Terryn did an amazing job ver professional and helpful to
all of our needs were
all of our needs were
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by JOSHSTRUEBING
Verified Customer
Verified Customer
Oct 22, 2025 -
Gordie Boucher Ford of Kenosha responded
Thank you for the great feedback! We’re thrilled to hear that Terryn provided professional, helpful service and made sure all your needs were met. At Gordie Boucher Ford of Kenosha, we take pride in delivering a smooth and enjoyable experience for every customer. We appreciate your trust and look forward to working with you again!
Sal Pappalardo
General Manager
The buying experience was good nothing wrong with that.
After I got the car I realized that the led strip within the headlight was not working. This requires a replacement of the entire headlight. I reache
After I got the car I realized that the led strip within the headlight was not working. This requires a replacement of the entire headlight. I reached out to get it replaced since it was not disclosed to me. And they said they would find one. They said they were not able to find one so I went to a shop and they said they can get everything from Ford and had them on stock. After I said this they told me they had ordered one and it would come in a week. Fast forward 2 weeks I still have not heard. Idk if it is coming from a junk yard or what is going on. It's just really annoying it's an expensive part that I don't think I should pay for but idk what is going on. But the buying experience was good just after not so great.
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by ISAACFOLLEN
Verified Customer
Verified Customer
Oct 21, 2025 -
Gordie Boucher Ford of Kenosha responded
Thank you for taking the time to share your honest feedback. We’re glad to hear that your buying experience was positive, but we sincerely apologize for the frustration you’ve experienced regarding the headlight issue after your purchase. That’s not the level of communication or follow through we aim to deliver at Gordie Boucher Ford of Kenosha. We completely understand how disappointing it is to be waiting for an update on a part that should have been addressed promptly, especially when it affects your confidence in the vehicle. I’d like to personally review your situation to ensure this is resolved as quickly and fairly as possible. Please reach out to me directly Sal Pappalardo, General Manager, at 262-697-0700 so we can look into the order status and make this right for you.
Sal Pappalardo
General Manager
I don’t often rate salesmen very highly, but Terryn (and
the rest of the Boucher team) was a pleasure to deal with. They went out of their way to make the transaction smooth.
the rest of the Boucher team) was a pleasure to deal with. They went out of their way to make the transaction smooth.
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by MICHAEL@HAVENWOODACRES.COM
Verified Customer
Verified Customer
Oct 15, 2025 -
Gordie Boucher Ford of Kenosha responded
Thank you for sharing your experience! We’re thrilled to hear that Terryn and the rest of our team made your purchase experience smooth and enjoyable. At Gordie Boucher Ford of Kenosha, we take pride in going the extra mile to make every transaction hassle-free. We truly appreciate your trust and look forward to working with you again in the future!
Sal Pappalardo
General Manager
Wow couldn't have asked for a better experience.
I got a detail and though it came out beautifully, the windows did have some smears, besides that great place. Will return to the dealer for sure!
I got a detail and though it came out beautifully, the windows did have some smears, besides that great place. Will return to the dealer for sure!
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by knutsen.karen
Verified Customer
Verified Customer
Service Price Transparency
Oct 02, 2025 -
Gordie Boucher Ford of Kenosha responded
Thank you, Karen, for your kind words and for choosing us for your vehicle detail! We’re thrilled to hear you had a great overall experience and that the detail came out beautifully. We appreciate your feedback regarding the window smears, and we’ll use it to ensure even closer attention to detail next time. At Gordie Boucher Ford of Kenosha, we’re committed to delivering the best possible service, and we look forward to welcoming you back!
Sal Pappalardo
General Manager
Oct 02, 2025 -
Gordie Boucher Ford of Kenosha responded
Thank you, Karen, for your kind words and for choosing us for your vehicle detail! We’re thrilled to hear you had a great overall experience and that the detail came out beautifully. We appreciate your feedback regarding the window smears, and we’ll use it to ensure even closer attention to detail next time. At Gordie Boucher Ford of Kenosha, we’re committed to delivering the best possible service, and we look forward to welcoming you back!
Sal Pappalardo
General Manager
I don’t typically write reviews for dealerships, but I
feel this experience is worth sharing. I had the pleasure of working with Terryn in sales and Drake in finance, and both were extremely professional
feel this experience is worth sharing. I had the pleasure of working with Terryn in sales and Drake in finance, and both were extremely professional and competent. Terryn may be newer to the role, but he clearly has what it takes to be an excellent salesperson. Drake ensured the entire process went as smoothly as possible. I usually leave dealerships feeling drained, but this time was completely different—I would gladly return to Gordie any day of the week. I look forward to working with them again in the future.
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by padilla.alex1026
Sep 26, 2025 -
Gordie Boucher Ford of Kenosha responded
Thank you so much for sharing your experience! We’re delighted to hear that Terryn and Drake made your visit such a positive one. Terryn’s dedication and professionalism, along with Drake’s expertise in finance, are great examples of the customer focused service we strive for at Gordie Boucher Ford of Kenosha. It means a lot that you left feeling energized and supported, and we’re grateful for your trust. We look forward to welcoming you back and working with you again in the future!
