Theresa West

Glenn Polk Buick GMC of Gainesville responded

Thank you for the great review! Theresa does a wonderful job taking care of our customers, and I'm glad she got your Acadia serviced and helped get your Silverado scheduled, too. We appreciate you trusting us with both of your vehicles and giving Theresa the recognition she deserves. Thank you for your continued business!

Glenn Polk Buick GMC of Gainesville responded

Thank you for your feedback, Dan, and for giving us four stars! I completely understand how inconvenient it can be when a loaner vehicle isn't available, and I apologize for the frustration this caused. We're actively working to expand our loaner fleet to better accommodate our customers, and your comments reinforce just how important that is. We appreciate your patience, your business, and the opportunity to continue improving!

Glenn Polk Buick GMC of Gainesville responded

Cheryl, thank you for the kind words! We know having your vehicle repaired isn't always convenient, so making the process easy and treating you with kindness is important to us. I'm glad our team continues to take good care of you. We appreciate your trust and look forward to seeing you again!

Glenn Polk Buick GMC of Gainesville responded

Kay, nobody plans on needing a new battery, so I'm glad Theresa and our service team were able to get you right in and take care of it! We know how important it is to get you back on the road without disrupting your day any more than necessary. Thank you for recognizing Theresa and for trusting Glenn Polk with your truck. We appreciate your business!

Glenn Polk Buick GMC of Gainesville responded

Thank you! I especially appreciate the word “always” because that tells me our team is consistently earning your confidence. Theresa is a wonderful part of our service department, and she has a genuine gift for making people feel welcome and well taken care of. I'm proud she's made your visits such a positive experience. Thank you for your loyalty to Glenn Polk Chevrolet and for continuing to trust us with your vehicle!

Glenn Polk Buick GMC of Gainesville responded

Barbara, hearing that you felt appreciated during your visit means just as much to me as knowing you received excellent service! We never want our customers to feel like just another vehicle coming through the service department. I'm proud our team made you feel welcome and valued because you certainly are. Thank you for choosing Glenn Polk, and we'll be happy to take care of you whenever you need us!

Glenn Polk Buick GMC of Gainesville responded

Well, this is the kind of review that makes me proud of our people! Knowing our team goes out of its way to make you feel appreciated means a great deal to me. We're a family-owned business, and we want that personal touch to come through every time you visit, not just when we're trying to earn your business. Thank you for your continued loyalty, your recommendation, and for being part of the Glenn Polk family!

Glenn Polk Buick GMC of Gainesville responded

Thank you for the great review! I’m happy our team made the experience easy for you, including getting you home and picking you back up when your vehicle was ready. We know being without your vehicle can be inconvenient, so those little extras are an important part of taking good care of people. We appreciate you choosing Glenn Polk and giving our team the opportunity to serve you!

Glenn Polk Buick GMC of Gainesville responded

Now that's the kind of experience I love hearing about! Theresa greeting you by name before you even got out of your GMC tells me she was ready to take care of you from the moment you arrived. I'm especially glad you appreciated the video inspection and the fact that she explained everything without trying to sell you something you didn't need. That's exactly the kind of honesty and transparency our Polk Promise is built around. And getting everything done in about 45 minutes is pretty impressive too! Thank you for recognizing the improvements our team is making. We're working hard to get better every day, and it means a lot when our customers notice!

Glenn Polk Buick GMC of Gainesville responded

Thank you for the honest feedback, Derek, and I'm sorry we let you down on what should have been a good service experience. There's no excuse for returning your truck with oil and grease on the hood and fenders, especially when you take such pride in keeping it clean. The difficulty starting your truck after the fuel filter service is equally concerning, and both issues fall short of our standards. Our service manager, Corey, has tried reaching you a couple of times to personally apologize and see what we can do to make things right, but unfortunately hasn't been able to connect with you. We appreciate the four stars despite these frustrations, and I hope you'll give Corey the opportunity to speak with you. We value your business and want the chance to earn back your full confidence in our team.