Theresa West | Page 2

Glenn Polk Buick GMC of Gainesville responded

Beverly, I really appreciate you sharing this! Feeling confident about who you’re trusting with your vehicle is important, and Theresa has a wonderful way of making people feel comfortable and cared for. I’m proud that her kindness and efficiency made such a difference in your visit. Thank you for trusting Theresa and our Glenn Polk Buick GMC team!

Glenn Polk Buick GMC of Gainesville responded

Well, I don’t know if we could ask for a much better compliment than “I love this dealership!” ::)) Thank you for recommending us and for trusting our service team to take care of you after the sale. Having customers who feel this strongly about Glenn Polk means a lot to our entire family and team. We appreciate you!

Glenn Polk Buick GMC of Gainesville responded

Thank you for the great review! Friendly and knowledgeable is exactly how we want our team to treat you, and I’m glad you were comfortable while you waited. Sounds like you even timed the outdoor seating just right before the rain showed up::) - which we desperately need for sure!! We appreciate you choosing Glenn Polk for your service!

Glenn Polk Buick GMC of Gainesville responded

Thank you! It sounds like our service team did a great job keeping everything moving and keeping you informed along the way. I’m especially glad they were able to take care of the additional items and work with your extended warranty to help with the expense. Making the service process easier on our customers is always the goal. We appreciate you trusting Glenn Polk with your vehicle!

Glenn Polk Buick GMC of Gainesville responded

Thank you, David! That 2500HD AT4 deserves to be well taken care of, and I’m glad Randy and our service team are doing just that. Friendly and helpful may sound simple, but it makes a big difference when you’re trusting someone with your truck. We appreciate you choosing Glenn Polk!

Glenn Polk Buick GMC of Gainesville responded

A five-star dealership is a compliment we’re proud to receive! I’m glad our team made you feel welcome, was eager to help, and most importantly, that you were pleased with the work we did. Thank you for choosing Glenn Polk, for the great review, and for the many, many years of doing business with us!

Glenn Polk Buick GMC of Gainesville responded

Thank you, Ray! It means a lot to hear that you love both the dealership and the people who work here. Aspen finding exactly what you wanted and having it ready when you arrived is the way buying a vehicle should be, smooth and simple. And I love hearing that Theresa continues to take good care of you after the sale. We’re fortunate to have both of them on our team, and even more fortunate to have customers like you who trust us for both sales and service!

Glenn Polk Buick GMC of Gainesville responded

Thank you, Weldon! A job well done, and hearing that you’ll be back for your regular service is exactly what we like to hear. I appreciate you recognizing Cory, Theresa, and Randy, and I’m glad they took good care of you. We’re grateful for your business and look forward to seeing you next time!

Glenn Polk Buick GMC of Gainesville responded

Calling Theresa the best service representative you’ve ever worked with at any dealership is an incredible compliment! She brings a great attitude and a genuine desire to take care of people every day, and we’re blessed to have her. I’m also glad Nathan helped make your experience an excellent one. Thank you for recognizing two of our people who work hard to represent Glenn Polk the right way!

Glenn Polk Buick GMC of Gainesville responded

Thank you for the wonderful review! I’m especially pleased to hear that every employee you encountered contributed to such a positive experience. Theresa and our entire service team work hard to make sure customers feel well taken care of from beginning to end. Knowing we’ve earned your future service business is a tremendous compliment. We appreciate the opportunity to care for your vehicle and look forward to welcoming you back whenever you need us!