Drake Bowers

Gordie Boucher Ford of Kenosha responded

Knowing that your second purchase felt just as satisfying means a lot to our team. We’re thrilled you love your Cadillac XLR and appreciate your continued trust in our dealership. Sal Pappalardo General Sales Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

Your feedback about a simplified experience shows how we strive to make buying straightforward. We’re glad Drake could assist you during your used Toyota 4Runner purchase. Knowing you’re very happy with your 4Runner means a lot to our team. Sal Pappalardo General Sales Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

I'm sorry to hear about the frustration you've experienced with both your vehicle purchase and the follow-up service. This is certainly not the experience we want anyone to have at Gordie Boucher Ford of Kenosha. I understand how disappointing it must be to bring your vehicle back to address the tonneau cover and rattle concerns, only to have the noise remain unresolved and additional warning messages appear. I also take your concerns regarding the finance process seriously. I would appreciate the opportunity to personally review your experience with our sales, finance, and service teams to better understand what happened and work toward getting your concerns addressed. Please contact me directly at sal.pappalardo@boucher.com so I can get involved and help find a resolution. Thank you for bringing this to my attention. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review and congratulations on your new Ford F-150! We’re thrilled to hear Drake Bowers made the financing process at Gordie Boucher Ford of Kenosha fast, easy to understand, and comfortable from start to finish. Providing clear information about financing, extended warranty coverage, maintenance plans, and other available options without pressure is exactly the experience we want our customers to have when purchasing a new Ford. It’s great to hear Drake took the time to explain your choices and allowed you to make the decisions that were right for you. We truly appreciate you trusting our sales and finance team with your F-150 purchase, and we hope you enjoy your new truck for many miles to come! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review and for choosing a new Ford Maverick. We’re glad our team could guide you to a payment option that fits your needs. We look forward to serving you again. Sal Pappalardo General Sales Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

Thank you for your wonderful review! We're delighted to hear you enjoyed working with Scott and that your experience at Gordie Boucher Ford of Kenosha was attentive, relaxed, and pressure-free. Our goal is to make the vehicle buying process as straightforward and enjoyable as possible while helping every customer find the right vehicle for their needs. We'll be sure to share your kind words with Scott. Thank you for choosing us, and we look forward to assisting you with your future vehicle purchases and Ford service needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

We're truly grateful you took the time to share your experience with Gordie Boucher Ford of Kenosha. We're thrilled to hear Ross, Drake, and our Sales Team have continued to make your leasing experience an excellent one over the years. Building long-term relationships and providing a smooth, enjoyable, and hassle-free leasing process is exactly what we strive for every day. We'll be sure to share your kind words with Ross, Drake, and the entire Sales Team. Thank you again for your continued trust in Gordie Boucher Ford of Kenosha, and we look forward to helping you with all of your future vehicle needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

We're honored you chose Gordie Boucher Ford of Kenosha and truly appreciate you taking the time to share your experience. We're thrilled to hear Nathan, Chris, Justin, and our Sales Team worked together to make your vehicle purchase such a positive one. Taking the time to understand each customer's needs, maintaining clear communication throughout the buying process, and ensuring every financing question is answered are exactly what we strive for every day. It's wonderful to know our team's professionalism, friendly approach, and even a few fresh baked treats helped make your experience memorable. We'll be sure to share your kind words with Nathan, Chris, Justin, and the entire Sales Team. Thank you again for trusting Gordie Boucher Ford of Kenosha with your vehicle purchase, and we look forward to assisting you with all of your future vehicle sales and service needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your experience, David, and for choosing Gordie Boucher Ford of Kenosha. We're thrilled to hear your visit was a great experience and that it exceeded your previous one. Providing exceptional vehicle service, friendly customer care, and an experience our customers are confident recommending is exactly what we strive for every day. Your recommendation means a great deal to our team, and we look forward to continuing to earn your trust. Thank you again for choosing Gordie Boucher Ford of Kenosha, and we look forward to assisting you with all of your future vehicle service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

We're truly honored by your incredible review, Gene and Mary, and sincerely appreciate you choosing Gordie Boucher Ford of Kenosha. Hearing that Nathan, Terryn, and our Sales Team provided the best vehicle-buying experience you've had since 1972 is one of the highest compliments we could ever receive. Providing knowledgeable, professional, and pressure-free customer service while helping our customers find the right vehicle is exactly what we strive for every day. It means so much to know you've earned confidence in our dealership and plan to recommend us to your friends and family. We'll be sure to share your kind words with Nathan, Terryn, and the entire Sales Team. Thank you again for trusting Gordie Boucher Ford of Kenosha, and we look forward to serving you and your family for many years to come! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha