Thomas Gernhart
Thomas Gernhart at Brandon Honda

Thomas Gernhart | Page 23

Assistant Service Manager

Brandon Honda

9209 East Adamo Drive
Tampa, FL 33619

Contact Me
4.7
273 Reviews

Hometown of Wilkes Barre, PA where I worked in health care and the fire service for over 20 years prior to coming to the Honda Family. My hobbies include wrestling and racing cars, as I formerly raced go carts and cars. Education includes two Master Degrees, along with many certifications. Overall, my passion is to talk with people and meet your needs with honesty and follow through.

Dealership Experience

6 yrs, 3 mos

Industry Experience

6 yrs, 3 mos

Specialties & Trainings

2024 Assistant Service Manager of the Year

2023 Assistant Service Manager of the Year

View more specialties & trainings
4.7

273 Reviews

Write a Review

273 Reviews of Thomas Gernhart

September 04, 2021

Dealership Rating
Employee Rating

Awesome place! Excellent car dealer! Very nice waiting area, very comfort, very nice peope! Everbody’s very helpful. Service area is great! Of course Honda! More

by hector_zayas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 25, 2021

Dealership Rating
Employee Rating

I had a condenser replaced on a Honda Accord that lasted 3 days; with usual highway driving and no obvious rocks hitting or other damage. There was a large hole in it 3 days later. I believe that it was i More

by ksud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 16, 2021

Brandon Honda responded

Im sorry to hear about this so soon after the repairs. I have my contact information below if you would like to contact me so I can assist with the situation. All of our repairs are covered by manufacturers warranty from 1 year or 12,000 miles from the date of the repair. Please contact me so I can assist. Hanani Kekuewa Service Manager 813-421-4898 hkekuewa@brandonhonda.com

Sep 16, 2021

ksud responded

Thank you for your response. There are really 2 issues. 1. As stated above, I had to replace (cost $1,000) an A/C condenser within 1 week of installation. The dealership that made the 2nd repair stated that if there was no accident (there was not) then it might have occurred when trying to install the condenser. He stated that they can be hard to get in especially since I had previous (4 years ago) front end damage when a UPS truck hit my care while it was parked on a residential street. Issue 2 is that we were charged $144.95 for diagnostics on the engine, even though the recommendation was replacement of the entire engine. The next dealer I took it too found that the axle was leaking and replaced the axle seal. So, unless I replaced the entire engine for $5,000, Brandon Honda was going to charge me for the diagnostics. They did not present the alternative of fixing the axle seal. I understand that I cannot prove that I did not damage the condenser after the repair. However, if I had, then I would have filed an insurance claim with a $250 deductible. I requested of the service manager for the labor to be refunded on the condenser and he would not consider this. Any help you could give in resolving, I would appreciate. I have owned 6 Hondas and have been so happy with sales and services. This is very disappointing. My invoice number was HOCS648914, customer #16874, under my daughter's name Hannah Wallace.

August 09, 2021

Dealership Rating
Employee Rating

Service and sales teams are awesome, would absolutely recommend anyone to purchase a Honda from this dealership! More

by Ryandw1981
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Hudak , Kat Richard

August 08, 2021

Dealership Rating
Employee Rating

Excelente Service and helpful with maintenance concerns. Tom has a lot of knowledge with Hondas. More

by sergem200239056
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 01, 2021

Dealership Rating
Employee Rating

Thomas Gernhart was my service advisor, he went above and beyond to correct prior issues I had with service dept. I feel confident with Thomas things will be right the first time. More

by pdgalloway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 01, 2021

Dealership Rating
Employee Rating

Tom G did amazing. Helped me with everything I needed to get handled for my 2016 Honda Accord coupe. I will forsure be back! Thanks :) More

by 99marie.sheila
Customer Service
Friendliness
Price
Recommend Dealer
Yes

July 26, 2021

Dealership Rating
Employee Rating

Tom G was thoroughly professional and considerate. He explained his reccomendations completely and concisely. I will not hesitate to contact him in the future regarding the maintenance needs for my vehic More

by Jimec3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 22, 2021

Dealership Rating
Employee Rating

Thomas Gernhart provided the best service I could have expected. I brought our Honda Pilot in for service. He thoroughly explained the issues and options to resolve. More

by sienna_guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 17, 2021

Dealership Rating
Employee Rating

Just got our oil changed at the dealership. We were greeted by a very enthusiastic young man who made sure our service manger Thomas Gernhart knew we were there. Mr. Gernhardt came out a short time lat More

by Keiser55!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 01, 2021

Dealership Rating
Employee Rating

Tom is personable and always very professional. He takes great care of my vehicle and takes the time to explain all options. Tom always has my best interest at heart!! More

by broberts57
Recommend Dealer
Yes
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