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Theresa West

Overview Reviews (105) Inventory (161)

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Theresa West

Theresa West | Page 11

Service Consultant

Glenn Polk Buick GMC of Gainesville

1608 US-82
Gainesville, TX 76240

I grew up in North Texas and Southern Oklahoma and have been around the car business my whole life. After graduating high school, I started working at Glenn Polk Auto Group while studying accounting and business management. I'm passionate about customer satisfaction and always working to grow—both professionally and spiritually.

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4.8

105 Reviews

Overview Reviews (105) Inventory (161)

Dealership Experience

5 yrs, 9 mos

Industry Experience

5 yrs, 9 mos

4.8

105 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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105 Reviews of Theresa West

September 23, 2025

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Employee Rating

Always prompt and courteous service. Have been there several times, never a problem at all. Have been there several times, never a problem at all. More

by Davidandcheryl2

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

September 23, 2025

Dealership Rating

Employee Rating

I was very satisfied with the service I received at the dealership. But I couldn’t have been more satisfied when I first laid eyes on my truck, perfect. dealership. But I couldn’t have been more satisfied when I first laid eyes on my truck, perfect. More

by cicciaanthony86

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Trent Polk, David West, Brandon Carr, Shawn Polk, Cory Brown , Paulo Gutierrez

Sep 23, 2025 -

Glenn Polk Buick GMC of Gainesville responded

Thank you for sharing this! We’re glad the service met your expectations, but even more excited to hear that seeing your truck for the first time was perfect. That’s the kind of moment we love being a part of. We appreciate your business and hope you enjoy every mile!

Sep 23, 2025 -

Glenn Polk Buick GMC of Gainesville responded

Thank you so much, we would love that:::::)))) Please send us all your friends and family.

Sep 23, 2025 -

cicciaanthony86 responded

If I’m ever in the interest of getting another truck, I will definitely come to you

September 22, 2025

Dealership Rating

Employee Rating

Enjoy honest friendly service. From purchasing or servicing. I have enjoyed being POLKED several times:-) From purchasing or servicing. I have enjoyed being POLKED several times:-) More

by Kmorris

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Trent Polk, David West, Brandon Carr, Shawn Polk, Cory Brown , Paulo Gutierrez, Tom Self

Sep 22, 2025 -

Glenn Polk Buick GMC of Gainesville responded

Thank you for the laugh and the love! We’re glad you’ve enjoyed being “Polked” more than once, both in sales and service. That kind of loyalty means the world to us, and we’ll keep working hard to make every visit just as honest and friendly. Always here when you need us!

September 21, 2025

Dealership Rating

Employee Rating

Super helpful excellent customer service. The tech was very knowledgeable. They did a really good job. They helped us out on a long road trip kept us going on our way. Took an attack off of a The tech was very knowledgeable. They did a really good job. They helped us out on a long road trip kept us going on our way. Took an attack off of another project. That was amazing. Thank you so much guys. More

by Diamondlvtowing

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cory Brown , Paulo Gutierrez

September 19, 2025

Dealership Rating

Employee Rating

Always great service. They kept us notified of progress. Very efficient and thorough. Thank you! They kept us notified of progress. Very efficient and thorough. Thank you! More

by jhudson62

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 19, 2025 -

Glenn Polk Buick GMC of Gainesville responded

Thank you for sharing this. I am glad Theresa and the team kept you updated and made sure everything was handled efficiently. That kind of thorough service is exactly what we strive for every day.

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