Drake Bowers

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review and for choosing a new Ford Maverick. We’re glad our team could guide you to a payment option that fits your needs. We look forward to serving you again. Sal Pappalardo General Sales Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

Thank you for your wonderful review! We're delighted to hear you enjoyed working with Scott and that your experience at Gordie Boucher Ford of Kenosha was attentive, relaxed, and pressure-free. Our goal is to make the vehicle buying process as straightforward and enjoyable as possible while helping every customer find the right vehicle for their needs. We'll be sure to share your kind words with Scott. Thank you for choosing us, and we look forward to assisting you with your future vehicle purchases and Ford service needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

We're truly grateful you took the time to share your experience with Gordie Boucher Ford of Kenosha. We're thrilled to hear Ross, Drake, and our Sales Team have continued to make your leasing experience an excellent one over the years. Building long-term relationships and providing a smooth, enjoyable, and hassle-free leasing process is exactly what we strive for every day. We'll be sure to share your kind words with Ross, Drake, and the entire Sales Team. Thank you again for your continued trust in Gordie Boucher Ford of Kenosha, and we look forward to helping you with all of your future vehicle needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

We're honored you chose Gordie Boucher Ford of Kenosha and truly appreciate you taking the time to share your experience. We're thrilled to hear Nathan, Chris, Justin, and our Sales Team worked together to make your vehicle purchase such a positive one. Taking the time to understand each customer's needs, maintaining clear communication throughout the buying process, and ensuring every financing question is answered are exactly what we strive for every day. It's wonderful to know our team's professionalism, friendly approach, and even a few fresh baked treats helped make your experience memorable. We'll be sure to share your kind words with Nathan, Chris, Justin, and the entire Sales Team. Thank you again for trusting Gordie Boucher Ford of Kenosha with your vehicle purchase, and we look forward to assisting you with all of your future vehicle sales and service needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your experience, David, and for choosing Gordie Boucher Ford of Kenosha. We're thrilled to hear your visit was a great experience and that it exceeded your previous one. Providing exceptional vehicle service, friendly customer care, and an experience our customers are confident recommending is exactly what we strive for every day. Your recommendation means a great deal to our team, and we look forward to continuing to earn your trust. Thank you again for choosing Gordie Boucher Ford of Kenosha, and we look forward to assisting you with all of your future vehicle service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

We're truly honored by your incredible review, Gene and Mary, and sincerely appreciate you choosing Gordie Boucher Ford of Kenosha. Hearing that Nathan, Terryn, and our Sales Team provided the best vehicle-buying experience you've had since 1972 is one of the highest compliments we could ever receive. Providing knowledgeable, professional, and pressure-free customer service while helping our customers find the right vehicle is exactly what we strive for every day. It means so much to know you've earned confidence in our dealership and plan to recommend us to your friends and family. We'll be sure to share your kind words with Nathan, Terryn, and the entire Sales Team. Thank you again for trusting Gordie Boucher Ford of Kenosha, and we look forward to serving you and your family for many years to come! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your feedback and for choosing Gordie Boucher Ford of Kenosha. We’re glad to hear your overall experience was positive and that Drake took good care of you throughout the process. At the same time, we understand your disappointment regarding the trade-in value offered for your vehicle. Trade values are based on several factors, including market conditions, vehicle history, condition, and current inventory needs. While we always strive to provide competitive offers, we understand that selling to another source can sometimes make more sense for a customer’s specific situation. We appreciate the opportunity to earn your business and your honest feedback. Thank you again for working with Drake and our team, and we hope to have the opportunity to assist you again in the future. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear you had a great experience with our team. Providing friendly, professional customer service is exactly what we strive for every day. Your recommendation means a lot to us—thank you again, and we look forward to assisting you again in the future! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Jordan, thank you for bringing this to my attention, and I sincerely apologize for the frustration and lack of communication surrounding your recent purchase experience at Gordie Boucher Ford of Kenosha. I understand how upsetting this situation has been, especially after such a significant vehicle purchase and while managing everything with a young child during the delivery process. That’s not the experience we want any customer to have. After reviewing everything, we have already spoken through email and are moving forward with refunding the balance related to the Auto Armor coverage. We appreciate the opportunity to address this and make things right. Again, I apologize for the inconvenience and communication delays throughout this process. Thank you for your patience, and please don’t hesitate to reach out to me directly if there’s anything further I can assist with. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the incredible 5-star review, we truly appreciate your continued trust and your business with Gordie Boucher Ford of Kenosha. Earning your business for a third vehicle purchase means a great deal to us. It’s great to hear Tristen continues to take the time to understand exactly what you’re looking for and makes sure you leave happy every time, that’s exactly the experience we strive to provide. We truly appreciate your loyalty and look forward to assisting you again down the road! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha