Theresa West
Theresa West at Glenn Polk Buick GMC of Gainesville

Theresa West | Page 10

Service Consultant

Glenn Polk Buick GMC of Gainesville

1608 US-82
Gainesville, TX 76240

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4.8
105 Reviews

I grew up in North Texas and Southern Oklahoma and have been around the car business my whole life. After graduating high school, I started working at Glenn Polk Auto Group while studying accounting and business management. I'm passionate about customer satisfaction and always working to grow—both professionally and spiritually.

Dealership Experience

5 yrs, 9 mos

Industry Experience

5 yrs, 9 mos

4.8

105 Reviews

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105 Reviews of Theresa West

October 04, 2025

Dealership Rating
Employee Rating

Excellent service in a timely fashion . Thank you for your help and especially Teresa in customer service. More

by Cynthia Given
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Oct 04, 2025

Glenn Polk Buick GMC of Gainesville responded

Thank you, Cynthia! We’re glad the service was completed efficiently and that Theresa made such a positive impression. She does a great job taking care of our guests, and we’re grateful for the opportunity to serve you.

October 03, 2025

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Excellent service as always. Paulo and the crew took were very helpful and took care of my issue. Highly recommend!! More

by WSH
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Cory Brown , Paulo Gutierrez

Oct 04, 2025

Glenn Polk Buick GMC of Gainesville responded

Thank you for sharing this! Paulo, Theresa, and Cory will be so glad to know they helped make your visit another excellent one. It’s great to hear the crew got your issue taken care of quickly and left you feeling confident in the service. We truly appreciate your recommendation and your trust!

October 01, 2025

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Parts and service are the best. Brent in parts and Paulo in servise. Very professional. More

by charlesdbrown1
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Recommend Dealer
Yes

Other Employees Tagged: Paulo Gutierrez

Oct 02, 2025

Glenn Polk Buick GMC of Gainesville responded

Thank you, Charles! We’re proud to hear you consider our parts and service the best. Brent and Paulo both take great pride in providing professional, dependable care, and we’re glad they’ve earned your recognition. We appreciate your support!

September 27, 2025

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Great place to do business, Theresa and the entire service team always do a fantastic job. More

by Dwcarguy
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Recommend Dealer
Yes

Other Employees Tagged: Cory Brown , Paulo Gutierrez

Sep 28, 2025

Glenn Polk Buick GMC of Gainesville responded

Thank you for sharing this! Theresa and the service team will be thrilled to hear your kind words. We’re proud of the fantastic work they do day in and day out, and we’re grateful you choose to do business with us.

September 27, 2025

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Service here is always courteous. I have never had any complaints about it until now. Although the service cost more than I was anticipating, I was happy with it. Then driving home, I More

by somersetsu
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Service Time
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Recommend Dealer
Yes
Sep 27, 2025

Glenn Polk Buick GMC of Gainesville responded

Thank you for your feedback and for being a loyal customer—we truly appreciate your kind words about our team. We're sorry to hear about the issue with your gas gauge and understand how frustrating that must be. We'd be happy to take a complimentary look at the problem to see what might be going on. Please feel free to stop by or give us a call so we can schedule a time that works best for you.-David West

September 26, 2025

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The staff was very friendly and also helpful. You don’t feel like you’re forgotten while you were waiting. More

by cindy_waters
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Recommend Dealer
Yes

Other Employees Tagged: Tom Self

Sep 26, 2025

Glenn Polk Buick GMC of Gainesville responded

Thank you, Cindy! We’re so glad Theresa and the service team made you feel welcome and taken care of the whole time. That friendliness and attentiveness is exactly what we strive for, and we’re grateful for your support!

September 26, 2025

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Staff was very friendly and able to fix the issue with my car. Will use again! More

by S.Arend
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Recommend Dealer
Yes

Other Employees Tagged: Cory Brown , Paulo Gutierrez

Sep 26, 2025

Glenn Polk Buick GMC of Gainesville responded

Thank you for sharing this! We’re glad Paulo and Theresa took such good care of you, got your car fixed, and made the experience friendly from start to finish. Hearing you’ll be back means a lot, and we’re grateful for your trust!

September 25, 2025

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Exceptional service, great people to work with. A car dealership that cares about the customer More

by Rfk
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Recommend Dealer
Yes

Other Employees Tagged: Cory Brown , Paulo Gutierrez

Sep 25, 2025

Glenn Polk Buick GMC of Gainesville responded

Thank you for this incredible feedback! Hearing that you found our service exceptional and our team great to work with means everything to us. We truly care about every customer who walks through our doors, and it makes us proud to know that came through in your experience. We’re grateful for your support!

September 25, 2025

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Most helpful dealer in North Texas! Theresa in service takes the best care of my vehicle every time! More

by Ray Onstott
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: David West, Aspen Knifong

Sep 25, 2025

Glenn Polk Buick GMC of Gainesville responded

Thank you, Ray! Being called the most helpful dealer in North Texas is an honor, and we’re thrilled Theresa has earned your trust by taking such great care of your vehicle every time. We’re proud to have her on our team and grateful to have you as part of the GP family!

September 24, 2025

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The service here is 10stars! Such a friendly and knowledgeable group that actually keep you updated and go over and beyond to service my car! More

by Lori
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Recommend Dealer
Yes

Other Employees Tagged: Cory Brown , Paulo Gutierrez

Sep 24, 2025

Glenn Polk Buick GMC of Gainesville responded

Thank you, Lori, for this amazing review! Cory, Paulo, and Theresa will be thrilled to hear your kind words. Going above and beyond, keeping you updated, and delivering friendly, knowledgeable service is exactly what we strive for every day. Your “10 stars” made our day, and we’re grateful for your trust and support!

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