Sal Pappalardo
General Manager
Terryn has done a stellar job as my sales person.
I knew what vehicle I wanted, but as an out of state buyer I was nervous about the transaction.
He was always availble to answer questions and alle
I knew what vehicle I wanted, but as an out of state buyer I was nervous about the transaction.
He was always availble to answer questions and alleviate any concerns I had.
Even after the purchase he's continued to follow up with me to make sure everything is going ok and I'm happy with my purchase.
I'm in Texas, so he has nothing to gain except the feeling of a job well done and showing real concern for me.
I'm so glad I got to work with him - he's an asset to the organization!
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by christian v
Sep 22, 2025 -
Gordie Boucher Ford of Kenosha responded
Thank you so much for sharing your experience! We’re thrilled to hear that Terryn provided stellar service and went above and beyond to make your out-of-state purchase smooth and stress free. At Gordie Boucher Ford of Kenosha, our team takes pride in being responsive, attentive, and dedicated to our customers even after the sale. We’re glad Terryn’s follow-through and genuine care made such a positive impact, and we couldn’t agree more that he’s a true asset to our organization. We appreciate your trust all the way from Texas and look forward to supporting you with any future automotive needs!
Sal Pappalardo
General Manager
The people here are super professional, helpful and
knowledgeable. I really felt at home at Boucher Ford. I never felt pressured just an enjoyable atmosphere. They are really good at what they do.
knowledgeable. I really felt at home at Boucher Ford. I never felt pressured just an enjoyable atmosphere. They are really good at what they do.
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by PAUL_RINTZ
Verified Customer
Verified Customer
Sep 12, 2025 -
Gordie Boucher Ford of Kenosha responded
Thank you so much for sharing your experience! We’re thrilled to hear that our team made you feel right at home at Gordie Boucher Ford of Kenosha. Providing a professional, helpful, and knowledgeable atmosphere without pressure is exactly what we strive for every day. We’re glad you enjoyed your visit and that our staff created an enjoyable experience for you. Your feedback means a lot, and we look forward to welcoming you back for all of your automotive sales, service, and fleet needs.
Sal Pappalardo
General Manager
“Wow, I had such a great experience!
Terryn was extremely helpful throughout the entire process of buying my new car. He was patient, knowledgeable, and even continued to assist me with
Terryn was extremely helpful throughout the entire process of buying my new car. He was patient, knowledgeable, and even continued to assist me with additional accommodations after the purchase. I would definitely recommend Terryn to anyone looking for a car. Thank you, Terryn!
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by Mgonzalez0106
Sep 02, 2025 -
Gordie Boucher Ford of Kenosha responded
Thank you for the wonderful review! We’re so glad to hear that Terryn provided such an outstanding car-buying experience at Gordie Boucher Ford of Kenosha. His patience, knowledge, and continued support even after the sale truly reflect the level of customer care we strive to deliver every day. We appreciate your recommendation and will be sure to share your kind words with Terryn. Enjoy your new car, and we look forward to welcoming you back in the future!
Sal Pappalardo
General Manager
Service and buying experience were top notch.
I would recommend this dealer to my friends
I would recommend this dealer to my friends
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by MIKE@CALLCURRENT.COM
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Bradford Titone
Aug 11, 2025 -
Gordie Boucher Ford of Kenosha responded
Thank you for the great review! We're thrilled to hear that both your service and buying experience were top notch. Your recommendation to friends means a great deal to us, and we’re honored to have earned your trust. We look forward to welcoming you back to Gordie Boucher Ford of Kenosha in the future!
Sal Pappalardo
General Manager
If you stop by this dealership, definitely ask for
Terryn. He’s young, energetic, and stays on top of everything from when you walk in all the way through financing and beyond. I had a few hiccups at
Terryn. He’s young, energetic, and stays on top of everything from when you walk in all the way through financing and beyond. I had a few hiccups at first, but Terryn and Sal made it right. I don’t trust many people, but Terryn’s one of the good ones—straightforward, honest, and no xx. He’s a great guy who deserves to do well.
For financing, ask for Justin. He’s no-nonsense, doesn’t want to waste your time, and is actually pretty fun to chat with!
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by susiestahler
Jul 21, 2025 -
Gordie Boucher Ford of Kenosha responded
Gordie Boucher Ford of Kenosha responded on 7/21/2025 4:00 PM
Thank you for the incredible and thoughtful review! We're so glad to hear that Terryn, and the rest of our team were able to turn your experience around and make your visit to Gordie Boucher Ford of Kenosha truly positive. It means a lot to know that our team not only listened and followed through, but also made sure you left completely satisfied. We couldn’t agree more, Terryn is a rising star, and we're proud to have him represent our dealership with professionalism, honesty, and genuine care. A big thank-you as well for recognizing Justin in finance and our amazing support staff—your kind words mean the world to everyone here. We’re grateful for your trust and look forward to helping you again in the future!
Sal Pappalardo
General Manager