We've worked with them over the years and are working with them to find a new car now and have had our More

by michael.casale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Kolozy, Andrew Bartko, Judy Deems

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Mar 28, 2025

DCH Wappingers Falls Toyota responded

Thank you for your continued trust and kind words! We're thrilled to hear that you’ve had positive experiences with both sales and service. We’re here to make your car buying and service needs as stress-free as possible, and we look forward to helping you with your next vehicle.

March 26, 2025

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Quick and painless The experience fine and Mr. Hackett made the experience seamless and quick. More

by Casaderosado324
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Mar 26, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear that Mr. Hackett made your experience seamless and efficient. Enjoy your new car!

March 08, 2025

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Everyone was helpful and the service was done quickly. Office and garage were very clean. More

by P915603
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Mar 09, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear that the service was quick and that you had a positive experience with our team. We appreciate your kind words about our office and garage as well!

February 27, 2025

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As always the service was outstanding in and out with in an hour. Tom was very help full. Thank you More

by tcyathurs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 28, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're so glad to hear that your service was outstanding and efficient. Tom will be thrilled to know he was able to help. We look forward to seeing you again soon!

February 27, 2025

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Employee Rating

Thomas iis a very pleasant and great person to deal with in this company. He Always explains things in an understandable way. . I only trust to bring my 4Runner to this Toyota. More

by ELKJACKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 28, 2025

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We're so glad to hear that Thomas has provided such great service and that you trust us with your 4Runner. We truly appreciate your loyalty and look forward to continuing to serve you!

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